2026-10-22T21:25:07.644Z

Have had a horrible experience they are nice and friendly but I’ve constantly had issues with there work being there 3 separate times within a month to have issues fixed only to get it back and be new issues in each window separate from the last. From razor blade marks the full back window being delaminated same day took over 2 weeks to get back in to be corrected. When asked for a refund was left un answered back. I would not recommend

2026-10-13T20:16:04.825Z

So I booked an appointment 3 hours in advance..someone kept in touch confirming and even asking me what time I will be arriving.... It takes 35 40 minutes to get here..I arrived on time and soon as I get inside there is someone behind the desk but doesn't greet me or say anything..if it wasn't for me saying hello, do I check in for my appointment? He doesn't know about any appointments and says im waiting on film..like what!? He says Maybe tomorrow around 12 or so...so your not sure? Why didn't someone tell me they dont have things to tint with instead of asking what time im arriving??? Very unprofessional..I could have found somewhere else if they knew they couldn't do it today..

2026-10-13T01:58:21.852Z

I had an extremely disappointing experience with this business, from the original tint job to the promised corrections. I paid in full and expected a professional job, but unfortunately, that is far from what I received.I dropped my car off at noon, and the website advertised a turnaround time of 1–2 hours. Two hours later, I checked my car's app and saw that it hadn't even been touched. At the three-hour mark, I drove past the shop, and my car was still sitting in the front parking lot untouched. By 5 PM, five hours after dropping it off, I finally called to ask what was going on. I was told the car was almost ready and they were cleaning up.When I got home and inspected the work, I was shocked by how poorly everything had been done. There were streaks of tint solution all over the inside of my windshield and interior trim, black dirt marks all over the back seat, large bubbles in every window, and the windshield strip looked like they hadn't properly cleaned behind it before applying it. The top-left corner of the rear window tint was completely hanging off, with a pool of solution underneath it. To make matters worse, I had purchased this car just FOUR days earlier, and the interior was in perfect condition before bringing it here. I had to clean the back seat myself and even managed to remove some of the bubbles on my own.Two days later, I called and spoke with someone I believe was the manager. I explained everything that had happened, and I was assured they would make things right, correct the issues, and even clean the car. I appreciated the response and was willing to give them another chance.Unfortunately, the second visit was somehow just as frustrating. I arrived at noon for the corrections, only to find the shop locked. Looking through the window, I noticed an air mattress, pillows, and blankets inside the business. I'm not sure what the situation was, but it was certainly unexpected to see inside a tint shop during business hours. I called the manager, who said he would contact the person there to come help me.Someone eventually came out, looked at the issues, and told me they would fix them. I was then informed they were out of tint film and waiting for a delivery, but that the job should take around two hours. Once again, I arranged my day around what I was told.After two hours, I drove past and my car was still sitting in the front parking lot. My car's app showed no indication that it had been unlocked or worked on. I continued with my day until around 4 PM, when I decided to return and take my car if nothing had been done. Sure enough, the car was still untouched. The shop was locked again, and the air mattress, pillows, and blankets were still inside. I attempted to call the manager but received no answer.At that point, I noticed the key dropbox outside was unlocked and my keys were sitting inside. I retrieved my keys, took my car, and left. I have never heard anything from this business since.I paid for this service in full, received a subpar tint job that left a mess inside my nearly new car, wasted hours waiting on two separate visits, and was never offered a refund, partial compensation, or any other form of compensation for the inconvenience. Despite being promised that the issues would be corrected, the business failed to follow through.I understand that delays and mistakes can happen. What matters is how a business handles them. I was patient, gave them a second chance, and was willing to work with them, only to be left with the same problems and no communication whatsoever.I would not recommend this business to anyone. If you value your time, your vehicle, and getting the service you actually paid for, I would strongly suggest looking elsewhere.

2026-10-04T20:25:11.307Z

I just had one of my windows tinted and I was in and out. Very professional and courteous. Upon completion I offered him more than he was asking and he refused. Very honest business man. I will recommend him to my company dealership Executive General Manager.

2026-09-29T20:30:43.816Z

I had to go back and get them to fix my windshield strip and one side is still lower than the other side. They didn't clean the glass on the inside or outside after they got done with everything

2026-09-26T19:55:22.697Z

Zach and Gary did a great job on two of my vehicles. I will be there Monday to get another done. Thanks fellas.

