Every single one of the people who work here are amazing! I get good vibes as soon as I walk in and the perk is that I genuinely do not mind who I see because they're all absolutely amazing! Friendly and really put you at ease!... More

Every single one of the people who work here are amazing! I get good vibes as soon as I walk in and the perk is that I genuinely do not mind who I see because they're all absolutely amazing! Friendly and really put you at ease! Less

I had my first appointment with Beth and she is absolutely amazing! Such a lovely, kind and friendly person. She really makes you feel comfortable and welcomed. Beth is very gentle and listens to what you want and is happy to do it. Her nail art is also incredible. Highly recommended her. Charisma Beauty is in general a really friendly and welcoming place. Highly recommend them ! Xx... More

I had my first appointment with Beth and she is absolutely amazing! Such a lovely, kind and friendly person. She really makes you feel comfortable and welcomed. Beth is very gentle and listens to what you want and is happy to do it. Her nail art is also incredible. Highly recommended her. Charisma Beauty is in general a really friendly and welcoming place. Highly recommend them ! Xx Less

Fantastic experience, they really made me feel relaxed and will definitely come back here in future. Katie and the whole team were lovely, thank you! :)... More

Fantastic experience, they really made me feel relaxed and will definitely come back here in future. Katie and the whole team were lovely, thank you! :) Less

Can’t recommend Charisma highly enough! It’s such a friendly warm place, and they always do an amazing job :-) x

Steph did a great lash lift and was really lovely. Highly recommend the salon!

Everyone who works there is so lovely and friendly. I had a massage a couple of times recently with Jess and she has made me feel 10,000 times better. I can’t recommend this place enough.... More

Everyone who works there is so lovely and friendly. I had a massage a couple of times recently with Jess and she has made me feel 10,000 times better. I can’t recommend this place enough. Less

Gel nails. I had a great experience and Beth was absolutely brilliant both in the nail painting (they still look perfect after a week) and in her whole manner and service. It was a real pleasure to come and in have a treatment. Lovely atmosphere and professional but super friendly too. With gratitude Charlie... More

Gel nails. I had a great experience and Beth was absolutely brilliant both in the nail painting (they still look perfect after a week) and in her whole manner and service. It was a real pleasure to come and in have a treatment. Lovely atmosphere and professional but super friendly too. With gratitude Charlie Less

I went to see Chloe for a consultation and facial treatment. She really listened to my complaints about my skin, not only addressing the areas but explaining to me why it was happening. She listened to my skin care routine and provided really helpful tips on how to adjust this to suit my skin type. I’m so happy with the results and I can’t wait to see her again. Since my facial and adjustment to ... More

I went to see Chloe for a consultation and facial treatment. She really listened to my complaints about my skin, not only addressing the areas but explaining to me why it was happening. She listened to my skin care routine and provided really helpful tips on how to adjust this to suit my skin type. I’m so happy with the results and I can’t wait to see her again. Since my facial and adjustment to my routine, my skin is more vibrant and more hydrated. I couldn’t believe the difference in one treatment. I most liked the care and comfort she offered during the treatment, which provided me with some much needed luxury me time. Thanks Chloe! Less

Lovely to be able to get my nails done, been going here for years . Excellent friendly service as always.

The ladies who work here are so friendly. I came for my first appointment last week, and Steph talked everything through and made me feel at ease. Look forward to returning.... More

The ladies who work here are so friendly. I came for my first appointment last week, and Steph talked everything through and made me feel at ease. Look forward to returning. Less

The whole experience at Charisma was great. Lovely staff, great facilities and Jess did a fantastic job with the various treatments. It was my first time there and I will definitely be returning.... More

The whole experience at Charisma was great. Lovely staff, great facilities and Jess did a fantastic job with the various treatments. It was my first time there and I will definitely be returning. Less

Great thank you!

Cannot rate or recommend the team at Charisma highly enough. From the first time I walked through the door I felt welcome, comfortable and valued. I would like to call out Leanne and Steph particularly as they have managed my treatments (perfectly I must add!) but the whole team are wonderful. Thank you ladies for your skills and for making me feel great!... More

Cannot rate or recommend the team at Charisma highly enough. From the first time I walked through the door I felt welcome, comfortable and valued. I would like to call out Leanne and Steph particularly as they have managed my treatments (perfectly I must add!) but the whole team are wonderful. Thank you ladies for your skills and for making me feel great! Less

I had a lovely gel nail session firstly,then booked for an

I was lucky enough to win one free laser session through a competition and the whole experience was fab! Steph did my consultation and laser session and was so kind and friendly and thorough in explaining the process. Everyone else I met in the salon was very friendly aswell. Overall amazing experience, I would highly recommend Charisma!... More

I was lucky enough to win one free laser session through a competition and the whole experience was fab! Steph did my consultation and laser session and was so kind and friendly and thorough in explaining the process. Everyone else I met in the salon was very friendly aswell. Overall amazing experience, I would highly recommend Charisma! Less

I recently had the pleasure of experiencing a massage with a Jess and what a wonderful addition she is to the team at Charisma. From the moment I walked in, I felt welcomed and at ease. She took the time to ask about my specific needs and areas of tension, making the session feel incredibly personalised. Throughout the massage, it was clear that she had a deep understanding of the body and its m... More

I recently had the pleasure of experiencing a massage with a Jess and what a wonderful addition she is to the team at Charisma. From the moment I walked in, I felt welcomed and at ease. She took the time to ask about my specific needs and areas of tension, making the session feel incredibly personalised. Throughout the massage, it was clear that she had a deep understanding of the body and its mechanics. Her technique was perfect and just the right pressure for me. I highly recommend Jess to anyone looking for a tailored massage experience. I can’t wait to return next month! Less

Amazing experience. I’m halfway through laser hair removal of my lip and the results are absolutely outstanding, there’s already a noticeable difference and hardly any re-growth. I am so impressed that today I’ve had a patch test on my bikini and legs ready for my next course of laser hair removal . I have also had nails and pedicures at Charisma and every single time I’m made to feel really welc... More

Amazing experience. I’m halfway through laser hair removal of my lip and the results are absolutely outstanding, there’s already a noticeable difference and hardly any re-growth. I am so impressed that today I’ve had a patch test on my bikini and legs ready for my next course of laser hair removal . I have also had nails and pedicures at Charisma and every single time I’m made to feel really welcome and every experience leaves me feeling extremely satisfied and wanting more. Massive shout out to my favourite therapist Katie who is not only always professional and caring in treatments but is always ready with her beautiful warm smile. Less

Hello Charisma Chloe was so welcoming , informative and had such a calm persona . I felt relaxed and so pleased with how my face felt after and during my facial . I shall definitely book in with you again for another treatment soon. Thank you... More

Hello Charisma Chloe was so welcoming , informative and had such a calm persona . I felt relaxed and so pleased with how my face felt after and during my facial . I shall definitely book in with you again for another treatment soon. Thank you Less

Brilliant experience. Probably the friendliest salon I’ve ever been to and my nails (hands and feet) are gorgeous. Steph, the therapist, was lovely but so was everyone else too - staff and clients.... More

Brilliant experience. Probably the friendliest salon I’ve ever been to and my nails (hands and feet) are gorgeous. Steph, the therapist, was lovely but so was everyone else too - staff and clients. Less

Had the most amazing reset massage with Jess.. I felt like I floated out of salon!! 🧘‍♀️ She asked what my needs were and blended a divine mix of oils to suit. 90 minutes of pure bliss 😇... More

