Crown Salon Saratoga
2026-08-22T21:37:02.654Z
I will never let another salon touch my hair again.I became extremely sick and ended up in the ER. During that time, I kept my hair in a bun because I barely had the energy to take care of myself. When I finally took it down, my hair was severely matted.I went to another salon first and was told I would have to shave my head.I called Crown Salon after hours in tears and left a voicemail. The next morning, I called again, absolutely bawling, because my hair was down to my hips and I was devastated. They called me back and explained that they were booked out for days, but I asked if they could please just look at my hair.They told me to come in right away. I was there within five minutes.Even though they were completely booked, the salon team decided they were going to fit me in and work together to save my hair. I cried. They comforted me. They spent hours carefully brushing out the mats between other clients, with multiple stylists stepping in to help.They saved my hair.I came back two weeks later for a cleanup haircut, and once again multiple stylists worked together to make sure my hair looked and felt healthy.On top of being incredibly talented, they are genuinely some of the nicest people I have ever met. They treated me with so much compassion and kindness during a situation that was incredibly emotional and embarrassing for me, and I will never forget that.Kendall, Sarah, Katie, Andrea, and Gregory: thank you. You saved hair I had spent years growing, and you made me feel cared for the entire time.I will forever be a loyal customer.And yes, I will be brushing my hair every single day from now on.