Southern Leisure Spas & Wellness
2021-12-16T00:54:43.000Z
Today, our Bullfrog hot tub was delivered. From buy to install, it took right at 9 mos. I have to say that the customer service we received FAR exceeded expectations. In the beginning, we hadn’t been getting a lot of communication on time line, back orders etc etc. Initially, because of the lack of communication, I did not leave a good review- the owner himself reached out to us directly the same night I posted the review. He committed to better communication- even with set days and times we would get updates from him. He kept his word and sent an update (even when there was no update to share) every day he promised. You really don’t receive customer service like this anymore- he completely turned this experience around for us. Cole, the owner, even showed up TODAY, for delivery and install to make sure we were taken care of. And when I say showed up… he was helping and working. When the technicians arrived, I was telling them how impressed I was with the customer service and they went on to sing his praises saying he is the best boss they’ve ever worked for. Cole truly cares about his company, his people and his customers. Jesse and Jacob also did a fantastic job explaining everything thoroughly and making it easy and seamless. I HIGHLY recommend Southern Leisure to anyone shopping around for hot tubs right now- you get a lot of empty promises to make a sale in a moment but I can speak from the experience you get top notch service from start to finish here. Big thank you to Cole and the guys at Southern Leisure for turning this experience into something very positive for us!!