Had the most amazing reset massage with Jess.. I felt like I floated out of salon!! 🧘‍♀️ She asked what my needs were and blended a divine mix of oils to suit. 90 minutes of pure bliss 😇 Less

Very lovely experience especially for my first time getting a wax ever! Leanne made me feel very comfortable and I knew I was in the best hands for the job as soon as she said hello. 10/10!... More

Very lovely experience especially for my first time getting a wax ever! Leanne made me feel very comfortable and I knew I was in the best hands for the job as soon as she said hello. 10/10! Less

Wht a lovely and friendly salon. I had a beauty treament by the lovely Leanne who was very proffesional but also warm and knowledgeable regarding her consultation and treatent. I will definitely book with this salon again. Thank you 😊 💕💕... More

Wht a lovely and friendly salon. I had a beauty treament by the lovely Leanne who was very proffesional but also warm and knowledgeable regarding her consultation and treatent. I will definitely book with this salon again. Thank you 😊 💕💕 Less

All the ladies were super friendly! I had Laurel perform my Radio Frequency Booster Facial and she was brilliant! She was so thorough and cautious pre-treatment regarding my history of rosacea. Then the treatment itself was wonderful and felt amazing during and afterwards. The difference in my skin was noticeable after just that first time! I came out and booked a course and I really cannot wait ... More

All the ladies were super friendly! I had Laurel perform my Radio Frequency Booster Facial and she was brilliant! She was so thorough and cautious pre-treatment regarding my history of rosacea. Then the treatment itself was wonderful and felt amazing during and afterwards. The difference in my skin was noticeable after just that first time! I came out and booked a course and I really cannot wait for my next treatment! Less

Had the best experience Katie looked after me so well. She was so kind caring I can’t wait to continue with my treatment. And meeting the rest of the team. Can’t recommend this salon enough there care and follow up is amazing.... More

Had the best experience Katie looked after me so well. She was so kind caring I can’t wait to continue with my treatment. And meeting the rest of the team. Can’t recommend this salon enough there care and follow up is amazing. Less

Me and my daughter had the best experience here with Steph! She was so kind and attentive. She made me and my daughter feel so comfortable and made our “girls time” so special! The nails were outstanding!! Can't wait to come back again and have another brilliant experience! Thanks again Steph x... More

Me and my daughter had the best experience here with Steph! She was so kind and attentive. She made me and my daughter feel so comfortable and made our “girls time” so special! The nails were outstanding!! Can't wait to come back again and have another brilliant experience! Thanks again Steph x Less

I have been coming to charisma on and off for about a year now. I have had waxing with Chloe and gel toes with a couple of the other therapists and today I had my first ever pedicure, with Steph. Every time I come I receive a warm welcome and all of the members of staff are always friendly, welcoming yet professional. It is so easy to feel relaxed here and every time I go away happy and wanting t... More

I have been coming to charisma on and off for about a year now. I have had waxing with Chloe and gel toes with a couple of the other therapists and today I had my first ever pedicure, with Steph. Every time I come I receive a warm welcome and all of the members of staff are always friendly, welcoming yet professional. It is so easy to feel relaxed here and every time I go away happy and wanting to book another service. I travel a fair way to come to this salon and will continue to do so🥰 Less

Very thorough and comfortable waxing experience. Leanne was very pleasant and made me feel at ease.

I’m undergoing a block session of the lipo firm and would love to say how welcoming the entire salon is. Leanne especially, she has made me feel completely calm and comfortable, and I always feel better after my appointments as not only do a get a lovely bottom we have a good old chat too. Before booking my initial appointment I checked that children were allowed to accompany the appointments as ... More

I’m undergoing a block session of the lipo firm and would love to say how welcoming the entire salon is. Leanne especially, she has made me feel completely calm and comfortable, and I always feel better after my appointments as not only do a get a lovely bottom we have a good old chat too. Before booking my initial appointment I checked that children were allowed to accompany the appointments as I don’t have free time and it was no trouble at all which makes everything so much easier. My son loves coming now and asks when we’re going to see the lady with the biscuits as Leanne has gone out of her way to make him feel comfortable and supply biscuit goodies. I am loving the results after 2 sessions and cannot wait to see the after once I have had all sessions. New found confidence! Even after one session I got compliments on my bottom 🥹 thank you!! Xx Less

Decided to treat myself at Charisma from walking in the front door to the end of my treatment was a lovely experience- Katie my therapist was friendly professional and gave full insight into what I was having done. Looking forward to my next treatment... More

Decided to treat myself at Charisma from walking in the front door to the end of my treatment was a lovely experience- Katie my therapist was friendly professional and gave full insight into what I was having done. Looking forward to my next treatment Less

I did have a good, painful experience 😊 i say this because it was my first time to get a wax. Chloe helped me relax and carry on with the treatment. She was so interactive, caring, gentle, and considerate. She checked on me throughout and asked if she could carry on, take a break, or stop the treatment. She also took her time and worked on small areas at a time, which worked perfectly for me😊. ... More

I did have a good, painful experience 😊 i say this because it was my first time to get a wax. Chloe helped me relax and carry on with the treatment. She was so interactive, caring, gentle, and considerate. She checked on me throughout and asked if she could carry on, take a break, or stop the treatment. She also took her time and worked on small areas at a time, which worked perfectly for me😊. Thank you Charlotte for having me at her Salon and being patient with me. I appreciate your amazing customer service from start to finish. You are such a friendly and vibrant person. The ambiance of the salon is amazing. Less

I've been having the laser hair removal treatment with Chloe and she's been brilliant with making me as comfortable as possible and making the process nice and simple. I am really happy with the results. After 6 treatments most of my hair has gone and the few hairs I have left are very fine. I would definitely recommend this treatment to those who want permanent hair removal!... More

I've been having the laser hair removal treatment with Chloe and she's been brilliant with making me as comfortable as possible and making the process nice and simple. I am really happy with the results. After 6 treatments most of my hair has gone and the few hairs I have left are very fine. I would definitely recommend this treatment to those who want permanent hair removal! Less

Had such a fabulous experience at the salon, looked after very well by Chloe doing my lash tint & lift and eyebrows tint looking great thank you 🤩 Steph also looked after me very well while doing my nails 💅 gel. Thank you ladies So wonderful finally finding a salon with such fantastic beauticians coming from London to live in a Norfolk village not an easy task to find the perfect salon. Very hi... More

Had such a fabulous experience at the salon, looked after very well by Chloe doing my lash tint & lift and eyebrows tint looking great thank you 🤩 Steph also looked after me very well while doing my nails 💅 gel. Thank you ladies So wonderful finally finding a salon with such fantastic beauticians coming from London to live in a Norfolk village not an easy task to find the perfect salon. Very highly recommended Less

Friendly and professional. Very happy with my lovely nails. Thank you.

I went to Charisma for tummy Lipofirm treatment to help get rid of my mum-tum after losing 23 pounds through dieting. Leanne was amazing! Really friendly, talked me through everything and constantly checking I was ok throughout. I'm so amazed and pleased with the results ! I was expecting some pain but it wasn't painful at all! It just felt like little electric shocks under my skin, Leanne was sh... More

I went to Charisma for tummy Lipofirm treatment to help get rid of my mum-tum after losing 23 pounds through dieting. Leanne was amazing! Really friendly, talked me through everything and constantly checking I was ok throughout. I'm so amazed and pleased with the results ! I was expecting some pain but it wasn't painful at all! It just felt like little electric shocks under my skin, Leanne was showing me how the muscles responded to the treatment so I could see it working myself! She was chatty throughout which was a great distraction and really kind and considerate whilst taking my photos and measurements, I would totally recommend the treatment to everyone and already have to my friend and husband and have booked myself further treatments for after my holiday! Thankyou so much, from a very happy customer! Less

A very pleasant experience. 5 stars. Recommend.

