Nu Image Medspa
2021-11-10T02:25:18.584Z
I had an interesting experience here, I feel I need to share. I’ve been a loyal customer for 3 years, and had many different services done with mostly no issues. I had an issue once when they charged $50 for my 6 year old’s hair cut when it was normally $25. They were understanding and apologized for not telling me the new price upfront. I had a lash lift done that went away completely the next day, and they gave me a refund. My next issue was that my esthetician said she could do an IPL “Touch up” so I called and made an appointment. A day before my appointment I got a very rude call from the receptionist saying I can’t do the tocuh up, and they raised their prices. I wrote an email to the manager letting them know my disappointment as well as the rude and unprofessional attitude of the receptionist. No one responded to my email despite me trying to reach out several times. I recently tried to make an appointment to get my eye brows down as I always do, And they didn’t answer the phone but sent me an email saying I can’t come back to the salon/spa. I was flabbergasted as I have never been disrespectful or rude or unfair to any staff. Im still in shock, and feel I need to share what’s happened.