Customers consistently praise cleaners for professionalism, punctuality, attention to detail, responsiveness, and excellent deep-clean results, driving many repeat bookings. However, recurring issues include unclear or inflated billing (unexpected add-ons and multi-person hour calculations), occasional missed tasks or damage, aggressive review solicitations, and scheduling/communication errors.
True Clean Experience
2019-11-26T21:38:51.000Z
I have not had my house professionally cleaned in decades so I had no idea where to turn when the approaching death of a family member made it imperative that my house was cleaned for expected visitors. I went online and was drawn to True Clean Experience because of their excellent ratings and being veteran-owned. Tanisha, the owner, graciously worked with me during this distressing time. We met on Friday and in spite of the fact that most of her employees were either already booked or had the day off on Monday, she managed to schedule Amber for me. Because of the time crunch, I had explained that I was willing to settle for a superficial clean. There was nothing superficial about the clean that Amber gave my house. I had forgotten that it could actually look that good and felt like I needed to take pictures of my tub in particular with its shining faucet and knobs. An extra bonus was the kindness that both women showed me, Tanisha’s effort to make time for me and Amber’s determination to do far more than expected to make my burden easier deserve five stars as much the clean house does. I was so impressed with them that I will not hesitate to call True Clean Experience again.