The business receives overwhelmingly positive reviews for its exceptional customer service, knowledgeable staff, and efficient assistance. Customers express satisfaction with their hot tubs and the overall purchasing experience. No significant cons are mentioned, indicating a strong reputation for reliability and support.
5
May 24, 2025
Always friendly service and super helpful with any hot tub needs! Have been going here for over five years and do not plan on changing!
5
Apr 22, 2025
We refilled our hot tub after having it winterized and the water wasn’t heating above 80 degrees. I called the store yesterday and this morning they w...
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We refilled our hot tub after having it winterized and the water wasn’t heating above 80 degrees. I called the store yesterday and this morning they were out to look at it. It needed a new pump, which Adam had with him. Although we had to drain the tub for this, it was covered under warranty and the service was so fast it was unbelievable! 5 stars for outstanding customer service!
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5
Feb 01, 2025
5
Jan 25, 2025
5
Jan 25, 2025
Customer service is unmatched. They always take the best care of me and answer every question. They are very quick and always do everything they can t...
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Customer service is unmatched. They always take the best care of me and answer every question. They are very quick and always do everything they can to help the customer out.
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5
Jan 11, 2025
Love our hot tub!
5
Nov 09, 2024
The young man Ben working today is honest and I am grateful for humans like this today! Truly a remarkable employee! Thank you, Hot Tub store. ❤️ Cher...
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The young man Ben working today is honest and I am grateful for humans like this today! Truly a remarkable employee! Thank you, Hot Tub store. ❤️ Cheryl Loken
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5
Nov 09, 2024
We have been doing business for years with them and they have great customer service.
5
Nov 09, 2024
They never let me down and the customer service is outstanding!!
5
Oct 26, 2024
Ben greeted me immediately when I walked in and asked how he could help me. All I had were some photos of items my husband texted to me that he needed...
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Ben greeted me immediately when I walked in and asked how he could help me. All I had were some photos of items my husband texted to me that he needed to empty and fill our hot tub. Ben knew exactly what I needed. I was in and out in less than 5 minutes 😃
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5
Oct 26, 2024
5
Oct 12, 2024
5
Oct 04, 2024
Thumbs up for the Hot Tub Store. Ben and the staff are extremely knowledgeable and professional regarding the products available from the store. Bou...
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Thumbs up for the Hot Tub Store. Ben and the staff are extremely knowledgeable and professional regarding the products available from the store. Bought our hot tub five years ago and my wife still claims it was the best investment we have ever made. Adam the set up man, delivery and service guy is extremely legit as well. Can’t go wrong with the Sundance Hot Tub and the Hot Tub Store.
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5
Oct 04, 2024
5
Sep 29, 2024
We have had our Hamilton for a couple of years now and just love it! (Calgon take me away!!:) I've had nothing but great, friendly service every time ...
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We have had our Hamilton for a couple of years now and just love it! (Calgon take me away!!:) I've had nothing but great, friendly service every time I'm there...very happy to do business with them!
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5
Sep 28, 2024
Ben was great help
5
Sep 28, 2024
5
Sep 28, 2024
Outstanding service
5
Sep 28, 2024
New owners. Set us up real nice!
5
Sep 27, 2024
Mac was super helpful in getting our spa chemicals figured out. I came home with lots of good information. Thank you!
5
Sep 21, 2024
Very knowledgeable and friendly. Great continued customer service after delivery and setup.
5
Sep 14, 2024
Ben gave us great service.
Thanks
5
Sep 14, 2024
Ben was excellent to deal with, great customer service.
5
Sep 04, 2024
Locally owned, customer friendly. The team offers full spectrum services at the beginning and for long term maintenance
5
Aug 31, 2024
We purchased our hot tub here a few years ago. Great service every time.
5
Aug 24, 2024
Excellent friendly service! Highly recommend
5
Aug 24, 2024
5
Aug 20, 2024
Have purchased 2 hot tubs from this place and the service is outstanding!! Always treated very well and they know what they’re talking about!
5
Aug 20, 2024
Mac and the guys are great! It’s my go-to place for all of my hot tub needs and questions!
5
Aug 10, 2024
Friendly and knowledgeable!! Always get what I need! Thank you!
