Summit Moving & Storage - Akron
2026-10-01T00:23:22.102Z
I recently used this moving company for my move from Cleveland to Staten Island, and overall, my experience was mixed.I want to first mention Brett, who helped me estimate the moving cost and answered all of my questions throughout the process. He was very patient, responsive, and helpful, and he made the process of getting a quote straightforward and stress free.I also want to give our movers Kris and Koy a lot of credit for their work on moving day. Kris and Koy worked very hard and took great care with our belongings. They were polite, friendly, meticulous, and careful when packing our furniture, and they did a great job protecting our home during the move.However, we have mixed feelings about the company's staff management. I specifically paid for 2 movers plus 1 packer. I was told the crew would start in the morning and finish around noon. Our plan was to leave Cleveland in the early afternoon to begin the drive to New York with our 14-month-old son. Unfortunately, the company only sent 2 people instead of the 3 people I had paid for, which made the packing process much slower than expected. We ultimately didn't finish and leave until around 6 PM, causing a major disruption to our travel plans.I am giving 5 stars for the workers and staff I encountered during my move. But I would only give 3 stars to the company's management. Even after booking the move 1 month ahead, we did not get the agreed amount of mover, which caused significant delay and affected our plans to travel with our young child.