Colonial Insurance
2026-07-05T19:35:28.751Z
My mom clearly told Alicia that she wanted to wait before renewing, but Alicia processed the renewal anyway. It seems like the only thing that mattered was making the sale and earning the commission, not respecting my mom’s decision.Even after the payment was withdrawn from my mom’s bank account, Alicia continued insisting that the bank hadn’t taken the money. That was extremely frustrating and unacceptable.Shame on you, Alicia, for taking advantage of people this way. Customers deserve honesty, transparency, and respect—not to have decisions made for them against their wishes !!!!!!!!