5
Aug 09, 2024
We have been doing business here for close to 15 years and have always been happy with their staff and services they offer. Great place to go for all ...
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We have been doing business here for close to 15 years and have always been happy with their staff and services they offer. Great place to go for all your spa needs!
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5
Aug 09, 2024
Hot tub store is very knowledgeable ,dependable, and excellent service every time we go there to have our water analyzed.
5
Aug 08, 2024
Great experience from sale to service.
5
Aug 06, 2024
We purchased a Sundance 780 series from The Hot Tub Store and are beyond happy with the experience. Every step along the way has been 5 stars...from p...
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We purchased a Sundance 780 series from The Hot Tub Store and are beyond happy with the experience. Every step along the way has been 5 stars...from purchase to delivery, installation and support after the fact (including some accidental and self-induced issues). The team has responded immediately, professionally, and have definitely gone way above and beyond. It really has been some of the best customer service I've ever experienced. If you are in the Twin Ports and looking for a new spa, I cannot recommend The Hot Tub Store enough.
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5
Jul 30, 2024
They always have the chemicals and supplies you need. I mentioned a temperate sensor issue and the next day they called and came out and fixed it, no...
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They always have the chemicals and supplies you need. I mentioned a temperate sensor issue and the next day they called and came out and fixed it, no problem. Great company!
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5
Jul 26, 2024
Been buying hot tub products with the hot tub store for awhile, great honest service each time we come in. They never sell us anything we don’t need. ...
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Been buying hot tub products with the hot tub store for awhile, great honest service each time we come in. They never sell us anything we don’t need. Wish we would have bought our hot tub from them, but definitely plan to in the future
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5
Jul 24, 2024
The Hot Tub store is awesome! We purchased a small hot tub for our deck. It was a perfect fit! They delivered it, set it up and really helped us learn...
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The Hot Tub store is awesome! We purchased a small hot tub for our deck. It was a perfect fit! They delivered it, set it up and really helped us learn about how to care for it. Their service is great, and questions are welcome. We really appreciate the cheerfulness of the entire team when we call or drop by. This will not be the only tub that we buy, but The Hot Tub Store will be the only store we’ll buy them from!.
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5
Jul 24, 2024
The Hot Tub Store has always gone above and beyond to help us with our product and service needs! Highly recommend.
5
Jul 20, 2024
Always come back. We love our Sundance spa. Great customer service!
5
Jul 18, 2024
Great customer service. We are very happy with our Optima Hot Tub.
5
Jul 16, 2024
They have been so great to work with and they have a great team in place. We shopped around and we chose this team! Once we chose the team they put us...
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They have been so great to work with and they have a great team in place. We shopped around and we chose this team! Once we chose the team they put us in the right hot tub and now a year later we still couldn’t be happier! These guys care about there customers and putting customers first shows!
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5
Jul 15, 2024
Always have what we need in stock and helps ensure we get the best value on products.
5
Jul 13, 2024
Stopped in to have my water tested.....I was having a difficult time balancing the chemicals. The guys were able to figure out my issue and get my tub...
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Stopped in to have my water tested.....I was having a difficult time balancing the chemicals. The guys were able to figure out my issue and get my tub back on track! Friendly and good advice
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5
Jul 13, 2024
5
Jul 13, 2024
Great service!
5
Jul 13, 2024
Everyone is always so great to work with! Ben is FANTASTIC, and his Father-In-Law ain't bad, either!!🤣
5
Jul 13, 2024
Great service and prices.
5
Jul 12, 2024
The Hot Tub Store has been a great business to deal with. They have a large supply of everything you could need for your hot tub. The staff is always ...
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The Hot Tub Store has been a great business to deal with. They have a large supply of everything you could need for your hot tub. The staff is always very friendly and knowledgeable.
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5
Jun 28, 2024
Wonderful place to get chemicals 😊. Always super friendly 👍
5
Jun 17, 2024
Great customer service! Always responsive and helpful.
5
May 07, 2024
Ben and his crew at the Hot tub store are super nice guys. They worked with us on installing our new hot tub. Always willing to help get our chemicals...
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Ben and his crew at the Hot tub store are super nice guys. They worked with us on installing our new hot tub. Always willing to help get our chemicals balanced correctly. We use it almost every night. Would totally recommend them if your looking for a hot tub.
