2026-10-01T22:29:48.571Z

The worst property management company I've ever worked with I had a rental property that Mark assured me he would take care of after driving past the property multiple times and seeing the yard on maintained weeds everywhere the sprinkling system not even turned on along with multiple other issues Mark insured me he would follow up on these issues and take care of them we have in our contract that if they do not get these fixed he will hire somebody and charge the renter for that this went on for multiple months he never got anybody out there to fix any of these issues so we kicked the renters out after multiple attempts to have Mark fix these issues after the renters were kicked out that Mark was supposed to be hiring people to maintain the yard and fix these other issues and then charging the renter for these he did not complete anything that we had discussed with him kick the renters out and then told me your S.O.L he does the bare minimum in my opinion poor communication with us the owners and with the tenants does not keep his word I would strongly recommend no one work with him and the thing that sucks is we used to be acquaintances before we started using Mark as a property manager So if he is willing to do this to his his acquaintances what is he willing to do two strangers

2026-08-26T15:19:57.635Z

STAY AWAY from "On The Mark Property Management"!I would not recommend On The Mark Property Management based on my experience as a property owner.At the end of my management agreement, I expected a clear accounting and return of the money remaining in my property account. Instead, I am still trying to determine what happened to money that I have never received back.Mark held a $1,000 owner reserve of my money. I also personally paid $624.34 for floor, wall, paint, and tub repairs. Mark told me in writing that the tenant was charged for those repairs and that the $624.34 was credited back to the property's account. He also told me that the $1,000 owner reserve "was not spent on a single expense or set of expenses" and simply remained part of the property's available balance.THE PROBLEM is that I never received the $1,000 reserve back, and I never received the $624.34 repair reimbursement back.I repeatedly asked Mark to show me exactly where this money went. I specifically asked him to identify the transaction showing the $624.34 reimbursement and to explain what happened to the $1,000 reserve. Instead of answering those questions, he told me that he had "no additional information to provide."He has not responded at all. I have also called repeatedly, and my calls have been ignored/not returned.I find this extremely unprofessional. As a property owner trusting a management company with my property and my money, I should not have to chase the broker for weeks just to get an explanation of where my money went.This isn't simply a disagreement over an accounting entry. I have specifically asked them to show me where my money went and why money that was supposedly credited back to my property account was never paid back to me. They have not provided that explanation, and they have now stopped communicating with me.Mark is also so incredibly incompetent that the sent someone out to fix a sprinkler on the HOA property and then charged me for it.Based on my experience, I cannot recommend trusting On The Mark Property Management to manage an owner's funds.-----------------------------------------UPDATE after the company's response:No detailed financial statement was provided. ONLY a very simple financial statement, with no details, was provided that explained nothing.I requested the details of what happened to the money. Mark's reply was that he was only going to provide that simple financial statement and nothing else.Then he stopped communicating with me and ignored all my emails, phone calls and texts after that point. Mark said "he will not debate individual transactions in a public forum." Yet after months this public form as been the only way he has communicated.It is highly unprofessional of him to stop talking privately with a client. Mark has forced the debate to be public. I hope everyone sees what a liar and a thief he is.Again! THE PROBLEM is that I never received the $1,000 reserve back, and I never received the $624.34 repair reimbursement back from the deposit.I repeatedly asked Mark to show me exactly where this money went. I specifically asked him to identify the transaction showing the $624.34 reimbursement and to explain what happened to the $1,000 reserve. Instead of answering those questions, he told me that he had "no additional information to provide." AND THEN IGNORED ALL COMMUNCATION.Mark promised me that if I allowed pets in my rental that he would have the cleaning come out of the deposit. I ended up paying over $1,000 for cleaning and $624.34 for repairs expecting Mark to be an honest person and reimburse me. Mark never reimbursed me from the deposit and just closed the accounts and then ignored me.DO NOT LET THIS COMPANY HANDLE YOUR MONEY!!

2026-06-24T19:37:43.682Z

DO NOT USE THIS COMPANY! My roommates and I lived in their townhome for over 5 years with over $1500 for a deposit. When we moved out we initially were told we got just over $200 back. We left a couch, a small table, and regular wear and tear. We cleaned absolutely everything before we moved out. So apparently a couch, a small table, and a couple light bulbs cost over$2K. These people are privacy invading crooks. The next day we get an email saying they aren’t giving us any of our deposit back. Do not, for any reason, rent with this company or associate with them for any reason. They are crooks and will rob you blind.

2025-09-04T15:38:00.841Z

Mark is amazing! Extremely thorough and very professional, I highly recommend working with his company!

2025-07-20T19:42:47.451Z

I own several rental properties in Utah County and have used Mark Cheney from On The Mark Property Management to help me manage those properties. Mark is awesome. He knows the real estate rental market here in Utah. He is a great communicator . I know if I need to talk he is aways available. He takes care of all the problems with my units and always gets good tenants. If you need a property manager I would highly recommend Mark Cheney...Kitty is great also..

2025-07-15T18:20:33.561Z

Very knowledgeable and an expert in this real estate space

2025-07-15T17:59:50.424Z

I originally worked with Mark in 2021, as a tenant. Connected with him recently again and he's been phenomenal again! Looking forward to them covering more of Northern Utah

2025-07-10T19:41:20.218Z

Mark from OTM property management is someone you can trust. Have worked with him managing my properties in UT. I value his industry experience, communication, responsiveness, and accountability. He is someone that I trust.

2025-06-23T18:09:26.458Z

We’ve had a great experience with Mark and his team. Professional. Respectful. Gets things done quickly. Always responds promptly to texts.

2025-03-19T16:16:10.168Z

Mark is super knowledgeable about all things pertaining to property management.He was influential in helping me get into property management myself and I value his expertise immensely.He's managed properties for my family for years and is greatly appreciated.