I’m always Someone who always forgets to leave reviews for places but this is by far the best salon I have been to to get my waxing done the atmosphere is lovely and all the staff are so kind and gentle and very friendly. I’ve been to many places before and I do not get the same experience as I have had here everytime the girls are so lovely ❤️... More

I’m always Someone who always forgets to leave reviews for places but this is by far the best salon I have been to to get my waxing done the atmosphere is lovely and all the staff are so kind and gentle and very friendly. I’ve been to many places before and I do not get the same experience as I have had here everytime the girls are so lovely ❤️ Less

loved this place. katie was amazing and made me feel so comfortable, i can’t wait to go back

Beth was super lovely and gave the absolute best pedicure!

Had a lovely couples pedicure and foot massage with the fantastic ladies here. Made to feel so welcome and really had a great chat and experience. Would recommend and I’ll be coming again. Thanks agajn... More

Had a lovely couples pedicure and foot massage with the fantastic ladies here. Made to feel so welcome and really had a great chat and experience. Would recommend and I’ll be coming again. Thanks agajn Less

Amazing experience! I went here with my mum and sister to have manicures and pedicures done. From the word go, the staff were so friendly and amazingly attentive! All the girls looked after us so well, and made such a memorable experience for us. Highly recommend. Thank you!!... More

Amazing experience! I went here with my mum and sister to have manicures and pedicures done. From the word go, the staff were so friendly and amazingly attentive! All the girls looked after us so well, and made such a memorable experience for us. Highly recommend. Thank you!! Less

So friendly and helpful and my gel nails were still perfect after 3 weeks! Will definitely come back!

Chloe was amazing she really made me feel safe cpmfortable and welcome during my appointment which takes a lot for me to feel that warm she answered all my questions aswell. It was a really friendly warm environment from the minute I set foot in the door. Thank you so much charisma and Chloe 🩷... More

Chloe was amazing she really made me feel safe cpmfortable and welcome during my appointment which takes a lot for me to feel that warm she answered all my questions aswell. It was a really friendly warm environment from the minute I set foot in the door. Thank you so much charisma and Chloe 🩷 Less

The course of facials which I’ve just had have made an amazing difference to my skin. The frown lines have gone and my skin feels gorgeous! Everyone at Charisma is so welcoming and friendly, they really make it a pampering experience - would highly recommend!... More

The course of facials which I’ve just had have made an amazing difference to my skin. The frown lines have gone and my skin feels gorgeous! Everyone at Charisma is so welcoming and friendly, they really make it a pampering experience - would highly recommend! Less

Had a lovely back massage from Laurel & looking forward to my next treatment Would definitely reccomend 👍

I have had a range of treatments at Charisma - I am a huge fan as staff are extremely professional, give superb treatments and always have a genuinely warm welcome. Treatments I have had include full body massage, reflexology, gel nails, pedicure … but I decided to try something new so booked a Radio Frequency facial with Katie. We started off discussing my skin type, plus what results I was ho... More

I have had a range of treatments at Charisma - I am a huge fan as staff are extremely professional, give superb treatments and always have a genuinely warm welcome. Treatments I have had include full body massage, reflexology, gel nails, pedicure … but I decided to try something new so booked a Radio Frequency facial with Katie. We started off discussing my skin type, plus what results I was hoping for, how Radio Frequency works and what to expect during the session. Katie answered my questions both before and after. The process wasn’t like anything I have previously experienced - a bit odd but pleasant. It was all very relaxing and I’m pretty sure I dozed off at some point. My skin looked unbelievably moisturised and healthy at the end of the treatment and even improved over the next couple of days - how good is that! I’m so glad I tried this treatment and can’t wait for my next appointment Less

I'm 29, with being overweight, having PCOS & 3 children, I've struggled with facial hair for years. I was getting sick of shaving my face almost every single day! - I came across Charisma & they had a great deal on for a laser hair removal course of 6 sessions. I'm currently on session 5 and I've noticed a massive reduction! I know there's a chance that it won't completely remove the hairs on a p... More

I'm 29, with being overweight, having PCOS & 3 children, I've struggled with facial hair for years. I was getting sick of shaving my face almost every single day! - I came across Charisma & they had a great deal on for a laser hair removal course of 6 sessions. I'm currently on session 5 and I've noticed a massive reduction! I know there's a chance that it won't completely remove the hairs on a permanent basis, but the difference is amazing. The hairs are lighter and finer, I'm also now only needing to shave more like once every 3-4 WEEKS instead of daily or every other day! Which I couldn't be more pleased with! The hairs aren't as noticeable anymore when they do grow back and I'm breaking out much less now too as I really struggled with that due to having to shave my face so often! I can't wait to see how much they improve after my finals sessions (then I'll just need the odd maintenance session in the future 😇) Less

The experience was amazing! You guys were very welcoming as soon as I came in the door. Definitely got the relaxing vibes from the start and I knew I was going to be looked after well. Laurel was amazing, she eased my worries as it was my first time getting waxed. I can confidently say that I have been converted and I will never look back haha. I won't ever go anywhere else for beauty treatments ... More

The experience was amazing! You guys were very welcoming as soon as I came in the door. Definitely got the relaxing vibes from the start and I knew I was going to be looked after well. Laurel was amazing, she eased my worries as it was my first time getting waxed. I can confidently say that I have been converted and I will never look back haha. I won't ever go anywhere else for beauty treatments now. Thank you so much for your hospitality :) Less

I had a Radio Frequency Facial with Chloe. It was fantastic, so relaxing and Chloe put me thoroughly at ease. My skin is glowing today. I will most definitely be back for that treatment on a regular basis. Amazing results xx... More

I had a Radio Frequency Facial with Chloe. It was fantastic, so relaxing and Chloe put me thoroughly at ease. My skin is glowing today. I will most definitely be back for that treatment on a regular basis. Amazing results xx Less

As the name Charisma suggests the salon has a definite charm that has definitely caught my attention. I went for a pedicure and my first gel nails and it was a fantastic relaxing experience. I was well looked after from the moment I stepped into the salon to the minute I left . All the staff were so friendly and efficient. Thank you Charisma 😊 looking forward to my next visit when I’m in Norwich... More

As the name Charisma suggests the salon has a definite charm that has definitely caught my attention. I went for a pedicure and my first gel nails and it was a fantastic relaxing experience. I was well looked after from the moment I stepped into the salon to the minute I left . All the staff were so friendly and efficient. Thank you Charisma 😊 looking forward to my next visit when I’m in Norwich. Less

It is always such a pleasure to have a treatment at Charisma. From a gel manicure to reflexology (and lots more too) you always leave feeling you really have had a treat. Whoever you see, they all do a great job and take fantastic care of you. Thank you.... More

It is always such a pleasure to have a treatment at Charisma. From a gel manicure to reflexology (and lots more too) you always leave feeling you really have had a treat. Whoever you see, they all do a great job and take fantastic care of you. Thank you. Less

Fantastic massage, Rose was brilliant. Well worth the 5 stars. See you again soon!

Chloe is always super friendly and welcoming. Nothing is ever too much trouble and I always look forward to coming to the salon

Really friendly and welcoming staff and took care over my treatments.

Friendly staff, with relaxed atmosphere ,but professional service.

