2026-10-21T15:33:39.377Z

I found this facility in my Ins In-Network ophthamologist. I called and spoke with Gabe, who was extremely helpful and friendly. I have an appt in early November and if my experience then, is anything like my getting set up experience over the phone, I am sure it will be awesome. So far, so good. Great facility to deal with.

2026-10-20T19:39:57.897Z

All went well in an efficient manner. Friendly and helpful staff.

2026-10-20T18:26:22.118Z

fast and professional. just great service

2026-10-20T15:53:42.087Z

Wonderful Staff...very caring and patient with all of my questions. Very happy I chose this place

2026-10-18T10:30:47.688Z

All staff very kind , efficient and Knowledgeable. Feel very comfortable under the care of my physician.

2026-10-11T23:03:19.670Z

I am completely satisfied whenever I go for my appointment with Dr. John Michaelos and his staff. Everyone is very attentive , caring, and knowledgeable. Dr. John is so understanding and always takes the time to explain everything about my eyes and vision.

2026-10-06T17:57:45.254Z

Medical Care: 5/5. Both Dr. Ortiz and Dr. Deupree (the retina specialist) were awesome. They are highly skilled, and I felt completely confident in their care. Scheduling and Communication: 3/5. The scheduling process felt a bit disjointed, but the real issue is the wait time. I sat in the waiting room for nearly 3 hours for my appointment, only to see the specialist for 5 minutes to be told I was fine. When I asked about the delay at the 2-hour mark, the staff gave scripted excuses about "patient care" instead of being transparent about overbooking and staffing shortages (which patients were discussing openly in the room). The waiting room was boiling over with frustration. I would still recommend St. Michaels because the doctors are top-notch, but management needs to fix the bottleneck and the few detached staff members could use some customer service training too. Be prepared to wait 2, maybe even 3 hours. Oh, and bring a jacket—the waiting room A/C seems to never shut off.

2026-10-05T19:36:30.849Z

Dr Michaelos and his staff are always so kind, and take time with their patients.