Customers consistently praise the exceptional service and knowledgeable staff at the mattress store, highlighting their willingness to assist in finding the right mattress without pressure. Many reported satisfaction with the quality and affordability of the products. However, while no significant cons were mentioned, a few reviews lacked detailed comments, indicating some customers may not have engaged as deeply in the shopping experience. Overall, the shopping experience and product satisfaction appear to be strong positives.
5
Nov 11, 2024
Ron was very helpful and kind. We originally went to try the helix and see if we liked it before we bought it bc it was on Forbes as the #1 rated. He ...
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Ron was very helpful and kind. We originally went to try the helix and see if we liked it before we bought it bc it was on Forbes as the #1 rated. He then asked many questions regarding how we sleep and helped us find the perfect mattress for how we sleep. We ended up going with the Glacier mattress and I can’t wait to sleep on it. I appreciate someone asking questions rather than pushing a product on me. Thank you, Ron!!
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5
Oct 05, 2024
Great service very pleased
5
Sep 23, 2024
5
Sep 21, 2024
The salesman was very delightful to speak with. He was respectful and courteous. I would highly recommend buying your next mattress from them.
5
Aug 20, 2024
When we walked into the store, me and my husband were greeted warmly. The salesman asked what we were looking for and was very helpful. He told us w...
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When we walked into the store, me and my husband were greeted warmly. The salesman asked what we were looking for and was very helpful. He told us we could sit or my on the beds and choose which one we liked. He didn’t pressure us into anything. That’s a big giant plus for me! We would definitely recommend Mark’s Matteess outlet to family and friends in Hermitage.
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5
Aug 15, 2024
I heard about Mark's Mattress Outlet years ago from Dave Ramsey. Over a period of 10+ years this is the 4th mattress set I've purchased from Mark's Ma...
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I heard about Mark's Mattress Outlet years ago from Dave Ramsey. Over a period of 10+ years this is the 4th mattress set I've purchased from Mark's Mattress Outlet. We needed to replace our king mattress in our master bedroom, which I purchased from them about 10 years ago. Went there today and did just that. Bought a beautiful Beautyrest Harmony Lux Carbon mattress at a great price. The general manager, Ron, is a first class guy. Great folks, and a great company to do business with.
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5
Jul 23, 2024
Wonderful products and terrific service.
I’ve purchased 4 mattresses and all have been great.
5
Jun 19, 2024
Niqui was amazing! She is very knowledgeable and pointed me in the right direction. I can’t wait for my new mattress to arrive tomorrow! Great deals a...
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Niqui was amazing! She is very knowledgeable and pointed me in the right direction. I can’t wait for my new mattress to arrive tomorrow! Great deals and great service! Thank you
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5
May 25, 2024
Kevin is very knowledgeable and told me everything I needed to know about adjustable beds.
We got a great mattress setup at an extremely reasonable pr...
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Kevin is very knowledgeable and told me everything I needed to know about adjustable beds.
We got a great mattress setup at an extremely reasonable price. They included mattress protectors, pillows and sheets. This is the place, folks!
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5
May 17, 2024
We just moved to Nashville and found Mark’s Mattresses through the Helix Sleep website. Our goal was to test out the Helix Midnight Luxe mattress and...
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We just moved to Nashville and found Mark’s Mattresses through the Helix Sleep website. Our goal was to test out the Helix Midnight Luxe mattress and then go order it online direct. But after speaking with John, we decided to order it through the store based on his personality and extensive knowledge in helping us decide on the right mattress. He spent plenty of time with us, even staying after hours to make sure we had everything we needed to feel comfortable with our decision. He got us a great price (better than Helix direct) and couldn’t be happier with our decision, all because of John!
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5
May 04, 2024
Was very pleased with this place! The service was great and the people were very accommodating!!
5
Apr 20, 2024
Excellent service! Quality products.
5
Apr 01, 2024
5
Mar 26, 2024
5
Mar 18, 2024
Great store with wide variety of high quality mattresses at wholesale prices. Jerry was awesome and fixed me up with the mac-daddy of mattresses at a...
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Great store with wide variety of high quality mattresses at wholesale prices. Jerry was awesome and fixed me up with the mac-daddy of mattresses at an unbelievable price. Super good people there. Trust me, I shopped around. Save yourself some time and a lot of money and go here.
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5
Mar 13, 2024
Got the best help in choosing the right mattress for us! It’s been a 6 month search but I got the best deal at Marks Mattresses in Hermitage, TN!
5
Mar 02, 2024
Great experience! Awesome prices!!! Very friendly manager and also helpful and attentive! Wonderful experience at Marks!