Apart from being treated as part of the wonderful Charisma family I have yet to find a treatment I don’t like. I became a VIP and I feel this year has helped not only my health but the girls have helped my mental well-being. I simply would not go anywhere else now. Thankyou my Charisma family you are blooming marvellous 🤩... More

Apart from being treated as part of the wonderful Charisma family I have yet to find a treatment I don’t like. I became a VIP and I feel this year has helped not only my health but the girls have helped my mental well-being. I simply would not go anywhere else now. Thankyou my Charisma family you are blooming marvellous 🤩 Less

i have been coming to charisma for 5 years for my massages, it’s a really lovely place all the staff are so welcoming and friendly! defiantly recommend charisma... More

i have been coming to charisma for 5 years for my massages, it’s a really lovely place all the staff are so welcoming and friendly! defiantly recommend charisma Less

Always a pleasure to visit and have my nails done by Steph. I look forward to my me time and come away feeling relaxed and pampered

Everyone at Charism goes out of their way to make the clients feel special. Their beauty services are excellent. the atmosphere is great and I always feel wonderful when i am in there.... More

Everyone at Charism goes out of their way to make the clients feel special. Their beauty services are excellent. the atmosphere is great and I always feel wonderful when i am in there. Less

Lovely girls .Hoping for one of their lovely massages this week .

I love the place. They are always kind and friendly and, of course, very professional. I had all sort of treatments: manicure, pedicure, massage, facials... and all more than once because I really loved it there. Can't wait to find a gap in my agenda to be able to get a treatment again.... More

I love the place. They are always kind and friendly and, of course, very professional. I had all sort of treatments: manicure, pedicure, massage, facials... and all more than once because I really loved it there. Can't wait to find a gap in my agenda to be able to get a treatment again. Less

I Had a wonderful experience here. I don’t get to treat myself often so it was lovely to have an amazing massage by rose (one of the best I’ve had) and my nails done by Beth (who made me feel so comfortable). Everyone was so friendly and welcoming. Thanks so much, will definitely be back!... More

I Had a wonderful experience here. I don’t get to treat myself often so it was lovely to have an amazing massage by rose (one of the best I’ve had) and my nails done by Beth (who made me feel so comfortable). Everyone was so friendly and welcoming. Thanks so much, will definitely be back! Less

Great salon, lovely ladies who work there. Always greeted with a friendly welcome. Extremely professional. Highly recommend.

I love my treatments at Charissma. Every one of the girls is so friendly. I have never left the salon feeling disappointed having had any treatment. They are all amazing👍... More

I love my treatments at Charissma. Every one of the girls is so friendly. I have never left the salon feeling disappointed having had any treatment. They are all amazing👍 Less

I can’t recommend this salon enough. I’ve never been to another that is so welcoming. Other salons can be intimidating but these ladies are just like us! Make sure you book ahead or you will be disappointed if you expect to walk in and get an appointment. Love you Charisma 🥰... More

I can’t recommend this salon enough. I’ve never been to another that is so welcoming. Other salons can be intimidating but these ladies are just like us! Make sure you book ahead or you will be disappointed if you expect to walk in and get an appointment. Love you Charisma 🥰 Less

Had a luxury pedicure, my feet felt like new! Such a lovely salon, felt really welcome 😊 xxx

I’ve been coming to Charisma for a few years now! I wouldn’t go anywhere else for my nails, brows, facials or massages! I always come away feeling very relaxed and pampered! You turn up feeling very welcomed and there’s always someone to greet you with a smile. I’m now very lucky to be a VIP and as I’m currently pregnant, Katie has been so great with providing pregnancy massages! I would highly r... More

I’ve been coming to Charisma for a few years now! I wouldn’t go anywhere else for my nails, brows, facials or massages! I always come away feeling very relaxed and pampered! You turn up feeling very welcomed and there’s always someone to greet you with a smile. I’m now very lucky to be a VIP and as I’m currently pregnant, Katie has been so great with providing pregnancy massages! I would highly recommend! ☺️ Less

I have been to Charisma for a variety of treatments, every time I enter the salon I am greeted warmly and the girls always have a smile! I am always put at ease with a full explanation of what the treatment entails and my details are always checked and updated. I can leave all my stress and worries at the door and enjoy some ME time in this peaceful haven in the centre of Norwich. I would defini... More

I have been to Charisma for a variety of treatments, every time I enter the salon I am greeted warmly and the girls always have a smile! I am always put at ease with a full explanation of what the treatment entails and my details are always checked and updated. I can leave all my stress and worries at the door and enjoy some ME time in this peaceful haven in the centre of Norwich. I would definitely recommend this salon for all your treatments. Less

I am so excited after having Laser underarm, bikini line and half leg treatment. It was painless, quick and gave the most exceptional results👍🏻👍🏻. I feel like a new woman and look so much better in all areas. No regrowth and no rash or soreness. I can highly recommend this treatment for all your body…..the next will be facial hair for me and then I shall be smooth and confident. Than... More

I am so excited after having Laser underarm, bikini line and half leg treatment. It was painless, quick and gave the most exceptional results👍🏻👍🏻. I feel like a new woman and look so much better in all areas. No regrowth and no rash or soreness. I can highly recommend this treatment for all your body…..the next will be facial hair for me and then I shall be smooth and confident. Thankyou so much My Heaven on the Hill....always feel welcome and comfortable....all my treatments have been wonderful ....from Full body massage to Gel nails.....the girls are brilliant and highly recommend all the treatments and products.....I always come out feeling a million dollars Less

I had gel nails with Beth and was so pleased with them! All the ladies were super welcoming and Beth was very friendly and chatty. Would definitely recommend them as a fantastic beauty salon in the city centre!... More

I had gel nails with Beth and was so pleased with them! All the ladies were super welcoming and Beth was very friendly and chatty. Would definitely recommend them as a fantastic beauty salon in the city centre! Less

I had gel nails with Beth and was so pleased with them! All the ladies were super welcoming and Beth was very friendly and chatty. Would definitely recommend them as a fantastic beauty salon in the city centre!... More

I had gel nails with Beth and was so pleased with them! All the ladies were super welcoming and Beth was very friendly and chatty. Would definitely recommend them as a fantastic beauty salon in the city centre! Less

Very welcoming when you walk through the door and attentive. Staff are so friendly and help put you at ease.

A lovely salon. Very friendly and professional therapists. Reasonably priced treatments.

A manicure with Steph is very soothing and the results look and feel beautiful

I think I’ve had 3 laser hair removals on my underarms now and can already tell that majority of the hair has gone because I’m actually forgetting to shave there now. The treatment is so quick and simple that you’re in and out within minutes and Katie has been so lovely and very informative along the whole journey. Also, I’ve have zero side effects which is also a bonus. I’d highly recommend anyo... More

I think I’ve had 3 laser hair removals on my underarms now and can already tell that majority of the hair has gone because I’m actually forgetting to shave there now. The treatment is so quick and simple that you’re in and out within minutes and Katie has been so lovely and very informative along the whole journey. Also, I’ve have zero side effects which is also a bonus. I’d highly recommend anyone to try laser hair removal! Less

From my first to last laser treatment I have seen the most amazing laser hair removal results from Charisma. It is life changing and would highly recommend it to anyone thinking about it. Chloe is so professional and makes me feel very relaxed and comfortable at every appointment. I look forward to EVERY appointment whether it is laser hair removal, nails, lashes or brows. Charisma is the best sa... More

