Nuvo Accountancy
2026-04-10T07:12:09.276Z
I had hoped for a positive experience with this firm, but unfortunately it proved to be very stressful and disorganised.Communication was inconsistent, and I often found myself having to chase for clarification rather than receiving clear, proactive guidance. I was repeatedly asked to confirm what I had already paid, which I would have expected to be clearly tracked by the firm.The invoicing was particularly confusing, with different tax years, onboarding fees, and monthly payments all mixed across multiple invoices. At times, I was told I owed money when I had already made payments, and even within explanations provided, there seemed to be uncertainty around how and when invoices had been issued.I also found myself having to double-check and correct aspects of the work, including allowable expenses. As someone without an accounting background, this was not what I expected from a paid service.Given that I paid close to £500 as a small business owner, I do not feel the service provided justified the cost. I was ultimately left feeling that I could have managed the process myself with less stress.While the staff were polite, I did not feel properly supported, and overall the service fell well below expectations.