5
Feb 11, 2024
5
Jan 31, 2024
I just don't have enough words to say how much the management of this store helped a child with a new mattress for her birthday. They are amazing.
5
Jan 26, 2024
I recently embarked on a quest for the perfect mattress, and I can confidently say that my search has come to a blissful end with Mark's Mattress! Thi...
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I recently embarked on a quest for the perfect mattress, and I can confidently say that my search has come to a blissful end with Mark's Mattress! This mattress has completely transformed my sleep, making every night a luxurious retreat.
From the moment I laid down on this heavenly bed, I was enveloped in a cocoon of comfort. The top layer is like sleeping on a cloud, providing the perfect balance of plushness and support. It's as if the mattress contours to my body, offering a personalized embrace that instantly lulls me into a state of relaxation.
One of the standout features of this mattress is its impeccable motion isolation. I no longer feel the slightest disturbance when my partner shifts positions during the night. It's a game-changer for uninterrupted, deep sleep.
What truly sets this mattress apart is its advanced cooling technology. I used to wake up in the middle of the night feeling uncomfortably warm, but with this mattress, those nights are a thing of the past. The breathable materials and innovative design ensure a consistently cool and comfortable sleeping environment.
Durability is another strong suit of this mattress. After several months of use, it still looks and feels brand new. The quality craftsmanship is evident in every detail, and I have no doubt that this investment will pay off for years to come.
The customer service experience was equally impressive. The gentleman Timothy at Mark's Mattress was knowledgeable, friendly, and went above and beyond to ensure I found the perfect match for my sleep preferences.
In conclusion, Mark's Mattress has exceeded my expectations and turned my bedroom into a sanctuary of restful sleep. If you're in the market for a mattress that combines unparalleled comfort, durability, and innovation, look no further. Treat yourself to the ultimate sleep experience with Mark's Mattress — you won't regret it!
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5
Jan 20, 2024
The customer sales rep was awesome. Very nice and pleasant. He was so personable and helpful. I will definitely be a repeat customer. I would follow h...
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The customer sales rep was awesome. Very nice and pleasant. He was so personable and helpful. I will definitely be a repeat customer. I would follow him if he were ever to move to another location. Although I hope that will never be the case. He deserves recognition. Kudos to him.
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5
Jan 11, 2024
Easy to view and lay on mattress in store. Wide variety. Purchased and they helped place mattress into truck.
5
Dec 26, 2023
Great service and went the extra mile to help us find the best mattress!
5
Dec 23, 2023
Shopping experience was awesome. Staff was courteous and helpful. Thanks for your customer care
5
Dec 21, 2023
Amazing experience from the time we walked in through walking out the door. Bought a platform headboard and an extremely comfortable king mattress for...
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Amazing experience from the time we walked in through walking out the door. Bought a platform headboard and an extremely comfortable king mattress for a fair price. Salesperson was polite, professional and knowledgeable. Will definitely use them again and recommend.
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5
Dec 21, 2023
At Marks Mattress Outlet in Murfreesboro TN, Brian, the knowledgeable salesperson, provided exceptional help in selecting and loading two sets of matt...
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At Marks Mattress Outlet in Murfreesboro TN, Brian, the knowledgeable salesperson, provided exceptional help in selecting and loading two sets of mattresses and box springs into my truck. These quality bedding items offer superb comfort and support, ensuring a great night's sleep. I highly recommend both Brian and Marks Mattress Outlet for top-notch bedding solutions.
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5
Dec 20, 2023
Amazing customer service!!!
After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I cam...
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Amazing customer service!!!
After a horrible experience with Mattress Firm, I started searching for somewhere else I could purchase a mattress. I came across their website and decided to pay this location a visit.
Upon walking in, I was greeted by a delightful gentleman named John. I explained to him what I was looking for and the issues I had with my previous mattress shopping experience and he was happy to help me. Even more impressive was that I showed him the tag from the mattress in my guest room that I really like that was 10+ years old, he was able to tell me all about it and while they don't make them anymore, he was able to tell me about all of the improvements they have made on the current models.
They had a large selection of mattresses and John was able to show me the ones he thought I would like based on my preferences, and even explained the differences between the various options. He was very knowledgeable and not pushy at all.
*Tip* If you sign up for their "Outlet Pass", they'll email you a voucher for an additional discount off of your mattress. Mine was already marked down to a great deal (less than half of what you would pay elsewhere) and they were able to take an additional $100 off.
I highly recommend this place and will encourage all of my friends and family to check it out.