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5
Apr 27, 2024
5
Apr 13, 2024
These guys are great. I use our hot tub every single night. They give me a little discounts on my excellent quality chemicals and their fund to talk t...
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These guys are great. I use our hot tub every single night. They give me a little discounts on my excellent quality chemicals and their fund to talk to you when I go in.
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5
Mar 23, 2024
Always knowledgeable & helpful!
5
Feb 26, 2024
Friendly staff, good customer service. 👍
5
Feb 17, 2024
Great store and staff. Have always gone above and beyond for me!
5
Feb 10, 2024
Very helpful helping me find parts for a leaky tub!
Guys were great!
5
Jan 27, 2024
Amazing customer service! Comes out night or day. Buy local this company shows how it should be done.
5
Jan 27, 2024
5
Jan 24, 2024
What a great staff and store! The folks at The Hot Tub Store go the extra mile when it comes to setting up and maintaining a Hot Tub. From water test...
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What a great staff and store! The folks at The Hot Tub Store go the extra mile when it comes to setting up and maintaining a Hot Tub. From water testing with specific instructions on adjustments to providing great advice on chemical combinations, I could not be happier. A zero pressure experience with great results!
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5
Dec 23, 2023
Super helpful and great customer service. Got me back up and running the same day!
5
Sep 26, 2023
We bought our hot tub from the Hot Tub Store less than a year ago, and had a small issue from the manufacturer. I called up the store, talked to Ben ...
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We bought our hot tub from the Hot Tub Store less than a year ago, and had a small issue from the manufacturer. I called up the store, talked to Ben and he was on the case. I was told their repair tech would be out the following day. Problem solved! What service! If I ever need another hot tub, I'm not going anywhere else!
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5
Sep 17, 2023
So helpful best hot tub store around
5
Aug 16, 2023
I would highly recommend The Hot Tub store. We recently had trouble with our existing hot tub and could not find anyone to repair a broken pipe. We li...
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I would highly recommend The Hot Tub store. We recently had trouble with our existing hot tub and could not find anyone to repair a broken pipe. We live an hour from the cities and and hour from Duluth and no stores would service a tub that far away. Ben was installing a new tub at my neighbor’s house and said he would be happy to take a look at mine. The next week he was out and did a great job repairing it. It’s back up and running beautifully again. My hat is off to Ben and The Hot Tub Store. Their service is absolutely the best!!
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5
Aug 10, 2023
5
Aug 07, 2023
My wife and I just moved to Hermantown and are new hot tub owners. Our first fill resulted in a flow switch error. We spoke to Ben at The Hot Tub Stor...
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My wife and I just moved to Hermantown and are new hot tub owners. Our first fill resulted in a flow switch error. We spoke to Ben at The Hot Tub Store on Saturday who talked us through some common troubleshoots which did not resolve the issue. He came over Monday morning, diagnosed the issue and replaced the damaged flow switch which resulted in a nice functioning hot tub! He then spent over a half hour showing us every feature of our hot tub, explaining how to maintain it best, and even walked us through our first chemical treatment, making sure it was all set to go when he left. They will test our water for no charge when we bring it in. I cannot thank Ben enough for getting us through the initial phase of owning a hot tub, and offering a helping hand if we run into any issues in the future. They have our lifelong business for sure!
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5
Jul 20, 2023
Ever since we purchased our hot tub, these guys have been great to work with. Pro's through and through. Would recommend to all my friends and famil...
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Ever since we purchased our hot tub, these guys have been great to work with. Pro's through and through. Would recommend to all my friends and family.
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5
Jun 28, 2023
We did some research and landed on the 680 Series Sundance and have been using it everyday we can. We have only had it a week but I cant give enough p...
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We did some research and landed on the 680 Series Sundance and have been using it everyday we can. We have only had it a week but I cant give enough praise to Ben and Mac who helped us out and got everything in order for us. They delivered it gave a very good tutorial on how to operate and maintain it. If you are looking for a Hot Tub these are the guys to go to and the only place we know of who is local to come and service your tub if ever needed.
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5
Jun 04, 2023
We recently installed our Sundance hot tub (older) and ran into a plethora of issues. The team at The Hot Tub Store was incredibly helpful, polite, an...
