Elite Team NC
2026-06-07T02:03:30.938Z
I don‘t usually write long reviews, but our family went through something terrible, and Elite Team turned it around for us.We moved into our brand new townhouse on May 24. Two days later, at midnight, sewage backed up from the second floor toilet and flooded our home. The electrical panel was submerged. We have a baby under 2 years old and elderly parents. We had no power, no internet, and nowhere safe to stay.I called multiple plumbers who claim to be available 24/7. Elite Team was the only one that actually acted like it.Daniel was the first to arrive that same night. He immediately told us to get out of the house because of the risk of electrical shock. I honestly believe he prevented a much worse situation. He didn't just start working; he made sure we were safe first.Over the next several days, Daniel worked alongside the builder to figure out what caused the backup. He helped prove that the issue was not our fault, it was the builder’s full responsibility. That gave us so much clarity and confidence.On the other hand, Alberto and his team took over the cleanup and repairs. They removed contaminated drywall, carpet, and cabinets. Since our power was still out, they brought in generators to run drying equipment and prevent mold from spreading. They also set up a containment to seal off the contaminated areas from the rest of the house, and they carefully protected our furniture.What stood out the most was how organized and PROFESSIONAL every step was. They didn‘t guess or rush. They had a clear plan, and they explained it to us along the way. It was obvious they put our family’s safety and well-being first, not just getting the job done quickly.If you ever face a water or sewage disaster, do not hesitate. Call Elite Team. Daniel, Alberto, and the whole crew gave us peace of mind when we needed it most. Thank you all!!!