From my first to last laser treatment I have seen the most amazing laser hair removal results from Charisma. It is life changing and would highly recommend it to anyone thinking about it. Chloe is so professional and makes me feel very relaxed and comfortable at every appointment. I look forward to EVERY appointment whether it is laser hair removal, nails, lashes or brows. Charisma is the best salon ever and I cannot recommend it highly enough. Less

I had a lava shell massage here by Rose. I absolutely loved my time there, the atmosphere was so relaxing and I felt very comfortable. Afterwards, my skin felt so soft, and my muscles had never felt so relaxed before, not a single knot was left in my body. All my muscle tension melted away. I can't recommend it enough!... More

I had a lava shell massage here by Rose. I absolutely loved my time there, the atmosphere was so relaxing and I felt very comfortable. Afterwards, my skin felt so soft, and my muscles had never felt so relaxed before, not a single knot was left in my body. All my muscle tension melted away. I can't recommend it enough! Less

Charisma is the haven of relaxation! So pleased I found this place many years ago. All the staff are really friendly and make you feel relaxed and at ease during all treatments. I have had the pleasure of the healing hands of the lovely Rose relieving the knots and tension across my upper back and shoulders - its my go to treatment! I always leave feeling like a weight has been lifted and very re... More

Charisma is the haven of relaxation! So pleased I found this place many years ago. All the staff are really friendly and make you feel relaxed and at ease during all treatments. I have had the pleasure of the healing hands of the lovely Rose relieving the knots and tension across my upper back and shoulders - its my go to treatment! I always leave feeling like a weight has been lifted and very relaxed and a little sleepy! haha I recently tried the lava shell massage which is just next level relaxation and is like a huge warm hug for your body. Rose has a wealth of knowledge when it comes to healing the body and I feel she really goes above and beyond for her clients. I would highly recommend her to anybody! A big shout out to Katie for selecting the beautiful Piano playlist currently being played in the treatment rooms - listening to this helps me drift into paradise. I cannot forget the lovely Steph that did my course of facials and introduced me to the lovely Matis products to help me with my skincare routine - afterwards my skin was just glowing. You don't realise how much tension we hold in our faces until you have a facial massage. I cannot wait for my next massage! Thank you ladies xx Less

I've had a bunch of treatments from Charisma. And I always leave the clinic happy, satisfied and rejuvenated. The staff are amazing, they always make me feel welcome and attend to my needs. Thank you Charisma ❤️... More

I've had a bunch of treatments from Charisma. And I always leave the clinic happy, satisfied and rejuvenated. The staff are amazing, they always make me feel welcome and attend to my needs. Thank you Charisma ❤️ Less

Have had a course for underarm laser hair removal. What an amazing procedure. Nothing has grown back since my final session in December. Highly recommend this painless course with friendly, professional and knowledgeable staff.... More

Have had a course for underarm laser hair removal. What an amazing procedure. Nothing has grown back since my final session in December. Highly recommend this painless course with friendly, professional and knowledgeable staff. Less

Always have Chloe for my eyebrow wax & shape as she leaves them looking on point. She is a perfectionist & helps keep you smiling through the waxing. Laurel’s reflexology is so relaxing- warm cosy room, excellent therapist and she took time to explain her findings. Steph did my gel nails and we always have a lovely chat and I’m so pleased with my winter nail colour. A visit to Charisma feeds the ... More

Always have Chloe for my eyebrow wax & shape as she leaves them looking on point. She is a perfectionist & helps keep you smiling through the waxing. Laurel’s reflexology is so relaxing- warm cosy room, excellent therapist and she took time to explain her findings. Steph did my gel nails and we always have a lovely chat and I’m so pleased with my winter nail colour. A visit to Charisma feeds the soul as the whole team are so lovely x Less

I’ve had such amazing results from laser hair removal! I’m so glad I made the investment into myself. I have half legs, underarms and hollywood done and it hardly takes any time at all and is virtually pain free (it can be totally pain free if you choose!) I’ve had 4 sessions so far, each session 6 weeks apart, and I barely need to shave in between. It’s amazing! I saw results even after 1 sessio... More

I’ve had such amazing results from laser hair removal! I’m so glad I made the investment into myself. I have half legs, underarms and hollywood done and it hardly takes any time at all and is virtually pain free (it can be totally pain free if you choose!) I’ve had 4 sessions so far, each session 6 weeks apart, and I barely need to shave in between. It’s amazing! I saw results even after 1 session. I’m also so glad I chose Charisma. The ladies are so lovely and put you at ease straight away ❤️ Less

Had a course of six laser hair removal sessions with Katie for my bikini area. The overall results were amazing and noticeable after just one treatment. No more waxing appointments, no more ingrowing hair, will always be 'beach ready' - what's not to like!... More

Had a course of six laser hair removal sessions with Katie for my bikini area. The overall results were amazing and noticeable after just one treatment. No more waxing appointments, no more ingrowing hair, will always be 'beach ready' - what's not to like! Less

Hi Charlotte I recommend the hair laser removed I have done for couple of times and I see the results Chloe is the best and amazing person 😀I really recommend this treatment☺️☺️☺️... More

Hi Charlotte I recommend the hair laser removed I have done for couple of times and I see the results Chloe is the best and amazing person 😀I really recommend this treatment☺️☺️☺️ Less

I’m really impressed with how well my laser hair removal treatment has been going! I haven’t even finished my 6 sessions yet and I’ve already seen fab results. I was a bit apprehensive I wouldn’t see the results I wanted but so fair hair growth is a lot slower and the hair is so much finer. All the team at Charisma are lovely and always do fab job at making me feel super comfortable. 🥰🥰... More

I’m really impressed with how well my laser hair removal treatment has been going! I haven’t even finished my 6 sessions yet and I’ve already seen fab results. I was a bit apprehensive I wouldn’t see the results I wanted but so fair hair growth is a lot slower and the hair is so much finer. All the team at Charisma are lovely and always do fab job at making me feel super comfortable. 🥰🥰 Less

I had gel nails and an eyebrow wax & tint by Katie yesterday, she is my go to girl for my eyebrows and I cannot recommend her highly enough. She helped me pick the perfect colour for my nails & gave me plenty of aftercare tips to ensure that they last until the end and beyond of my holiday, thank you ❤️... More

I had gel nails and an eyebrow wax & tint by Katie yesterday, she is my go to girl for my eyebrows and I cannot recommend her highly enough. She helped me pick the perfect colour for my nails & gave me plenty of aftercare tips to ensure that they last until the end and beyond of my holiday, thank you ❤️ Less

WISH I HAD DONE IT SOONER ! Well what can I say about my laser treatment with Chloe , from the start Chloe explained everything to me , and I felt completely at ease with her .. I booked 6 sessions and today was number 3 and I would say my hair is nearly gone ! Amazing results clean professional approach , completely happy . And Chloe is just professional and lovely , should have done it sooner .... More

WISH I HAD DONE IT SOONER ! Well what can I say about my laser treatment with Chloe , from the start Chloe explained everything to me , and I felt completely at ease with her .. I booked 6 sessions and today was number 3 and I would say my hair is nearly gone ! Amazing results clean professional approach , completely happy . And Chloe is just professional and lovely , should have done it sooner . Less

Great salon and perfect service. Waxing by Leanne was amazing. Also salon is conveniently located in city centre with castle quarter car park 2 next to the salon! One thing I wish is that they also did eyelash extensions not just lift!... More

Great salon and perfect service. Waxing by Leanne was amazing. Also salon is conveniently located in city centre with castle quarter car park 2 next to the salon! One thing I wish is that they also did eyelash extensions not just lift! Less