2026-09-20T19:38:49.081Z

I held off on posting a review until I went back and gave them an opportunity to make things right. I purchased the ceramic tint for the two front windows on my 2026 Subaru. The passenger side window started to bubble, so I went back today.The person who helped me admitted that they left debris on the window and that caused the problem. To their credit, they replaced it with no questions asked. Unfortunately, the glue (or whatever they use) dripped and ran all over the upholstery. It literally ran down to the speakers.I’m pretty disappointed because I keep this vehicle immaculate inside and out.I expected better for $200.I tried to add the pictures, but for some reason, I can’t.

2026-09-14T22:21:21.077Z

Made appointment at 8 am for 9:15 am had truck tinted and heading back home by 10:45 windows look great

2026-09-14T16:51:18.852Z

2026-09-11T12:28:15.722Z

Black Optix Tint did an amazing job on my vehicle. The tint looks flawless, the customer service was professional, and the whole process was smooth from start to finish. You can immediately tell they care about quality and attention to detail. Highly recommend them if you want clean, professional tint work done right.

2026-09-07T14:45:00.062Z

Dried soap and water residue from install, however the back window tint had spots and they removed it and reapplied, now i have missing defrost lines, 🤦🏾‍♀️ notified owner of soap residue and he offered to have it cleaned. Haven't heard back from him concerning the back window lines.

2026-09-04T20:32:40.495Z

Easy in, easy out

2026-08-28T03:16:55.074Z

My friend introduced me to this amazing team! Gary & Zach were most definitely professional , pleasant and very helpful during this process of getting my new ride some nice tint. I am already referring family & friends to Black Optix Tint!!

2026-08-28T00:35:58.295Z

First and foremost, amazing customer service.The staff, Jay and Zach are the best. Really listen and try to work with you. If you’re looking for a place to get your car detailed and tinted this is the place to go. They have great pricing options as well. I will definitely be back with my other vehicles to get tinted here

2026-08-25T13:49:25.187Z

Shady and unethical work practiced since new ownership. Owner fails to return calls and pushes customers to other locations for corrective issues.Tint failure happens the same day if not the next. Would recommend another location.

2026-08-18T18:16:19.876Z

Fast and very professional. Thanks for the great work.

2026-08-16T15:18:52.193Z

Tint came out nice, good people work there and Zach is really helpful!

2026-08-15T22:47:15.079Z

I had a great experience with Zach and the team at Black Optix Tint Wilmington! They did an awesome job on my 2025 Ford F-150 Tremor. Zach was extremely knowledgeable about the different tint options and took the time to help me choose what would work best for my truck.Great customer service, quality work, and an overall excellent experience. I’m extremely happy with how the truck turned out and would definitely recommend Zach and Black Optix Tint to anyone looking for professional window tinting!

2026-08-15T16:50:23.921Z

Zach at Black Optix Tint did an amazing job! The quality of the tint is excellent, everything looks clean and professional, and you can tell he takes pride in his work. Zach was friendly, knowledgeable, and made the whole process easy. I’m extremely happy with how everything turned out and would definitely recommend Black Optix Tint to anyone looking for high-quality work. Great experience from start to finish!

2026-08-13T10:47:43.412Z

Very nice place & Very Nice Price !$👍Detailed and Professional and not trying to high ball u,Very affordable and Staff as well, definitely recommend Great job!

2026-08-08T18:45:31.749Z

Great job!

2026-08-08T18:20:28.307Z

2026-08-08T12:40:33.579Z

2026-08-07T23:50:02.707Z

He did a great job!!!!

2026-08-01T13:29:43.450Z

Very courteous and prompt. I went in on time and came out 15 minutes later. I was impressed with my car. Will refer friends and family.

2026-07-28T20:55:35.104Z

Worst tint place I ever used. Messed up the first time then said to bring it back so they could fix it. Got the truck back and it’s worst then the first time. Be careful, would not recommend them

2026-07-18T21:14:42.000Z

Black Optix Tint in Wilmington did a great job on my 86 Corvette. It is a challenging car to do tint on but they made it work. It has made a huge difference in the heat coming in the car. Zach was great to work with! Would recommend!

2026-07-18T01:12:02.639Z

Great job on my car. Courteous and quick.

2026-07-17T16:58:05.910Z

Great Work. Services and Pricing!I'll be back to this awesome chain of stores. Safe Travels!

2026-07-17T13:45:36.000Z

Great work and wonderful people. 2026 Ford Transit Passenger Van . The ceramic film helped with the suns radiation....now minimal. No worries here, recommend