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We recently installed our Sundance hot tub (older) and ran into a plethora of issues. The team at The Hot Tub Store was incredibly helpful, polite, and honestly, went above and beyond our expectations. We live about a hour and a half away from the store and they came out to help service our hot tub on three different occasions. Each time they were great to work with. I would not hesitate to purchase from them and will be recommending their store to anyone who is in the market!
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5
May 01, 2023
5
Feb 21, 2023
I showed up before they were open and they still let me in and helped me out. They gave me an older lift assist shock that they do not sell anymore f...
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I showed up before they were open and they still let me in and helped me out. They gave me an older lift assist shock that they do not sell anymore from their back inventory to see if it would work for me for free. Then they answered all of my questions about hot tub covers and lifts and never pressed me to buy one. I will defiantly be back!
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5
Feb 11, 2023
I worked here for 16 years
5
Jan 18, 2023
The Hot Tub Store has high quality customer service. The knowledgeable staff can help with any questions. The service department is outstanding, relia...
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The Hot Tub Store has high quality customer service. The knowledgeable staff can help with any questions. The service department is outstanding, reliable and very prepared for any issue. Great people to work with and quality service.
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5
Dec 06, 2022
Woke up this morning to a red warning light saying the hot tub was too hot, I emailed them about 8am and someone called me back in about an hour then ...
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Woke up this morning to a red warning light saying the hot tub was too hot, I emailed them about 8am and someone called me back in about an hour then less than an hour later, they were at the house, fixed the issue and were on their way in about 15 minutes. Couldn't believe what great service we received and how quickly they were able to take care of us. Super happy with them once again and will always bring our business to them. Thanks Guys!!
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5
Oct 08, 2022
Mac and Adam are awesome. Mac is very knowledgeable and patient. And help us to choose the right hot tub model. They delivered and set up the hot tub ...
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Mac and Adam are awesome. Mac is very knowledgeable and patient. And help us to choose the right hot tub model. They delivered and set up the hot tub professionally and efficiently. We are very happy with our hot tub this year.
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5
Sep 03, 2022
Thank you Adam for the quick response to move my hot tub and replace my lift. Excellent service.
5
Jul 21, 2022
We had a hot tub move that was literally impossible. In fact I still can’t believe they did it! But they did, and even made it look easy! They were pr...
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We had a hot tub move that was literally impossible. In fact I still can’t believe they did it! But they did, and even made it look easy! They were professional, knowledgeable, extremely helpful, and miracle workers! Then they installed a new tub, which was equally difficult, and made sure we were perfectly satisfied. I’d give them three thumbs up if that were physically possible. But hey, with that crew they might just figure out a way to make it happen! I HIGHLY recommend them!!
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5
Jun 16, 2022
5
Dec 18, 2021
Love our hot tub! Considered a salt water tub, but after talking with their knowledgeable team, it was a no-brainer to go with the Frog Ease for Sunda...
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Love our hot tub! Considered a salt water tub, but after talking with their knowledgeable team, it was a no-brainer to go with the Frog Ease for Sundance ultra-low chlorine system. Adam walked us through our initial fill and maintenance has been easy as a first time owner. Highly recommend.
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5
Dec 15, 2021
Ben and Dave arrived early…were conscientious with installation…and provided clear instructions for initial fill and treatment. Good team and good ex...
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Ben and Dave arrived early…were conscientious with installation…and provided clear instructions for initial fill and treatment. Good team and good experience overall. Thank you.
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5
Dec 08, 2021
Adam, Ben and Steve did an excellent job with the delivery of our new hot tub. Thanks guys.
5
Dec 03, 2021
Great customer service! Has an heating issue with our tub this morning and they were able to make it out and fix the problem right away! Extremely hap...
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Great customer service! Has an heating issue with our tub this morning and they were able to make it out and fix the problem right away! Extremely happy with the service!
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5
Nov 15, 2021
Bought a Montclair 780 from THTS and everything is easy from delivery to service and questions...I'd never hesitate to recommend them to anyone!
5
Nov 09, 2021
Ben came out and got us fixed in no time! Took a stressful situation and put joy back into our lives!!
5
Oct 29, 2021
Excellent store and service. We purchased our spa a little over a year ago and have been extremely satisfied with everything from delivery to the kno...
