Fixoid - Portland
2026-10-02T14:43:24.731Z
⭐⭐⭐⭐⭐ Excellent Customer Service — They Truly Went Above and BeyondI wanted to take the time to leave a well-deserved review for Fixoid at Mall 205.I originally brought my computer in because I was having an issue with the Wi-Fi adapter. Unfortunately, they weren’t able to get the problem completely resolved while I was at the store. Normally, that might have been the end of the experience — but what happened afterward is what really impressed me.The store reached back out to me on their own and made a genuine effort to make things right. To my surprise, they went above and beyond by actually coming out to my location to personally take care of the issue and get my computer working properly.That level of follow-up and customer service is something you just don't see very often anymore. It would have been easy for them to simply say they couldn't fix it at the store and move on, but instead they took responsibility, followed through, and made sure I was taken care of.To me, great customer service isn't about everything going perfectly the first time. It's about how a business responds when something doesn't go as planned. Fixoid absolutely delivered.I genuinely appreciate the extra time, effort, and care they put into helping me. Having someone go out of their way and come directly to me to resolve the problem says a lot about how seriously they take their customers and their reputation.Thank you to the team at Fixoid Mall 205 for standing behind your service and going the extra mile. You definitely earned my appreciation and a 5-star review. I wouldn't hesitate to recommend you to anyone needing computer or tech help.Thanks again for taking care of me!