John and Jeff in Tech support were amazing. They were both very kind, professional and knowledgeable. They didn’t try to fob me off and regularly chec...
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John and Jeff in Tech support were amazing. They were both very kind, professional and knowledgeable. They didn’t try to fob me off and regularly checked back to make sure the service was working as it should be. I would highly recommend this company based on their Customer Service and Tech Support. Thank you John and Jeff very much. Also a shout out to the only guy who works tech support out of Madras OR! ( I can’t remember his name sorry!).
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5
Feb 25, 2025
The representative I spoke with today who signed me up for service was top-notch. I apologize for not remembering her name. She was professional and...
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The representative I spoke with today who signed me up for service was top-notch. I apologize for not remembering her name. She was professional and personable which is a winning combination! She was located in Boardman. Kudos to her. 👍
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5
Feb 18, 2025
I recently signed up for internet service with Blue Mountain Network over the phone, and the experience was excellent. The customer service representa...
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I recently signed up for internet service with Blue Mountain Network over the phone, and the experience was excellent. The customer service representative was friendly, knowledgeable, and patient. They walked me through the different plans and helped me choose the one that best suited my needs. The whole process was straightforward, and I received a confirmation email with all the details immediately after the call. My installation appointment was scheduled promptly, and everything went smoothly. Overall, I'm very pleased with how easy and convenient it was to set up my internet service over the phone with Anai.
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5
Dec 18, 2024
Adriana was fantastic working with 78 yr old male who is not a electronic specialist!! Didsuperbly addressing a challenging situation! A terrific a...
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Adriana was fantastic working with 78 yr old male who is not a electronic specialist!! Didsuperbly addressing a challenging situation! A terrific asset to Blue Mountain
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5
Dec 12, 2024
I had some issues with my printer and door bell after the internet was installed wasn't working thanks to her she worked on it and was able to get to ...
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I had some issues with my printer and door bell after the internet was installed wasn't working thanks to her she worked on it and was able to get to work. Very hard worker and very good at getting the job done. God bless her. Adrianae Leal will always be a hero in my book. Thanks again.
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5
Dec 05, 2024
Five star customer service Technical support by Scheyne. Answered all of my questions and resolved all of my concerns. Very patient on the phone expla...
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Five star customer service Technical support by Scheyne. Answered all of my questions and resolved all of my concerns. Very patient on the phone explaining everything in detail. Excellent Service!
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5
Dec 05, 2024
Kimberly,was so helpful, patient, understanding, literally like I've known her my whole life! She rocks.
5
Dec 05, 2024
The representative Kimberly was very helpful. But not just that, she was very pleasant to talk to. Was able to help me with an issue that was on my en...
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The representative Kimberly was very helpful. But not just that, she was very pleasant to talk to. Was able to help me with an issue that was on my end and not blue mountain networks. I highly recommend your service to everyone. Mostly because of your customer service representatives and great internet. I appreciate how I have been treated.
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5
Sep 12, 2024
Tech support was super helpful with instructing me on how to troubleshoot connectivity issues. John Windsor was the technical support representative a...
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Tech support was super helpful with instructing me on how to troubleshoot connectivity issues. John Windsor was the technical support representative and he was highly professional and pleasant to speak with. Probably one of the best conversations I’ve had with anyone from BMN.
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5
Sep 03, 2024
The technicians were very helpful this weekend when I found some connection issues at my home. They were patient while helping me through escalating a...
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The technicians were very helpful this weekend when I found some connection issues at my home. They were patient while helping me through escalating and resolving the issue. Didn't make me wait until Monday. Thank you Shane and Rosa very much. You spoke clearly and at a level I could understand. My problem was resolved.Thanks again.
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5
Aug 27, 2024
Rigo was an amazing technician. He installed my new service in a timely manner and answered all of my questions.