Rainier Dog Resort & Spa
2026-06-11T16:35:57.234Z
★★★★★I cannot say enough wonderful things about this team. A huge thank you to Fantasia, Michelle, and every single staff member behind the scenes for taking such incredible care of Ghost, Buddy, and Hero.Fantasia and Michelle’s communication is absolutely exceptional. The back-and-forth texting was amazing from start to finish. No matter how many questions I had, how many updates I requested, or how many times I reached out, they always responded quickly, professionally, and with genuine kindness. As a pet parent, that level of communication gave me complete peace of mind. I always felt informed, heard, and reassured that my dogs were receiving the best possible care.I was also pleasantly surprised when I picked up their food bags and found the photos from the Woof Cup. Those thoughtful little touches mean so much and show that this isn’t just a boarding facility, it’s a team that truly cares about creating a fun and memorable experience for every dog. The extra perks and surprises were completely unexpected and made the experience even more special.What really made me smile was pickup day. Ghost, Buddy, and Hero didn’t seem like they wanted to leave! They were still seeking attention from the staff and enjoying their time with everyone while I was trying to check them out and take them home. As a dog owner, that’s one of the biggest compliments I can give. It showed me that they felt safe, comfortable, loved, and genuinely happy during their stay.I also want to recognize the entire team, including the staff members whose names I may not know. Every person contributes to making this place special. The care, attention to detail, patience, and love they show for the dogs are evident in everything they do.The customer service here goes far beyond expectations. Between the outstanding communication, thoughtful surprises, fun activities like the Woof Cup, and the genuine affection shown to the dogs, it is easy to see why so many pet owners trust them. If you’re looking for a place where your pets will be treated like family and where you’ll receive exceptional updates and support, this is the place.Thank you, Fantasia, Michelle, and the entire team, for going above and beyond for Ghost, Buddy, and Hero. You turned what could have been a stressful first boarding experience into an amazing one, and I am incredibly grateful. Highly recommended! 🐾❤️🏆PS: the goody bags are amazing too, Ghost loves his toy duck and all the squeaky items. Thank you!!!His brother Hero enjoyed it too. I wanted to add here as well, the bags with their names on is a very unique item we received. I want to thank every effort and every surprises that we received. Worth every penny.