Overall, customers consistently praise the excellent customer service, knowledgeable staff, and reasonable pricing at the mattress store. Many highlight the no-pressure sales approach and positive shopping experience. There are no notable cons mentioned in the reviews, indicating a high level of customer satisfaction.
5
Mar 13, 2025
5
Mar 06, 2025
Great Service and even better customer service. No matter the budget they have it all. When I tell you I am 38 and never went mattress shopping before...
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Great Service and even better customer service. No matter the budget they have it all. When I tell you I am 38 and never went mattress shopping before. To say the least I was definitely out of my element. JJ was fantastic to work with. Before I even asked anything he asked what my budget was. Which showed me that it was more than a “car salesman experience”. JJ did not try to sell me the most expensive one in the store. He gave me options and kept it in my budget. Even though the budget was set he showed us everything to compare and kick back and relax. We were never rushed. Even though we were in and out in under 30 minutes. If you need a new mattress I would highly recommend you going to see JJ for the best service you can get. Oh and they deliver!!! No trying to fit your King Mattress in your Ford Focus. Will definitely shop again.
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5
Mar 02, 2025
Great mattress and a good price. Customer service second to none. JJ was professional and knowledgeable about all products and prices. Very transparen...
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Great mattress and a good price. Customer service second to none. JJ was professional and knowledgeable about all products and prices. Very transparent. Would recommend to anyone
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5
Feb 23, 2025
Madison kindly helped me out mattress shop for the first time. She provided me honest and thoughtful details on what I was looking at/for, and I am su...
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Madison kindly helped me out mattress shop for the first time. She provided me honest and thoughtful details on what I was looking at/for, and I am super grateful for her and her knowledge on my first experience shopping for a mattress. Would definitely recommend!!
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5
Feb 10, 2025
5
Jan 17, 2025
5
Jan 04, 2025
Probably my best experience buying a mattress. He immediately wanted to know my budget and the type of mattress I liked best, to best accommodate me. ...
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Probably my best experience buying a mattress. He immediately wanted to know my budget and the type of mattress I liked best, to best accommodate me. We found two perfect plush mattresses and box springs/headboards in budget that were exactly what I wanted! Will recommend and be back for sure.
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5
Jan 02, 2025
Jeremy was so helpful and kind. This was our second time purchasing at Mark's and Jeremy took care of us both times.
5
Dec 12, 2024
5
Nov 30, 2024
Great day with JJ! Great salesman and he seems to be a born to sale.
5
Nov 22, 2024
Super service with JJ…
5
Oct 06, 2024
Excellent customer service! Highly recommend!
5
Sep 21, 2024
I highly recommend this place if your looking for a cozy mattress and great customer service! I will always do business with them in the future
5
Sep 20, 2024
Great experience with JJ very knowledgeable no pressure.
5
Sep 16, 2024
Always a good place to get a good mattress at a reasonable price.
5
Sep 10, 2024
Dude was a great salesman....
5
Sep 09, 2024
JJ is fabulous! I fell in the store because I'm a klutz🤪 but JJ is marvelous!!!!!🙏⭐🙏💯💯❤️❤️
5
Sep 03, 2024
Our salesman, J.J., was very kind, knowledgeable about mattresses and no pressure to buy. Pleasant experience in purchasing mattress.
5
Sep 02, 2024
5
Aug 27, 2024
5
Aug 19, 2024
A great experience. Knowledgeable and was not pushy at all!
5
May 24, 2024
Great experience ! Very knowledgeable, no pressure, reasonable price, super fast delivery and set up ! What more could you want ???? Five Star all aro...
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Great experience ! Very knowledgeable, no pressure, reasonable price, super fast delivery and set up ! What more could you want ???? Five Star all around !!!!!
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5
Apr 28, 2024
5
Apr 26, 2024
Insightful and listened to our sleep needs. Did not push us to buy something we were not looking for. fast delivery
5
Apr 21, 2024
5
Apr 18, 2024
Very helpful in picking out the right mattress. Would recommend to anyone.
5
Mar 27, 2024
Great place !! Awesome prices.
5
Mar 08, 2024
Very helpful for what I needed. Thinner box springs to make bed closer to floor
5
Mar 07, 2024
5
Mar 06, 2024
5
Mar 05, 2024
I bought an adjustable base and a set of sheets. I did not get the name of the salesman but want to say how knowledgeable and helpful in all the produ...
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I bought an adjustable base and a set of sheets. I did not get the name of the salesman but want to say how knowledgeable and helpful in all the products. The base was delivered today and the 2 gentleman were fast and friendly and on time.
