Modern Dentistry of Jupiter - EST (Dan Casel) Noelani
2026-06-11T20:12:24.638Z
My wife and I and our two now grown children have been patients of this practice for more than a decade, including before Dr Casel took over for Dr Domanski.A little over two years ago, I had a crown done at this office by the other dentist. Last night, the crown came out while I was drinking a coffee. I temporarily cemented it back in and called the office the next morning and they were able to see me that day.At the appointment, they removed the crown to evaluate the tooth. They told me that a filling they had placed under the crown had come out as well, and that there was additional decay under the crown. Their proposed treatment was a tooth repair and a new crown. Because insurance will only cover a crown on the same tooth once every five years, I was told I would be responsible for the full $2,741 cost. The reason I was given for the practice not sharing any responsibility for the replacement cost was that I had stopped coming there for routine cleanings. I found that extremely disappointing. A crown should last more than 2.5 years. I have other crowns from my time in the Navy that have lasted more than 20 years.I declined to proceed with the treatment and left. A few minutes later, I went back inside and asked that they at least return me to the condition I was in when I arrived by re-cementing the crown they had removed during the appointment. They declined, handed me a packet of two-part dental cement, and asked me to leave.While I was understandably upset during the conversation with the office manager, I did not yell, curse, threaten anyone, or behave aggressively. I was very direct about the inappropriateness of their refusal to back their own work . About an hour later, I received a call from a Jupiter police officer because the office had contacted law enforcement to no trespass me.After this experience, I will not be returning to this practice. The issue is not simply that the crown failed. It is that the practice refused to stand behind work which failed after a relatively short period of time (work for which they were paid in full) and then placed the full financial burden to redo their work on me. They declined to even just put my crown back in place after removing it, and then also chose to further escalate the situation by calling the police after I questioned their decisions.I would recommend looking elsewhere for dental care. Our family of four will never be back. Ten years ago, I would have strongly recommended this practice to friends and family. Today, that is no longer the case.