Hockley Dental
2026-08-11T16:59:25.096Z
I’m extremely frustrated and disappointed with my experience with Hockley Dental, especially because my husband and daughter have both received good care here. They have been seen for routine appointments, and my husband even had a partial made through this office without these kinds of issues. Unfortunately, my experience has been completely different.I went in for my initial consultation without a problem. Since then, however, getting anyone to follow up with me has been incredibly difficult.On June 9, I called to schedule a cleaning and was told someone would call me back. No one ever did.On August 6, I contacted the office again and asked them to verify benefits with BOTH of my dental insurance plans because I need dental work done and I am currently in pain. I was told someone would call me back with an updated estimate once my benefits were verified. Again, no one called.I called on August 7 because I had not heard anything. I was told it would be handled this week and that someone would call me.Today, August 11, I called yet again. This time I was told that it could take up to 30 days for my insurance to respond and that someone would eventually call me back.At this point, my frustration isn't simply about waiting for insurance verification. It's the repeated pattern of being told that someone will call me back and then receiving no communication at all. Even my original June 9 request to schedule a routine cleaning never received a return call.I understand that insurance verification can take time, and I don't expect the office to control how quickly an insurance company responds. What I do expect is communication and follow-through when I'm repeatedly told that someone will contact me.It's especially disappointing because my husband and daughter have had positive experiences with Hockley Dental. I had hoped to receive the same level of care and attention, but so far my experience has been entirely different.