2026-07-21T23:10:25.715Z

I had a blocked website for services at a university in DC. After days of going back and forth with the university service center in DC, they told it is with my ISP. Blue Mountain ran a number of tests and had the same problem I did from my internet address. They determined that the university service website was blocking IP's coming from CGNAT. Cheyne was able to initiate a run-around by applying a static IT. I am so so so grateful for the perseverance of staff at Blue Mountain to recitfy the problem which appeared to be 'unsolvable.' Cheyne was prompt and initiated communication both with me and the website in DC. He explained the situation so I could understand and perform the necessary adjustments on my router. Problem solved. I am very grateful and recommend Blue Mountain for the competency of the staff and the thoroughness of their problem solving.

2026-07-13T18:01:07.534Z

I did not even know that my internet connection could go better than it was already going, and Cheyne literally walked me through each and every step kindly and patiently to get me to a point where my internet was at its ultimate speed/capacity. Also, I feel like in the past it was hard to get connected to someone, but now there is hardly any wait time what so ever. Each call I have made the past few weeks has been answered in seconds. I am feeling super stoked on the hard work and dedication it seems they are putting out into our community. Thanks you guys, it means a lot!

2026-06-30T14:34:49.363Z

I had 2 things I needed and they promptly took care of them both.

2026-06-17T17:55:45.194Z

Both jewels and rollo were the best internet installers We had. 10/10 review

2026-06-05T22:04:16.669Z

I had an issue with port forwarding on my computer, and Cheyene at Blue Mountain Networks provided outstanding support. He was knowledgeable, professional, and patient throughout the entire process. Cheyene quickly identified the problem, explained everything clearly, and made sure the port forwarding was set up correctly before ending the session. Thanks to his help, my issue was resolved quickly and smoothly. Excellent customer service and technical expertise—I truly appreciate his assistance and highly recommend him!

2026-06-05T22:01:38.514Z

When our point-of-sale system at Biggs Motel in Rufus Oregon failed, Cheyne Swick from Blue Mountain Networks provided invaluable assistance. He expertly bridged the communication gap between us and our third-party vendor. Thanks to his high-level technical expertise and dedication, our credit card systems are now fully operational! Thank you Cheyne Swick!

2026-05-27T07:34:11.585Z

Great customer service. Genuine empathy for my concerns.Thank you

2026-05-22T17:51:03.516Z

Ian Sanderson has always been a pleasure to work with. He is quick to respond and is patient in walking us through in whatever we may need assistance with. We greatly appreciate the service he provides as well as his thoroughness.

2026-05-19T16:56:47.813Z

After the switch from Gorge there were some hiccups but the system is running smoothly now and the few times I've had to reach out to tech support, they have been very responsive and helpful, especially Ian. He goes above and beyond every time I've needed him!

2026-05-12T21:19:16.682Z

Cheyene Swick was amazing to work with! He saved my account and now I feel like a valued customer!My previous experiences with Blue Mountain Networks (a few years ago) was horrible! I had to endure my technical problems because I had no other options. When I called to cancel my account to go to Starlink, Cheyene stepped in and went over and above to fix my issues! Thank you, Cheyene, for such wonderful customer service!

2026-04-27T22:15:45.220Z

Ian Sanderson at Blue Mountain Networks has been super helpful and accommodating when it came to changing our business's service over. What would have been an overwhelmingly frustrating process was eased considerably by his and the team's assistance and friendly demeanor. Thanks so much for everything!

2026-02-25T21:28:09.696Z

At my father's request 32 years ago, I came to Washington State to keep our families 3rd Generation Tool and Die Business going. After the unsettling circumstance around my father's death in 2003,and the fact that his 9 biological children and my mother, "the love of his life" were left out of his will, has never sat well with me.TODAY, With the remarkable assistance and service by the Blue Mountains Network Technical Department, my brother and I have begun to rebuild our family Business.Thank you to the Technical Department at Blue Mountain Network for making this all so possible. It has been a long road up until now. I highly recommend them to every Residence and Business in the Columbia Gorge. Dreams can come true!!