2026-06-29T23:49:55.631Z

They did a great job at a fair price.

2026-06-28T20:28:45.890Z

Did a great job!

2026-06-22T18:37:42.775Z

Very happy with the quick response and service when out AC went out!

2026-06-22T17:42:53.673Z

Lighting hit and 2 day later no water! They came out and replaced a $ 50.00 part and was here and said he needed parts ,he left and wasn't gone long enough to get to there shop, put part in and I turned on the brakes and it works. He was here for 20 minutes tops and I got billed $685.00. As far as I'm concerned they can come and get their part out and kick rocks!! I will go to Menards and get the part and put it in my self . This is price gouging and they get away with it.

2026-06-22T17:27:51.183Z

We had a problem with our hot water heater, which was less than a year old. The technicians tried everything and then got a manufacturer replacement for the unit. Zach Pospyhalla was very helpful and his communication with us during the process were definitely 5 star

2026-06-20T23:09:11.296Z

Very professional and communicated well!

2026-06-20T00:17:29.667Z

2026-06-18T15:13:03.194Z

Sump pump had to be replaced during an emergency. Plumber Josh did an excellent job in a timely manner. Too bad he works for crooks because when bill arrived 2 days later, it was at least twice what it should have been based on industry standards for emergency services in our area, after checking w/ other area plumbing services. Labor was twice the standard & new pump cost was marked up over three times the base cost. They had done a lot of work for me previously & had a good relationship w/ previous owners. Now has another new owner, who I couldn't even talk to because of fido admin who screens calls & collects bills. Will not be using them anymore, have to find another plumber who is more reasonable & fair w/ customers. Disgusted

2026-06-18T00:01:15.599Z

I needed my tankless water heater flushed and a toilet fixed. Keith came on time and did a very good job for me. He was very pleasant and helpful.

2026-06-14T23:09:03.039Z

AC repairman arrived just a few days after calling and quickly diagnosed and replaced a faulty capacitor and compressor is running and cooling well ! Very good text reminders, prompt and efficient service !

2026-06-12T14:37:54.952Z

2026-06-11T23:03:57.903Z

Quick efficient service

2026-06-11T19:30:25.622Z

I would not recommend them. We originally had trouble with the rough in portion for plumbing in a newly finished basement. The hot and cold were plumbed opposite for the shower. There was no communication between the receptionist and the plumber so we had to go back and forth multiple times about a part they were supposed to add on when they came back to finish up. When they finally gave us a price on the part, the plumber said a little over $100 and the receptionist said $188. They cracked a part on the shower head when installing and we didn’t find out until we first took a shower. They did offer to order and replace the part on the shower head, but it took a month for them to receive it and fix it after they stated it was only a week out. Overall, it was just a string of problems that will cause us to not utilize their services again or recommend them.

2026-06-03T20:47:16.570Z

2026-05-31T21:08:13.652Z

On time and efficient!

2026-05-31T20:51:11.318Z

Best 1 was quick to provide service when my hot water heater needed to be replaced. Their technician was professional and respectful.

2026-05-28T23:57:31.953Z

The technician was great. Quickly figured out there problem and fixed it, but also took the time to answer questions about unrelated HVAC issues. Will definitely use Best-1 again.

2026-05-26T02:01:15.618Z

Water heater broke… they were quick and fixed the valve instead of having to replace entire water heater. Thanks

2026-05-25T21:09:48.960Z

2026-05-22T21:04:35.297Z

2026-05-22T21:00:36.578Z

Best 1 Plbg & Htg are great, they came out right away to fix our furnace and the charge was very reasonable. Their technicians are very knowledgeable and will answer any questions you might have. We will continue to use Best 1 for all our plumbing and heating needs.

2026-05-22T17:35:49.802Z

Very helpful, nice and fixed my problem.

2026-05-21T18:30:35.588Z

2026-05-18T20:36:58.603Z

Very disappointed to learn they are no longer a small locally owned business. As a long time customer who had them do all our plumbing in our new house build and our commercial business plumbing needs we felt they were fair and did great work as Best 1, however we were not told that they were recently bought by ServPro when I contacted them 2 weeks ago to do a commercial install of 4 sinks. They did not inform me of the new company nor their new rates. I would have never agreed to them doing the work had I known this. Buyer beware, they are now charging outrageous hourly rates over the Best 1 rates, ($300ph) which is grossly above and beyond what is standard for our area. They also take twice as long to complete the work compared to other plumbers, making it cost double what anyone else would charge you. We actually had to close our business for a day and lost money, because they didn’t finish the job as scheduled, they did not arrive in AM nor did they call to explain why they weren’t there as I waited for them. They started 3 hours late and half the crew left midway through the job. Manager was very responsive and worked to try to resolve our complaints but solution was still not fair in my opinion. We can no longer recommend or use them for our plumbing needs.

2026-05-18T18:08:01.974Z

Best-1overall, does a good job when it comes to service calls. They are prompt and do what it takes to resolve the issue. However, they are extremely slow in responding to requests for quotes and also providing of said quotes. I realize they are busy, but...

2026-05-15T23:39:38.875Z

Prompt, fair and competent. What else could you want? Well done.

2026-05-15T17:13:21.039Z

The plumber that did my work was great.I was charged $80.00 for him to show up. $300.00 for a one hour minimum he was there 30 minutes. I was also charged $170.00 for four valves and four crimp fittings which is probably about forty dollars at Menards RidiculousWould not recommend .

2026-05-15T17:12:25.441Z

Great company, worked with our restoration company on a project and communicated quickly and efficiently.

2026-05-15T04:26:40.029Z

2026-05-11T23:50:00.268Z

New shower install and removal of old tub. Best 1 plumbing and heating did a great job!Everything done in 1 day