I have had 3 massages with Katie and each time she has listened and understood where my problem areas are. She not only is great at massage but she completely works my problem areas and doesn't give up, no matter how much of a puzzle my knots are. She also gives me advice on how to ease my pain which shows me she genuinely cares. Will definitely book with Katie again.... More

I have had 3 massages with Katie and each time she has listened and understood where my problem areas are. She not only is great at massage but she completely works my problem areas and doesn't give up, no matter how much of a puzzle my knots are. She also gives me advice on how to ease my pain which shows me she genuinely cares. Will definitely book with Katie again. Less

Truly wonderful treatment experiences with Leanne, Steph and Katie. All staff friendly, caring and professional. Heartfelt thanks for authenticity when communicating, both on the phone and in person. In deep gratitude, Shelly C.😘... More

Truly wonderful treatment experiences with Leanne, Steph and Katie. All staff friendly, caring and professional. Heartfelt thanks for authenticity when communicating, both on the phone and in person. In deep gratitude, Shelly C.😘 Less

Just had my first intimate wax with Leanne, it was an incredible experience and she made me feel welcome and comfortable throughout. Will definitely be coming back again. Thank you!... More

Just had my first intimate wax with Leanne, it was an incredible experience and she made me feel welcome and comfortable throughout. Will definitely be coming back again. Thank you! Less

Booked pedicure with my partner, had a wonderful experience especially a foot massage part ☺️

Got the most stunning gel nails by Katie. Super friendly service. I have short nails and she did a very good job at cleaning the nails up before. An excellent selection of OPI colours and others as well. Will 100% be back. You definitely get what you pay for as the quality is brilliant.... More

Got the most stunning gel nails by Katie. Super friendly service. I have short nails and she did a very good job at cleaning the nails up before. An excellent selection of OPI colours and others as well. Will 100% be back. You definitely get what you pay for as the quality is brilliant. Less

A friend and I had our first intimate wax done by Katie today. The whole experience from start to finish was wonderful. Katie was so welcoming, friendly and professional. We have already booked our next one. Thank you so much Katie xx... More

A friend and I had our first intimate wax done by Katie today. The whole experience from start to finish was wonderful. Katie was so welcoming, friendly and professional. We have already booked our next one. Thank you so much Katie xx Less

I visited today for my first radio frequency facial as well as gel nails for my toes. The facial was incredible and has left my face looking and feeling amazing and my toes look so summery. I have been treating myself at Charisma since 2011 and it just gets better and better. Steph did my facial and explained everything and took everything I wanted on board. I had full confidence in her with this... More

I visited today for my first radio frequency facial as well as gel nails for my toes. The facial was incredible and has left my face looking and feeling amazing and my toes look so summery. I have been treating myself at Charisma since 2011 and it just gets better and better. Steph did my facial and explained everything and took everything I wanted on board. I had full confidence in her with this new facial and it was a great experience. Nothing was too much trouble for Leanne with my nails - she even added some extra sparkle at the end. I could not recommend Charisma more. Thank you ladies. Less

Went to this salon yesterday and was always put off because it looked a little to posh!! But what can I say I will definitely be going back they were the nicest people I think I had ever visited drinks were offered as soon as I walked in and just so polite so much advice given on other beauty made me feel so comfortable no matter what shape or size u are these lady's don't judge u .thank u you ha... More

Went to this salon yesterday and was always put off because it looked a little to posh!! But what can I say I will definitely be going back they were the nicest people I think I had ever visited drinks were offered as soon as I walked in and just so polite so much advice given on other beauty made me feel so comfortable no matter what shape or size u are these lady's don't judge u .thank u you have just gained a regular customer Less

I was fortunate to try out the new callus peel treatment a few weeks ago and it was amazing, I could not believe how much dead skin was removed and my feet felt so smooth afterwards. Thank you... More

I was fortunate to try out the new callus peel treatment a few weeks ago and it was amazing, I could not believe how much dead skin was removed and my feet felt so smooth afterwards. Thank you Less

I had the pleasure of the new foot treatment today. I know I neglect my feet, especially over the winter when they are safely wrapped up . The treatment was amazing, all that dry skin is gone and my feet feel super smooth. Thank you for such a lovely treat and for your patience Shawyer.... More

I had the pleasure of the new foot treatment today. I know I neglect my feet, especially over the winter when they are safely wrapped up . The treatment was amazing, all that dry skin is gone and my feet feel super smooth. Thank you for such a lovely treat and for your patience Shawyer. Less

The Footlogix callus peel is magical. I had immediate results which were even better the following day. Goodbye winter hard skin!

A wonderful Footlogix treatment today with Hannah. The most gentle but effective foot treatment I have ever had! The moisturising mousse left my feet feeling soft and smooth with visibly brighter skin. My feet were left feeling very fresh and not sticky at all. Highly recommend this treatment, especially for the holidays as your feet will feel so amazing afterwards! Thank you also to Katie for th... More

A wonderful Footlogix treatment today with Hannah. The most gentle but effective foot treatment I have ever had! The moisturising mousse left my feet feeling soft and smooth with visibly brighter skin. My feet were left feeling very fresh and not sticky at all. Highly recommend this treatment, especially for the holidays as your feet will feel so amazing afterwards! Thank you also to Katie for the cappuccino and caramel syrup! A treat to see you all as always x Less

First visit to this store with my sister in law and had a callous peel and gel polish, girls where great very welcoming and very friendly made you feel at ease. Like to mention Shawyan (hope spelled correctly) she was the lady that did my feet, and they look and feel amazing and will definitely be re-visiting, Thankyou so much.... More

First visit to this store with my sister in law and had a callous peel and gel polish, girls where great very welcoming and very friendly made you feel at ease. Like to mention Shawyan (hope spelled correctly) she was the lady that did my feet, and they look and feel amazing and will definitely be re-visiting, Thankyou so much. Less

What a great service, passionate and knowledge. Absolutely love my nails!

Had an incredible experience with Hannah. Fantastic massage and a facial. Plus she really took her time to work out how to maximise the facial based on my skin needs and recommend a routine/products to help improve problem areas. Really recommend.... More

Had an incredible experience with Hannah. Fantastic massage and a facial. Plus she really took her time to work out how to maximise the facial based on my skin needs and recommend a routine/products to help improve problem areas. Really recommend. Less

Had my first appointment today for a facial treatment with Chloe. She explained everything in detail and made me feel comfortable from the start. I loved the whole experience and came out feeling amazing! So pleased with results after 1 treatment I've already booked in for more!... More

Had my first appointment today for a facial treatment with Chloe. She explained everything in detail and made me feel comfortable from the start. I loved the whole experience and came out feeling amazing! So pleased with results after 1 treatment I've already booked in for more! Less

I have been going to Charisma for over a year, mainly for my nails with the fabulous Chloe! When I moved to Norwich it took me a while to find somewhere for my self care needs but from my first appointment at charisma the great atmosphere and team made me feel at home. I look forward to every appointment because I genuinely have a laugh with all the girls! On top of that their skill is amazing an... More

I have been going to Charisma for over a year, mainly for my nails with the fabulous Chloe! When I moved to Norwich it took me a while to find somewhere for my self care needs but from my first appointment at charisma the great atmosphere and team made me feel at home. I look forward to every appointment because I genuinely have a laugh with all the girls! On top of that their skill is amazing and they always have great deals on! Wouldn’t go anywhere else now, big love Charisma team xxx Less

Always get my nails done by Steph- the shape and design always lasts me weeks!