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5
Feb 15, 2024
Great beds great deals great staff, my second bed purchased from here and I will return here for my next!
5
Jan 28, 2024
Great
5
Jan 27, 2024
Great price, great quality, and great service!
5
Jan 22, 2024
5
Jan 04, 2024
Great place to shop. Very helpful and polite. Helped with everything I ask. Great job JJ.
5
Jan 04, 2024
5
Dec 14, 2023
Very professional. Knew his stuff.
5
Dec 12, 2023
5
Nov 26, 2023
J. J. Was very nice and helpful.
5
Nov 01, 2023
I shopped in the Owensboro, Kentucky store, and I've never had an easier experience shopping for, and getting a mattress and box springs delivered. ...
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I shopped in the Owensboro, Kentucky store, and I've never had an easier experience shopping for, and getting a mattress and box springs delivered. The salesperson was knowledgeable, and very helpful. The mattress I purchased is of very good quality, and I'm pleased by the price.
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5
Oct 24, 2023
Madison was awesome. She answered our questions and was very patient and polite.
5
Oct 21, 2023
Employees are nice(JJ) and the mattress and pillows are great. We are glad we went there.
5
Oct 21, 2023
Great transaction, price. Quality & Professional great experience great delivery. Jeremy (JJ) is awesome! Excellent customer service. Thank you
5
Oct 17, 2023
JJ was super! He was very thorough, knowledgeable and accommodating. Our whole experience of purchasing our mattress was great! We will be return cus...
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JJ was super! He was very thorough, knowledgeable and accommodating. Our whole experience of purchasing our mattress was great! We will be return customers in the future!
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5
Oct 13, 2023
JJ was our sales representative and was really good at his job. Was not a pushy sales guy or try to up sale us. He was up front with us and told us he...
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JJ was our sales representative and was really good at his job. Was not a pushy sales guy or try to up sale us. He was up front with us and told us he just wants us to sleep well.
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5
Oct 12, 2023
5
Oct 06, 2023
Jeremy was very attentive and very knowledgeable. I checked around other locations in Owensboro and this was the best place to purchase a high quality...
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Jeremy was very attentive and very knowledgeable. I checked around other locations in Owensboro and this was the best place to purchase a high quality, durable mattress.
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5
Sep 23, 2023
Salesman was very professional and helpful. Delivery was next day with the guys making sure I was totally satisfied.
5
Sep 19, 2023
I liked the mattress, the service was great from the store office to the delivery to my home.
5
Sep 12, 2023
Our experience purchasing a mattress was so easy and wonderful. Team Road Runner was amazing. We got to watch them on the computer traveling to our ho...
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Our experience purchasing a mattress was so easy and wonderful. Team Road Runner was amazing. We got to watch them on the computer traveling to our house with our mattress. They were very friendly and courteous. We like the giving of our old mattress to the poor.We will recommend Mark Mattress and will be purchasing from them again. Larry & Dianne
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5
Sep 10, 2023
5
Sep 09, 2023
JJ was very helpful and I was able to get the perfect bed for my autistic toddler. Definitely recommend getting your mattress here.
5
Sep 08, 2023
Very helpful as soon as I walked in!
5
Sep 04, 2023
Excellent customer service and the prices are great.
5
Aug 26, 2023
This was the second time I’ve purchased an adjustable bed. The salesman was very kind and helpful and worked within our budget. Very very happy with m...
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This was the second time I’ve purchased an adjustable bed. The salesman was very kind and helpful and worked within our budget. Very very happy with my purchase! Highly recommend Marks!
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5
Aug 25, 2023
Highly knowledgeable across the board about their mattress’s and other products. FRIENDLY STAFF. You will love the experience and great nights sleep.
5
Aug 25, 2023
We had such a nice experience here today! Madison helped us find the right mattress & was very honest in her approach so we could save the most & choo...
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We had such a nice experience here today! Madison helped us find the right mattress & was very honest in her approach so we could save the most & choose the best mattress. Such great service here w outstanding prices, much better prices to value versus local competitors.
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5
Aug 07, 2023
JJ was very helpful, thorough and answered every question we had!!! A1 service
5
Aug 07, 2023
Great Prices an deals, Top Tier Inventory and Customer Service
5
Aug 04, 2023
J.J. was great!! Talked with us about our needs and walked us thru each mattress. Was very helpful. Mattress arrived when he said (just days later) an...
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J.J. was great!! Talked with us about our needs and walked us thru each mattress. Was very helpful. Mattress arrived when he said (just days later) and he even helped load it when we picked up.
Recommend. Will come back.
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5
Jul 21, 2023
Best Prices around town. Awesome service. Staff is amazing. Won’t find better mattresses or adjustable bases or quality any where else. Thanks guys!!!...
