2026-10-12T00:00:00.000Z

Very happy with outcome of my thermostat issue....Thank you!

2026-10-08T00:00:00.000Z

Excessive pricing and goes 300% more than market

2026-09-29T00:00:00.000Z

Waiting for a part that was under warranty that Primus filed with the manufacturer. I will only be charged for labor.

2026-09-12T00:00:00.000Z

He came in and got the job done . He was also breaking down what I need and how to maintain my unit . Cleaned my unit outside and answered all my questions. Will be calling him back to install my new thermostat. Would highly recommend him

2026-08-30T00:00:00.000Z

Good communication. Quick response and scheduling.

2026-08-10T00:00:00.000Z

Came immediately and sorted us same day!

2026-08-01T00:00:00.000Z

They immediately sent a technician out to my location. Garik was polite, professional, and knowledgeable, and knew what the issue was within minutes.

2026-07-28T00:00:00.000Z

Excellent work, clear communication, and a focus on solutions instead of expensive quotes for complete system replacements. Highly recommend.

2026-07-26T00:00:00.000Z

The technician paid attention to detail and ensured the system worked well as a whole. Reassuring to work with and fair rates.

2026-07-26T00:00:00.000Z

From the first contact, Primus made getting an HVAC unit repaired a pleasant experience marked by: polite convenience, great communication, expertise, professionalism, trustworthiness, and exceptional service. I would absolutely hire them again and very happily recommend their services. They determined that the compressor broke and it was during the heatwave. They repaired it quickly and the entire process was easy. Our family felt very reassured and well taken care of. The cost was reasonable and clearly itemized in the estimate. Hire with confidence!

2026-07-23T00:00:00.000Z

Primus did great work helping us set up our smart thermostat in a new property. They found the solution and got the job done

2026-07-19T00:00:00.000Z

Dmitry knows his stuff. I have a 5 ton unit that everyone told me it needed to be replaced. Dmitry repaired it for a reasonable price and it’s working excellent! I use him for my home a d business. Very dependable a d fair pricing.

2026-07-09T00:00:00.000Z

He always acts so quickly and works efficiently

2026-07-09T00:00:00.000Z

My experience was great and was able to get our issue resolved

2026-07-06T00:00:00.000Z

Everything went great

2026-07-06T00:00:00.000Z

Dmitry did an excellent job! He was able to respond same-day, identified the issue quickly and was able to resolve it within an hour. Now our AC is back to running nice and cool!

2026-07-05T00:00:00.000Z

Quick response and fast in service. Highly recommend.

2026-07-01T00:00:00.000Z

I wholeheartedly recommend Dimitry! He was quick to respond to my request and arrived right on time. I needed a tune-up for my older HVAC unit, and I was quite anxious about the possibility of being told I needed a full replacement. To my relief, he cleaned the unit and assured me it was in great condition, suggesting that it was better to keep it since older units often perform well. The only concern was the capacitor, which he showed me the readings for. It was a minor repair that could have waited another year, but I opted to have it replaced immediately due to the intense heat, not wanting to risk a breakdown. His pricing was very reasonable, and he did an excellent job with the cleaning. I’ll definitely keep his contact information handy and highly recommend his services!

2026-06-23T00:00:00.000Z

Came out same day to fix my dad’s heating issue. Great pricing as well. Will use again.

2026-06-23T00:00:00.000Z

Responded promptly and was available to schedule the next morning. Did a full check of the system, and cleaned the unit on the roof.

2026-06-21T00:00:00.000Z

Fast response and honest

2026-06-20T00:00:00.000Z

the service was more thorough than I would have thought. I needed a thermostat replaced. the technician checked my entire hvac system. the thermostat installation was very neat. the technician even cleaned up after. I will definitely reach out again if I need hvac services.

2026-06-13T00:00:00.000Z

Responded immediately on a Friday night and had the issue resolved by Saturday afternoon. A++

2026-06-12T00:00:00.000Z

Highly recommend Dmitry. He is very knowledgeable and professional. I had other companies try to fix the problem with my air conditioner, and spend enormous amount of money. Dmitry found the problem that was actually very simple fix. If I knew this company earlier I will safe a lot of money and headache. Thank you Dmitry. Best Regards Luba

2026-06-11T00:00:00.000Z

Came quickly and very professional . Very grateful to have found someone so kind at my moment of need. Thank you

2026-06-11T00:00:00.000Z

Dmitry was awesome! showed up, did a thorough assessment and had my HVAC up in running in less than 30 minutes! I highly recommend him and will definitely use him in the future

2026-06-07T00:00:00.000Z

Very thorough and knowledgeable

2026-06-07T00:00:00.000Z

If you are looking for an honest, highly skilled HVAC technician in the Willow Grove, Bucks County or Mainline PA area- do yourself a favor and call Dimitri at Primus Expert. I have an older 25-year-old AC unit running on R22 refrigerant, and instead of immediately pushing for an expensive replacement like other companies do, Dimitri took the time to properly check my refrigerant levels, change the filters, and get it running efficiently. He is knowledgeable, helpful, and kind. He handles everything from heating and cooling systems to water heaters. It’s rare to find an independent expert you can genuinely trust—highly recommend giving him a shot!

2026-06-06T00:00:00.000Z

Initial response for my quote request was within 10 minutes and appointment was quickly made for next morning by Dimitri. Gary came promptly at the scheduled time and was professional and thorough. He explained everything in detail and communicated well. The price was reasonable and felt the service was top quality and plan to use their services again.

2026-05-28T00:00:00.000Z

I hired Primus Expert INC for regular HVAC maintenance, and they did an excellent job. They completed outside cleaning, refrigerant checks, and a full system inspection thoroughly and professionally. They also added green pellets to the condensation line treatment to help prevent clogging. I originally wanted to schedule the service in April, but Dimitry was honest and explained that it’s best to wait until the outside temperature is at least 65 degrees for an accurate refrigerant measurement. I appreciated his honesty and professionalism, and we proceeded with the service in May. Dimitry also gave helpful maintenance recommendations, including replacing the air filter every 3–4 months and cleaning the outside coil yearly before the season starts. Overall, great service, knowledgeable, honest, and professional. Highly recommend Primus Expert INC.