What our clients say about us
4.50
172 reviews
Write a review
AI Summary
Overall, customer reviews for the moving service reflect a mixed experience. Positively, many customers praised the professionalism, efficiency, and friendliness of the staff, highlighting seamless moves and careful handling of belongings. However, there are notable complaints regarding poor communication, unprofessional behavior from some movers, and instances of damaged items. While many recommend the service, a few customers advise caution based on their negative experiences.
5
They were on time, no problems. Will recommend.Thank you!
1
Riverfront Moving & Storage deserves less than one star. At first, JR was friendly and responsive—clearly eager to secure our business—but that’s wher... More
Riverfront Moving & Storage deserves less than one star. At first, JR was friendly and responsive—clearly eager to secure our business—but that’s where the customer service and quality ended.JR grossly underestimated how long our move would take, and things only got worse from there. Three out of the four movers were incredibly rude, and their lack of professionalism was shocking. They left behind their personal garbage (empty tea and soda bottles) all over the building and by the elevators, both at the place we moved from and in our new building. They even broke items that were clearly marked with arrows pointing “up,” and completely ignored our box labels—dumping all boxes in one room despite many being clearly designated for the "kitchen", "office", etc. This careless handling created significant problems on our end.To add insult to injury, they left a huge pile of cardboard boxes in the trash area near the dumpster and abandoned many of our items still wrapped in tarps, plastic, and cardboard. Considering I tipped each mover an extra $70 (a total of $280), and fed them diner, you’d expect at least a modicum of respect and care. When I emailed JR—the guy who was responsive before we paid—to ask why his team left such a mess, I never received a reply.With so many better options out there, do yourself a favor and steer clear of Riverfront Moving & Storage. Less
5
Corey and Craig did a great job. The move was more problematic than expected, but they got the piece to my house and installed. Thanks!
5
Arrived on time. Very professional. Went the xtra step to make sure nothing was damaged. Thank you Corey and Chris
5
JR was simply amazing with helping me with a very difficult move. There was nothing easy about the move and JR was able to help us with everything we ... More
JR was simply amazing with helping me with a very difficult move. There was nothing easy about the move and JR was able to help us with everything we needed. Cory and Chris worked so hard and handled my belongings with care. I’ve personally moved over 15 times in my 63 years and Riverfront was head and shoulders above the rest. Less
5
Highly recommend, perfect service. JD is super friendly & personable. Extremely pet friendly. He goes above & beyond to deliver quality services. He’s... More
Highly recommend, perfect service. JD is super friendly & personable. Extremely pet friendly. He goes above & beyond to deliver quality services. He’s punctual, thorough & efficient. Thank you for helping me move into my first home - sending success energy your way! Less
5
Great crew, moved quickly and according to plans. Most importantly, was able to accommodate my schedule. I ended up paying for 45 mins more than what ... More
Great crew, moved quickly and according to plans. Most importantly, was able to accommodate my schedule. I ended up paying for 45 mins more than what I was quoted, but that was fine because the move took a bit longer because of how narrow our driveway was. Would 100% use again. Less
5
Very professional, pleasant and punctual. Would recommend them to anyone.