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5
Dec 09, 2023
They were so friendly and helpful. Planning on going back to replace all my mattresses
5
Nov 19, 2023
We had a pleasant experience while shopping at Mark’s Mattress Outlet. The sales person was extremely knowledgeable, professional, informative and ans...
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We had a pleasant experience while shopping at Mark’s Mattress Outlet. The sales person was extremely knowledgeable, professional, informative and answered all of our questions and concerns.
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5
Nov 14, 2023
I have heard wonderful things about this store from everyone who goes here
5
Nov 09, 2023
5
Nov 06, 2023
We experienced wonderful customer service and are so happy we stopped into Mark’s Mattress Outlet. Niqui was phenomenal and the pricing was fair!
5
Oct 25, 2023
Not from here but while traveling in our Rv we needed a mattress in a pinch. We stopped in and found exactly what we needed within 5 minutes. The cust...
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Not from here but while traveling in our Rv we needed a mattress in a pinch. We stopped in and found exactly what we needed within 5 minutes. The customer service was terrific. Highly recommend shopping at Mark’s.
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5
Oct 12, 2023
Bought a twin low profile platform. These guys were so nice and easy to deal with.
5
Oct 09, 2023
I had a great experience as I bought 2 mattresses in Hermitage. My salesperson was Niqui Chuna and she gave me terrific service. I will return.
5
Sep 27, 2023
Niqui (Nikki)was great
5
Sep 08, 2023
Great deal on an excellent mattress. Also very friendly and helpful staff.
5
Sep 04, 2023
They were very friendly and helpful. They have a great inventory and made the purchase easy.
5
Aug 20, 2023
Great customer service. Nicki was so helpful. We'll be back for our twin mattresses!
5
Aug 06, 2023
Friendly & helpful experience shopping for a new box spring! Good competitive pricing.
5
Aug 04, 2023
5
Aug 02, 2023
Recently made second purchase with Mark’s Mattress. Very easy process. Great products with excellent prices. Highly recommend
5
Jul 30, 2023
Great place clean very helpful and very welcoming I recommend found the mattress we wanted with their help in 15 minutes
5
Jul 24, 2023
I got a full mattress and it’s amazing
5
Jul 11, 2023
The lady that helped me was great 👍
5
Jul 10, 2023
Pleasant shopping experience. Very satisfied with my purchase.
5
Jul 03, 2023
Brian was outstanding in helping us get the Mattress we desired. Informational, helpful without pushy, appreciate that
5
Jul 01, 2023
Purchased from the Murfreesboro location today. The customer service was a 5 out of 5! Brian Seifert did a great job helping us pinpoint exactly wha...
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Purchased from the Murfreesboro location today. The customer service was a 5 out of 5! Brian Seifert did a great job helping us pinpoint exactly what we needed and I would highly recommend this location to anyone looking for a new mattress... great prices, knowledgeable staff, and comfortable shopping atmosphere!
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5
Jul 01, 2023
5
May 30, 2023
Best experience purchasing a mattress. Niqui was wonderful. We were looking for a box springs and mattress for our grandchildren and after describing...
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Best experience purchasing a mattress. Niqui was wonderful. We were looking for a box springs and mattress for our grandchildren and after describing what we needed she gave is great points to consider. She was extremely knowledgable and helpful in the process. I will highly recommend to my family and friends. Thank you, Niqui!
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5
May 11, 2023
5
Apr 29, 2023
Tiffany is a great Manager. She was very polite and helpful.
5
Apr 29, 2023
Niqui was a dream to work with! I wanted to be in and out and that was my experience. I now have the most comfortable mattress I have ever owned. I...
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Niqui was a dream to work with! I wanted to be in and out and that was my experience. I now have the most comfortable mattress I have ever owned. It was amazing. Niqui was able to help me find my perfect mattress in less than 15 minutes. She knows her mattresses! I will be buying all my mattresses from her from now on.
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5
Apr 29, 2023
Great place to find a mattress. Niqui was amazing, made mattress shopping so easy! Love our new mattress, thanks Niqui!!
5
Apr 22, 2023
Trezher was great helping my mother with all her concerns about the different types of mattresses. Her patience was very much needed and helped ease ...
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Trezher was great helping my mother with all her concerns about the different types of mattresses. Her patience was very much needed and helped ease moms mind about the purchase. Prices were really good as well! Thank you!
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5
Apr 20, 2023
Quick and easy. They were very helpful, had exactly what we were looking for, with a great price! We couldn't be happier with our purchase.
5
Apr 16, 2023
I want to give a big "shout out" to Cody. He asked questions on what I was looking for and the price range I needed. I told him I hadn't slept in we...