I had my nails done for the first time ever today, Steph was brilliant made me feel so comfortable with the whole experience. The rest of the team were very friendly and welcoming. Will definitely be recommending Charisma to my friends.... More

I had my nails done for the first time ever today, Steph was brilliant made me feel so comfortable with the whole experience. The rest of the team were very friendly and welcoming. Will definitely be recommending Charisma to my friends. Less

Never got back to Me

I cannot recommend Charisma enough! I am a middle aged lady and have found that most beauty salons I’ve tried make me feel old and uncomfortable. Not at Charisma - all the staff are like a little family, they are so welcoming and make you feel at home. Steph is the best nail technician ever, she is so talented! I won’t go anywhere else for my gel nails!... More

I cannot recommend Charisma enough! I am a middle aged lady and have found that most beauty salons I’ve tried make me feel old and uncomfortable. Not at Charisma - all the staff are like a little family, they are so welcoming and make you feel at home. Steph is the best nail technician ever, she is so talented! I won’t go anywhere else for my gel nails! Less

We were a bridal group of 4 all having manicures for the wedding the following day. The professional, friendly service was perfect and I was impressed with the attention given to each of us. The whole experience exceeded our expectations and can fully recommend this salon.... More

We were a bridal group of 4 all having manicures for the wedding the following day. The professional, friendly service was perfect and I was impressed with the attention given to each of us. The whole experience exceeded our expectations and can fully recommend this salon. Less

I spent 4 hours in charisma today with Annie and she was just incredible I can't recommend her enough, her massages are amazing and I will definitely be going back. 5 stars for you Annie thank you so much 💛 💗... More

I spent 4 hours in charisma today with Annie and she was just incredible I can't recommend her enough, her massages are amazing and I will definitely be going back. 5 stars for you Annie thank you so much 💛 💗 Less

Had an extraordinary pedicure snd foot massage. I've already booked for another in a few weeks. Do yourself a favour and visit the wonderful ladies at Charisma.... More

Had an extraordinary pedicure snd foot massage. I've already booked for another in a few weeks. Do yourself a favour and visit the wonderful ladies at Charisma. Less

The staff is really nice, the environment is good and clean. However I found the pedicure to be very expensive. It costs more than double the price you can find in other places in Norwich for the same service…... More

The staff is really nice, the environment is good and clean. However I found the pedicure to be very expensive. It costs more than double the price you can find in other places in Norwich for the same service… Less

Myself and a friend had a pedicure here yesterday, such a lovely ,bright and clean salon with the friendliest staff! They made sure we was well looked after and made the whole experience so lovely! Highly recommend this salon!! Thanks so much ❤️... More

Myself and a friend had a pedicure here yesterday, such a lovely ,bright and clean salon with the friendliest staff! They made sure we was well looked after and made the whole experience so lovely! Highly recommend this salon!! Thanks so much ❤️ Less

Lovely relaxing atmosphere and friendly staff

I would just like to say a massive thank you to Annie, who gave me an incredible back massage. You have done wonders (a lot more to go though), you applied just the right amount of pressure and have a beautiful natural feel and flow. Thank you. I may need to make the 2.5 hour journey to come back for more.... More

I would just like to say a massive thank you to Annie, who gave me an incredible back massage. You have done wonders (a lot more to go though), you applied just the right amount of pressure and have a beautiful natural feel and flow. Thank you. I may need to make the 2.5 hour journey to come back for more. Less

I booked in with Annie for an eyebrow wax and walked away very happy! She made me feel comfortable and took on board exactly what I asked for, resulting in a great service and being more than happy to rebook with her.... More

I booked in with Annie for an eyebrow wax and walked away very happy! She made me feel comfortable and took on board exactly what I asked for, resulting in a great service and being more than happy to rebook with her. Less

Great staff

I am so happy I found this place ! It’s the best so far ! Since I go in there they welcomed me and offered me a very nice coffee, I didn’t had to wait to long like I used to in another places ,the salon is clean and looks LUSH and Steph,is a lovely girl that helped me and explained everything ! I also recommend LifoFirm ultra ,I just had one session and already 5 cm minus on my tummy !... More

I am so happy I found this place ! It’s the best so far ! Since I go in there they welcomed me and offered me a very nice coffee, I didn’t had to wait to long like I used to in another places ,the salon is clean and looks LUSH and Steph,is a lovely girl that helped me and explained everything ! I also recommend LifoFirm ultra ,I just had one session and already 5 cm minus on my tummy ! Less

Professional and friendly service in which individual needs are never neglected. Wouldn't go anywhere else.

Just had some amazing treatments here from Laurel, full body scrub, massage and facial. I feel amazing! Very professional and had me feeling relaxed and comfortable. My first time, and I can't wait to return for another relaxation sesh. Thanks so much!... More

Just had some amazing treatments here from Laurel, full body scrub, massage and facial. I feel amazing! Very professional and had me feeling relaxed and comfortable. My first time, and I can't wait to return for another relaxation sesh. Thanks so much! Less

Fantastic!

Loved my gel nails and manicure with Steph. Feeling very festive !!

Great atmosphere, friendly helpful staff,great service. Will definitely be back x

Charisma is a haven of calm, professionalism and care. All the ladies I have dealt with have been fantastic and Leanne in particular does a sterling job. If you have never been to Charisma before you should definitely give them a visit. You will certainly come away feeling relaxed and refreshed. I have been going to Charisma since Charlotte first opened her doors. She has done a fantastic job gro... More

Charisma is a haven of calm, professionalism and care. All the ladies I have dealt with have been fantastic and Leanne in particular does a sterling job. If you have never been to Charisma before you should definitely give them a visit. You will certainly come away feeling relaxed and refreshed. I have been going to Charisma since Charlotte first opened her doors. She has done a fantastic job growing her business and working so hard to make it what it is today. She always strives to keep treatments up to date and her clients are her upmost priority. Well done Charlotte and your wonderful team x Less

Fantastic Experience! My son went to Charisma today, for a lymphatic drainage massage in the hopes to help increase his sense of taste and smell after recently recovering from covid. He was treated by the lovely Rose. Overall. He tells me that the care and attention to detail throughout the experience was just fantastic. He was asked if he required a drink beforehand and post treatment, was made ... More

Fantastic Experience! My son went to Charisma today, for a lymphatic drainage massage in the hopes to help increase his sense of taste and smell after recently recovering from covid. He was treated by the lovely Rose. Overall. He tells me that the care and attention to detail throughout the experience was just fantastic. He was asked if he required a drink beforehand and post treatment, was made to feel comfortable and was ultimately satisfied. He tells me that the treatment was "very relaxing" and has indeed helped his sinuses and his long covid symptoms. Overall, a happy bunny! Thank you Rose. Less

Couldn’t rate Charisma enough :) everyone was so lovely! I absolutely love my nails that I had done and will definitely return when I next have a girly shopping trip in Norwich 💕 thank you!! ☺️... More

Couldn’t rate Charisma enough :) everyone was so lovely! I absolutely love my nails that I had done and will definitely return when I next have a girly shopping trip in Norwich 💕 thank you!! ☺️ Less

Thank you Laurel for a lovely facial on Saturday. Love coming in for treatments, such a friendly and relaxed environment and always leave feeling wonderful!... More

Thank you Laurel for a lovely facial on Saturday. Love coming in for treatments, such a friendly and relaxed environment and always leave feeling wonderful! Less

Have been using this salon on and off for a while now, shame Caroline has now left as a enjoyed the back massage

I had a gel pedicure yesterday and had a lovely experience. All the girls make you feel welcome and a coffee and chat is always included. Salon is very modern and extremely clean and my appointments are always like a visit with friendsxxx... More

