Overall, customers praise the service for its professionalism, punctuality, and care in handling belongings, often describing their moves as smooth and efficient. Many highlight excellent communication and the willingness of staff to go above and beyond. However, there are some concerns about pricing issues and miscommunication during the moving process, leading to dissatisfaction in isolated cases.
1
Feb 13, 2025
Riverfront Moving & Storage deserves less than one star. At first, JR was friendly and responsive—clearly eager to secure our business—but that’s wher...
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Riverfront Moving & Storage deserves less than one star. At first, JR was friendly and responsive—clearly eager to secure our business—but that’s where the customer service and quality ended.JR grossly underestimated how long our move would take, and things only got worse from there. Three out of the four movers were incredibly rude, and their lack of professionalism was shocking. They left behind their personal garbage (empty tea and soda bottles) all over the building and by the elevators, both at the place we moved from and in our new building. They even broke items that were clearly marked with arrows pointing “up,” and completely ignored our box labels—dumping all boxes in one room despite many being clearly designated for the "kitchen", "office", etc. This careless handling created significant problems on our end.To add insult to injury, they left a huge pile of cardboard boxes in the trash area near the dumpster and abandoned many of our items still wrapped in tarps, plastic, and cardboard. Considering I tipped each mover an extra $70 (a total of $280), and fed them diner, you’d expect at least a modicum of respect and care. When I emailed JR—the guy who was responsive before we paid—to ask why his team left such a mess, I never received a reply.With so many better options out there, do yourself a favor and steer clear of Riverfront Moving & Storage.
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5
Jan 12, 2025
Corey and Craig did a great job. The move was more problematic than expected, but they got the piece to my house and installed. Thanks!
5
Jan 11, 2025
Arrived on time. Very professional. Went the xtra step to make sure nothing was damaged. Thank you Corey and Chris
5
Jan 09, 2025
JR was simply amazing with helping me with a very difficult move. There was nothing easy about the move and JR was able to help us with everything we ...
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JR was simply amazing with helping me with a very difficult move. There was nothing easy about the move and JR was able to help us with everything we needed. Cory and Chris worked so hard and handled my belongings with care. I’ve personally moved over 15 times in my 63 years and Riverfront was head and shoulders above the rest.
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5
Dec 30, 2024
Highly recommend, perfect service. JD is super friendly & personable. Extremely pet friendly. He goes above & beyond to deliver quality services. He’s...
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Highly recommend, perfect service. JD is super friendly & personable. Extremely pet friendly. He goes above & beyond to deliver quality services. He’s punctual, thorough & efficient. Thank you for helping me move into my first home - sending success energy your way!
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5
Dec 17, 2024
Great crew, moved quickly and according to plans. Most importantly, was able to accommodate my schedule. I ended up paying for 45 mins more than what ...
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Great crew, moved quickly and according to plans. Most importantly, was able to accommodate my schedule. I ended up paying for 45 mins more than what I was quoted, but that was fine because the move took a bit longer because of how narrow our driveway was.
Would 100% use again.
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5
Nov 24, 2024
Very professional, pleasant and punctual. Would recommend them to anyone.
5
Nov 08, 2024
Zack and Ray were absolutely AMAZING!! They were on time, professional, and courteous. My move was completed in a timely and strategic manner. They we...
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Zack and Ray were absolutely AMAZING!! They were on time, professional, and courteous. My move was completed in a timely and strategic manner. They went above and beyond their duties to make this move smooth for me and my family. I highly recommend RiverFront Moving Services. JR is a commendable owner who keeps his word. Thanks again for a great experience.
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