Haynes Furnishers
2026-08-24T15:16:00.647Z
I honestly don’t think I’ve ever experienced customer service quite like this.I had been wanting this furniture for such a long time, but by the time I was ready to buy it, the pieces were sold out everywhere. I was also about to move to another country, so I was worried I wouldn’t be able to get it in time. Carl was absolutely amazing from the very first email — incredibly accommodating, helpful, and determined to make sure my order could be delivered before we moved. And he did exactly that!The furniture arrived on time, just as promised. And then came the delivery…There were only two delivery guys, and our nearest parking spot was a block away, so they carefully carried every single box from there to our building. The furniture is made from beautiful, incredibly heavy mango wood, and we live on the 14th floor. Everything was fitting in the lifts perfectly until they got to the table.And honestly, these two men were my heroes that day. 😂They somehow got that incredibly heavy table all the way up to the 14th floor, while handling everything with such care and professionalism. They were friendly, patient, and had such a genuinely lovely attitude throughout. They went so far above and beyond to make sure everything was delivered safely and that we were happy.From the very first email with Carl right through to the delivery, the whole experience was just perfect, perfect, perfect!And the furniture itself? Even more beautiful in person than it is in the pictures. I absolutely love every piece.I only wish I could order more — unfortunately, I moved of the UK, but hopefully one day I’ll be back and have an excuse to buy more from this place! ❤️Thank you so much to the whole team, and especially Carl and the two amazing delivery guys. You’ve made this one of the best furniture-buying experiences I’ve ever had.