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I want to give a big "shout out" to Cody. He asked questions on what I was looking for and the price range I needed. I told him I hadn't slept in weeks. Thank you Cody.
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5
Apr 14, 2023
We bought a nightengale mattress from Ronnie, and we love it. I was having pain in my back at some pressure points; this mattress helped immensely.
5
Apr 14, 2023
Ron did a great job helping us pick out the perfect mattress. I’ll never buy one anywhere else. Ron is the REAL Mattress King!
5
Apr 13, 2023
Ron was great to work with. Listened to our needs and showed us the best options. Great experience.
5
Apr 13, 2023
Ron East was the best! Helped us find the perfect mattress and even helped arrange getting it delivered across the state. Highly recommend!
5
Apr 13, 2023
Marks is great! Selection & prices. I am so happy with my mattress!! Thanks Niqui for making it such an easy process.
5
Apr 12, 2023
Ron East helped us find our perfect mattress!
5
Apr 12, 2023
Went to Avon location today, and Joseph Pearson sales rep. Was very helpful, professional and knowledgeable! Made for a friendly environment I felt at...
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Went to Avon location today, and Joseph Pearson sales rep. Was very helpful, professional and knowledgeable! Made for a friendly environment I felt at ease making my decision to buy today! So thank you Joseph.
Happy customer Babette
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5
Apr 10, 2023
JJ is great!! Most knowledgeable person!!
5
Apr 06, 2023
We had to buy new mattresses recently and knew we wanted something comparable to what we had. Tim Akers was able to find the perfect option for us and...
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We had to buy new mattresses recently and knew we wanted something comparable to what we had. Tim Akers was able to find the perfect option for us and we are sleeping better than ever!
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5
Apr 02, 2023
Absolutely fantastic customer service! Excellent service! Full professional communication throughout all points of the sale. Highly recommend you purc...
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Absolutely fantastic customer service! Excellent service! Full professional communication throughout all points of the sale. Highly recommend you purchase from Jim McCain at Mark's Mattress Outlet in Greenwood. He is a straight forward honest guy who will treat the customer right. Very happy with our mattress purchase and will be absolutely doing business with him in the future whenever needed. - R&A
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5
Mar 08, 2023
I explained my back problems to Jerry and he knew exactly what I needed. He allowed us to demo multiple beds and explained everything to us. What make...
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I explained my back problems to Jerry and he knew exactly what I needed. He allowed us to demo multiple beds and explained everything to us. What makes it even better here are the PRICES!!!
I highly recommend this place!!!
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5
Mar 08, 2023
Jerry sure does know his stuff when it comes to mattresses and comfort! He was able to point us in the right direction without being annoying like mos...
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Jerry sure does know his stuff when it comes to mattresses and comfort! He was able to point us in the right direction without being annoying like most sales people. 10/10 would definitely recommend marks mattress and their prices! Thank you, Jerry!
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5
Feb 28, 2023
5
Feb 25, 2023
I bought the best mattress today at Marks Mattress with the awesome assistance of Ms. Chuna. She took the time to direct me to the best deals along wi...
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I bought the best mattress today at Marks Mattress with the awesome assistance of Ms. Chuna. She took the time to direct me to the best deals along with the most comfort. It’s nice to deal with a sales person who legitimately cares about the customer.
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5
Feb 18, 2023
Christopher and Connor on Morgan ave is the best when I say listen to the needs and had my mother and I together in less then 20 mins with mattress an...
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Christopher and Connor on Morgan ave is the best when I say listen to the needs and had my mother and I together in less then 20 mins with mattress and pillows and Check out!! The best customer service ever thanks Guys you rock!!!!
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5
Jan 25, 2023
Niqui is AWESOME! We Got a great deal! Niqui was friendly and knew her stuff!! Seriously the easiest shopping experience ever! Don’t go anywhere else ...
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Niqui is AWESOME! We Got a great deal! Niqui was friendly and knew her stuff!! Seriously the easiest shopping experience ever! Don’t go anywhere else without stopping by Mark’s Mattress Outlet FIRST!
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5
Jan 19, 2023
Great help and not pushing gave me a lot of options and Great Deal getting free stuff for bedding needs can’t beat that will come again if need new ma...
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Great help and not pushing gave me a lot of options and Great Deal getting free stuff for bedding needs can’t beat that will come again if need new mattress
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5
Dec 10, 2022
I had a wonderful experience at Mark's Mattress Outlet today. The salesman, Jimmy, was very knowledgeable and kind. He listened to what we were intere...
