Surepointe Lab
2026-08-10T12:56:55.260Z
I am extremely disappointed with the service I received from this clinic/laboratory. My mother and I had blood work done on July 27, and as of today, August 10, we still have not received our results.In my mother’s case, the situation is even more frustrating. She had an appointment on July 31, but we were told that her laboratory work was not complete because additional blood needed to be drawn. She had to return for another blood draw, yet we are still waiting for the results.This has caused unnecessary stress and has affected our medical appointments and follow-up care. Laboratory results are not something that should take this long without clear communication or an explanation.What is most frustrating is the lack of communication and the feeling that we have to keep calling and following up to get something that should have been handled properly from the beginning.This has been a very frustrating and unacceptable experience. I strongly recommend improving the communication, organization, and follow-up with patients. People trust medical facilities with their health, and this level of service is simply not acceptable.Very disappointed and definitely not the level of care or professionalism patients deserve.