Jomo Pool Service
2026-09-04T14:27:30.590Z
Approximately four months ago, I scheduled an appointment to receive an estimate for replacing my pool light. My appointment window was from 8:00 to 10:00 a.m on Tuesday. When the technician did not arrive, I called and learned that, for some reason, my appointment was not on his schedule, even though I had called two weeks earlier to confirm it.The technician finally arrived at 11:46 a.m. He took a few photographs of my electrical box and pool light and left at 12:11 p.m. During the 25-minute visit, he was on the phone having a personal conversation.I am extremely disappointed with the level of service I received, especially after paying a $125 trip charge. I had already provided the specifications for my existing pool light, so very little additional information needed to be collected.When I called today to ask about my quote, the person who answered asked why I was calling. He could not even see in my account that a technician had visited my home earlier this week. He said that we would contact the manager. It is now Friday, and I still have not received the estimate for a simple pool light replacement.Based on the poor communication, delayed arrival, unprofessional service, and lack of follow-up, I cannot recommend this company.