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I had a wonderful experience at Mark's Mattress Outlet today. The salesman, Jimmy, was very knowledgeable and kind. He listened to what we were interested in for a mattress then showed us several options. It was low pressure, affordable for high spenders and those just starting out.
I would highly recommend shopping for your next mattress here!
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5
Nov 22, 2022
Mike at Mark's Mattress Outlet was great! Professional and patient with us and others in the store. Very good about working a deal with a horse trader...
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Mike at Mark's Mattress Outlet was great! Professional and patient with us and others in the store. Very good about working a deal with a horse trader lol
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5
Nov 07, 2022
Brian in Murfreesboro helped us find the best mattress for us. He gave us his undivided attention. The selection is really diverse with the best qua...
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Brian in Murfreesboro helped us find the best mattress for us. He gave us his undivided attention. The selection is really diverse with the best quality for your money. I would recommend anyone to go here and ask for Brian.
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5
Oct 31, 2022
Loved the store! Niqui was absolutely awesome!!!
5
Sep 09, 2022
Nique was the BEST!!! Calm, professional, patient and kind...gave us good advice on purchasing a low-profile box spring....I would definitely recomme...
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Nique was the BEST!!! Calm, professional, patient and kind...gave us good advice on purchasing a low-profile box spring....I would definitely recommend this store to anyone looking for a good mattress at a reasonable cost!!!!!!
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5
Aug 29, 2022
I got cold pillow @ the store in Madisonville store in briarwood center & love it now my son wants one thanks
I give it 5 stars thanks again
5
Aug 22, 2022
Found the perfect mattress with Tim's help.
5
Aug 20, 2022
Mike at East side location, Evansville IN, helped my husband and I find the best mattress for the price to allow support and comfort. He was busy the ...
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Mike at East side location, Evansville IN, helped my husband and I find the best mattress for the price to allow support and comfort. He was busy the day we came in to the store, but acknowledged us and gave each customer his ultimate attention. Mark’s mattress Eastside location is my go to store when looking for a mattress. Thank you Mike again for great work!!!
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5
Aug 18, 2022
This has been the best mattress shopping experience. The deals are best I’ve come across. Me and my spouse felt very welcome and comfortable. Definite...
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This has been the best mattress shopping experience. The deals are best I’ve come across. Me and my spouse felt very welcome and comfortable. Definitely 10/10 and will definitely shop here again.
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5
Aug 14, 2022
Jeremy was great. No pressure, very informative, and helped us choose the right mattress for our needs. Definitely recommend.
5
Jul 20, 2022
Tim was great! He answered all questions and was extremely helpful.
5
Jun 09, 2022
5
May 14, 2022
5
May 03, 2022
Great service! We walked in less than an hour before closing but never once felt rushed. Nicki took the time to show us different beds based on our pr...
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Great service! We walked in less than an hour before closing but never once felt rushed. Nicki took the time to show us different beds based on our preferences and was very helpful in helping us narrow it down. I would highly recommend going to Mark’s!
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5
May 02, 2022
Went to Morgan Ave to get a mattress....Eric was awesome...sold me an adjustable bed.. I love it! And he was very helpful and knowledgeable. Would rec...
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Went to Morgan Ave to get a mattress....Eric was awesome...sold me an adjustable bed.. I love it! And he was very helpful and knowledgeable. Would recommend Mark's Mattress to others...great job Eric!
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5
Apr 23, 2022
Brian was extremely helpful when we were searching for my 10 yr olds mattress! He was very knowledgeable and friendly!
5
Feb 12, 2022
5
Feb 07, 2022
5
Feb 06, 2022
Great service! Great prices!
5
Jan 04, 2022
5
Dec 18, 2021
Niqui was super friendly, down 5o earth and knowledgeable. My budget, unfortunately, is tight and she understood. No pressure sales, patient and hones...
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Niqui was super friendly, down 5o earth and knowledgeable. My budget, unfortunately, is tight and she understood. No pressure sales, patient and honest. Got bed in a box, all my budget could allow right now. I probably could have gotten cheaper at big lots or Walmart, but I needed to at least see bed and try, plus customer service is very important to me. She helped loaded it in the car, too. Thanks, Niqui. God bless n keep you.
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5
Nov 03, 2021
Chase was awesome! Definitely would come back again!
5
Oct 28, 2021
5
Oct 16, 2021
Great customer service. Working with Niqui has been an awesome experience. I would recommend Mark's Mattress to everyone.
5
Sep 22, 2021
Quick, easy, helpful. Im a returning customer.The prices cant be beat!