Etherios Therapy
2026-06-03T20:53:48.190Z
UPDATE (June 2026): Following my initial review, Christopher reached out to me directly. We had a very calm, productive conversation where he genuinely listened to my concerns regarding the billing delay and the communication breakdown. He took full accountability for the administrative oversight, validated my frustration, and completely wrote off the remaining balance to make things right. While the initial experience was incredibly stressful, I deeply appreciate Christopher stepping in to resolve this with empathy and professionalism.I was a patient with Etherios Therapy for years, but I can no longer stay silent about their appalling lack of communication, internal disorganization, and negligent financial practices. In this field, you expect to be treated like a human being; Etherios makes you feel like a product on an assembly line.In 2025, I was dealing with severe financial hardships. The clinic was fully aware of my situation, as well as the fact that I had been hospitalized for over a month for behavioral health in 2024. I was promised that they would work with me to set up shorter, affordable appointments so my care wouldn't suffer. Instead, that plan was completely abandoned and never set up. Instead of showing clinical compassion, they frequently messaged me demanding payments despite knowing the exact depth of my financial strain.My insurance plan had switched for 2026 and I immediately terminate my care after finding out Etherios was out of network, I explicitly requested that all future appointments be canceled and all balances be finalized immediately. No one reached out to follow up on my departure, until five months later. (Literally today)Out of nowhere, my psychiatrist messaged me on May 22 asking why I missed an appointment, explained my situation to her, followed days later by a demand for payment from nearly half a year ago because a card had failed and they didn’t bother to communicate this until 5 months later…(today May 26) Because their billing department sat on this transaction for 5 months without notifying me, my 2025 HSA account has closed for the tax year. Their administrative negligence entirely stripped away my ability to use my tax advantaged healthcare funds, leaving me with immense financial stress due to an error that is 100% theirs.It is deeply ironic and shameful that a behavioral health clinic, meant to alleviate stress, has instead caused me overwhelming anxiety through predatory, delayed billing practices and a total lack of empathy. If you want a clinic that actually sees you as a human, go somewhere else.