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Excellent store and service. We purchased our spa a little over a year ago and have been extremely satisfied with everything from delivery to the knowledgeable staff helping us maintain the water. We recently started to have issues with the spa shutting down and going into Watch Dog mode. I called yesterday and they were able to fix the faulty sensor today. Very happy with the quick and courteous service.
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5
Oct 15, 2021
Very happy with our experience at the hot tub store. The professionalism and kindness of all the staff we encountered was great! I think it was Adam &...
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Very happy with our experience at the hot tub store. The professionalism and kindness of all the staff we encountered was great! I think it was Adam & Ben and another gentleman who delivered our hot tub and they were quick, courteous, and cleaned up all the delivery materials. Mac & the delivery team answered all our questions! Definitely recommend, but also we need a rubber ducky! :)
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5
Oct 04, 2021
I just received my tub and it's beautiful. The whole experience was great. Everyone was helpful and professional during the ordering process by explai...
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I just received my tub and it's beautiful. The whole experience was great. Everyone was helpful and professional during the ordering process by explaining the differences between the levels of tubs and finding the right one for our family. Adam and Ben were great in the delivery process and had it set in place in no time. They went over the tub and explained the functions and how to wire it up. I would definitely do business with the Hot Tub Store again. We can't wait to get it wired up and filled up so we can soak our bones. Thanks again.
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5
Sep 24, 2021
5
Aug 05, 2021
Great customer service seems missing in most purchasing experiences these days, but The Hot Tub Store gave us the ultimate customer service through a...
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Great customer service seems missing in most purchasing experiences these days, but The Hot Tub Store gave us the ultimate customer service through all of our questions and buying decisions. We have a beautiful spa to enjoy and we know any questions or needs we have going forward will be addressed with the same knowledgeable service and smiles! Thanks so much!!
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5
Aug 04, 2021
Mark and his team made the whole process easy from picking out the best hot tub to fit our space to the delivery! They took our old one away when they...
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Mark and his team made the whole process easy from picking out the best hot tub to fit our space to the delivery! They took our old one away when they delivered the new one, we would 10/10 recommend them for all your hot tub needs!
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5
Aug 03, 2021
We highly recommend the Hot Tub Store! We were impressed with all of their available hot tubs and flexible payment options. The on-time delivery alo...
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We highly recommend the Hot Tub Store! We were impressed with all of their available hot tubs and flexible payment options. The on-time delivery along with help from the knowledgeable, courteous, professional installers was excellent. The free water testing and immediate assistance when we have questions is an added bonus. We LOVE the hot tub.
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5
Jun 23, 2021
All the staff at The Hot Tub Store have been very easy to work with and help with all my questions. Their service is timely and always friendly! If ...
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All the staff at The Hot Tub Store have been very easy to work with and help with all my questions. Their service is timely and always friendly! If you’re looking into purchasing a hot tub, we highly recommend The Hot Tub Store in Hermantown.
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5
Jun 22, 2021
Needed a part replacement & came out to house less than a few hours later. Fixed in less than 10 minutes! Always prompt & friendly service!
5
Jun 18, 2021
Very positive experience overall. Sales associate was very knowledgeable, professional and helpful. Delivery was punctual, professional and went smoot...
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Very positive experience overall. Sales associate was very knowledgeable, professional and helpful. Delivery was punctual, professional and went smoothly. Highly recommend!
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5
Jun 07, 2021
I would highly recommend The Hot Tub Store. I purchased a new home with a hot tub that was in disrepair. I have never owned a hot tub in the past so...
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I would highly recommend The Hot Tub Store. I purchased a new home with a hot tub that was in disrepair. I have never owned a hot tub in the past so the service technicians took their time to not only fix the multiple things that were broken and also took the time to teach me how to maintain the tub for future use. It was a very high level of customer service.
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5
Nov 20, 2020
Great awesome kind helpful friendly people and prices
5
Jul 29, 2020
They got all your needs,all your supplies and chems🙂great staff,will answer any concerns
5
Mar 26, 2020
Always helpful they took there time teaching me how to manage the water in my knew Sundance 880
5
Feb 08, 2020
We have been very pleased with our hot tub purchase!