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Best Prices around town. Awesome service. Staff is amazing. Won’t find better mattresses or adjustable bases or quality any where else. Thanks guys!!!!!
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5
Jul 19, 2023
Probably the best place to get a bed in owensboro if you’re looking to buy and be done. No bs sales pitch no up selling on unneeded accessories. Deliv...
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Probably the best place to get a bed in owensboro if you’re looking to buy and be done. No bs sales pitch no up selling on unneeded accessories. Delivery was on time and professional. Great experience.
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5
Jul 16, 2023
JJ was great to deal with. He was honest and hard working.
5
May 26, 2023
JJ did a great presentation helped us find the mattress we think will work for us, he was very knowledgeable and low pressure it was overall a very go...
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JJ did a great presentation helped us find the mattress we think will work for us, he was very knowledgeable and low pressure it was overall a very good experience.
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5
May 24, 2023
Awesome staff and products! Exactly what we were looking for and would buy there again
5
May 22, 2023
We just bought our kids full size beds. JJ helped us choose what would be best for them. I chose Mark’s mattress outlet because we bought a king size ...
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We just bought our kids full size beds. JJ helped us choose what would be best for them. I chose Mark’s mattress outlet because we bought a king size bed 5 years ago and it is still holding strong and lasts. Thanks JJ for your help!
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5
May 21, 2023
Salesman was very knowledgeable and helpful. Had me setup in no time ready to go and happy as can be with my purchase.
5
May 20, 2023
JJ was fantastic!! Great service and very informative! Can’t wait to sleep on our new mattress!!
5
May 13, 2023
Excellent service and prices.
5
May 08, 2023
5
May 06, 2023
Just was great! Quick and pleasant
5
Apr 24, 2023
Thank you JJ (aka Jeremy) for all your guidance on helping us pick the best mattress for us. Definitely will send more people your way!
5
Apr 24, 2023
Great with information, and patience with us trying out beds.
5
Apr 24, 2023
Madison was great, wish she would deal alittle better…
5
Apr 24, 2023
Good job JJ. Thanks for helping us find the right mattress.
5
Apr 22, 2023
5
Apr 22, 2023
J.J was a big help and a great guy.
5
Apr 21, 2023
Great day at marks mattress with JJ. Can’t wait to get my mattress!! Thankyou so much JJ!!!!
5
Apr 17, 2023
Had such a great experience working with JJ! Y’all need a bed, go to Marks Mattress Outlet!
5
Apr 15, 2023
Jj did a really good job at serving us and helping us anyway he could
5
Apr 15, 2023
JJ help us and was great
5
Apr 11, 2023
My husband and I recently bought a queen mattress here from Madison. The buying process was so easy and she was super helpful helping us find what we ...
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My husband and I recently bought a queen mattress here from Madison. The buying process was so easy and she was super helpful helping us find what we were looking for!
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5
Apr 11, 2023
Madison Bright was awesome.
5
Apr 11, 2023
JJ was awesome. He was very patient with me. I got a great mattress at a great price. JJ made it a very painless experience
5
Apr 10, 2023
Make sure you get a mattress from here. JJ is awesome and he will hook you up with a great deal.
5
Apr 10, 2023
JJ was a great sales person and got me just what I needed.
5
Apr 08, 2023
Great to do business with! Thanks to JJ for all your assistance in finding what we needed. I would highly recommend this store.
5
Feb 21, 2023
Decent selection
Reasonable prices..!!
5
Feb 11, 2023
Super friendly and very accommodating. Loved shopping there.I would recommend this place for sure. Great prices!
5
Jan 13, 2023
Great place with great prices. JJ was a big deal in picking out the right mattress for my family’s needs.
5
Aug 22, 2022
Great experience with Jeremy
5
Aug 22, 2022
Good friendly help and happy to show me whatever I needed. Will definitely come back should I need another mattress.
5
Jul 04, 2022
Great firework selection
5
Jun 28, 2022
5
Mar 16, 2022
Nice staff, knowledgeable, fast delivery.
5
Dec 31, 2021
Bald dude working was cool and helpful and good prices and deals 👍
5
Dec 31, 2021
Our awesome bald salesman was extremely helpful and courteous tonight! Bought two new mattress sets for my daughters. We got a great deal and the proc...
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Our awesome bald salesman was extremely helpful and courteous tonight! Bought two new mattress sets for my daughters. We got a great deal and the process was quick and easy.
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5
Dec 31, 2021
Saved our butts when we had to throw out our old mattress with an amazing deal on a 1500 dollar mattress. We got it for 400!