I had a gel pedicure yesterday and had a lovely experience. All the girls make you feel welcome and a coffee and chat is always included. Salon is very modern and extremely clean and my appointments are always like a visit with friendsxxx Less

I love Charisma! I've been coming here for a few years now and I'm so happy to have found this salon. Everyone is so welcoming and friendly and I always look forward to my next appointment. Whenever Charlotte is in the salon, she always says hello! Steph is amazing with nail art and I love how she is able to create designs for me! I love having a massage from Laurel, always so relaxing! I usually... More

I love Charisma! I've been coming here for a few years now and I'm so happy to have found this salon. Everyone is so welcoming and friendly and I always look forward to my next appointment. Whenever Charlotte is in the salon, she always says hello! Steph is amazing with nail art and I love how she is able to create designs for me! I love having a massage from Laurel, always so relaxing! I usually have a wax done with Leanne and it never is painful! Caroline is always so friendly and helpful when she is on the front desk. Everyone is just so lovely and I'm so happy to have found this salon. Less

Love this place. I've been visiting Charisma for nearly as long as it's been open and would highly recommend it. Steph is excellent at nail art and always up for the challenge of what to put on my nails next. I always feel welcome when entering the salon, it's like a home away from home.... More

Love this place. I've been visiting Charisma for nearly as long as it's been open and would highly recommend it. Steph is excellent at nail art and always up for the challenge of what to put on my nails next. I always feel welcome when entering the salon, it's like a home away from home. Less

I get fantastic reflexology and muscle distress and lava shell massages here from Rose. She's brilliant at what she does, she cares. I would highly recommend Charisma to everyone.... More

I get fantastic reflexology and muscle distress and lava shell massages here from Rose. She's brilliant at what she does, she cares. I would highly recommend Charisma to everyone. Less

I have been coming to Charisma for a few months now and have always had exceptional service. Very lovely, friendly and professional staff. Am loving my time spent here, feel so new & refreshed when I leave !... More

I have been coming to Charisma for a few months now and have always had exceptional service. Very lovely, friendly and professional staff. Am loving my time spent here, feel so new & refreshed when I leave ! Less

I was a regular customer when the salon first opened many years ago and since having a family I continue to go back to Charisma when I can for relaxing treatments, my favourite is a full body massage. I have always loved how Charlotte and her girls make you feel welcome, important and ensure you get the best from your 'me time'. The salon is clean, tidy and I would recommend a visit to anyone.... More

I was a regular customer when the salon first opened many years ago and since having a family I continue to go back to Charisma when I can for relaxing treatments, my favourite is a full body massage. I have always loved how Charlotte and her girls make you feel welcome, important and ensure you get the best from your 'me time'. The salon is clean, tidy and I would recommend a visit to anyone. Less

Charisma is my happy place and I have been a regular for over 3 years now. Ive been to many salons over the years but this one is by far the most enjoyable. As soon as you enter the salon you are greeted by the most amazing team (Charisma angels as I call them) you really feel so valued as a client and part of a huge extended family. There is always such a friendly and relaxing atmosphere The s... More

Charisma is my happy place and I have been a regular for over 3 years now. Ive been to many salons over the years but this one is by far the most enjoyable. As soon as you enter the salon you are greeted by the most amazing team (Charisma angels as I call them) you really feel so valued as a client and part of a huge extended family. There is always such a friendly and relaxing atmosphere The salon was refurbished over lock down and it looks sensational. Ive relaxed on the bespoke pedicure bench and had my feet pampered and the treatment rooms upstairs are tranquil and comfortable. I regularly have the back, neck and shoulder massage with the fabulous salon manager Laurel which is so relaxing and helps ease my tension from my office job and I always feel a million dollars after having my eyebrows done ! I am so pleased I have found Charisma, cant recommend highly enough, once you step through the salon door you wont want to leave! Less

Very friendly and welcoming, lots of relaxing treatments available. One of my favourites has to be the foot pedicure with leg massage. A real treat in a beautiful salon with professional friendly staff. All safety measures are taking place to make you feel safe as well.... More

Very friendly and welcoming, lots of relaxing treatments available. One of my favourites has to be the foot pedicure with leg massage. A real treat in a beautiful salon with professional friendly staff. All safety measures are taking place to make you feel safe as well. Less

Would absolutely recommend this salon! I have had facials and eye brow waxes here but my favourite treatment has to be the back massage! Rose and Caroline are both lovely and great at what they do. Around Xmas they also do an advent with special deals each day which are fantastic value for money.... More

Would absolutely recommend this salon! I have had facials and eye brow waxes here but my favourite treatment has to be the back massage! Rose and Caroline are both lovely and great at what they do. Around Xmas they also do an advent with special deals each day which are fantastic value for money. Less

I have been going to Charisma for many many years. The best beauty salon in Norwich by far. The staff and service are spot on.

Returned back to Charisma after working away for a while and I’m so glad to be back. Nobody makes my brows quite so perfect as Charisma! All staff are always very friendly and welcoming and Laurel always makes my brows look amazing! I definitely need to start treating myself to a few more treatments I think!... More

Returned back to Charisma after working away for a while and I’m so glad to be back. Nobody makes my brows quite so perfect as Charisma! All staff are always very friendly and welcoming and Laurel always makes my brows look amazing! I definitely need to start treating myself to a few more treatments I think! Less

What can I say, I just love going to Charisma!!❤ In fact I find myself there most weeks to be pampered. So far I have had a variety of massages, manicures, pedicures and a course of lipofirm treatment. Every year I purchase a VIP massage package. I keep renewing the package year after year as the massages are amazing, I love the team and the customer service is second to none. I cannot fault anyo... More

What can I say, I just love going to Charisma!!❤ In fact I find myself there most weeks to be pampered. So far I have had a variety of massages, manicures, pedicures and a course of lipofirm treatment. Every year I purchase a VIP massage package. I keep renewing the package year after year as the massages are amazing, I love the team and the customer service is second to none. I cannot fault anyone that works there, all of the therapists are so welcoming and always willing to help however they can. I cannot recommend the Charisma team enough. Less

Charisma is by far my favourite beauty salon in norwich, with such an amazing variety of treatments they have to offer its definitely hard to choose just one! The staff are so welcoming and friendly they really do make the whole treatment experience lovely, i enjoy visiting time and time again.... More

Charisma is by far my favourite beauty salon in norwich, with such an amazing variety of treatments they have to offer its definitely hard to choose just one! The staff are so welcoming and friendly they really do make the whole treatment experience lovely, i enjoy visiting time and time again. Less

Got a pedicure here, was absolutely lovely, luxurious and relaxing. The place is super clean, brand new and the set up for pedicures is just brilliant, with the client sitting a couple of steps higher than the staff member, very comfortable. The pedicure sets smell amazing and they have a nice variety of scents. The staff are so friendly and lovely, all wear a uniform and they offered me a drink ... More

Got a pedicure here, was absolutely lovely, luxurious and relaxing. The place is super clean, brand new and the set up for pedicures is just brilliant, with the client sitting a couple of steps higher than the staff member, very comfortable. The pedicure sets smell amazing and they have a nice variety of scents. The staff are so friendly and lovely, all wear a uniform and they offered me a drink multiple times. Will definitely go back. Less

Had a lovely head neck and shoulder massage Laurel did a amazing job getting a big knot out of my right shoulder which has been painful for a few months, girls so lovely and friendly definitely recommend b back very soon Thanks so much lovely ladies xx... More

Had a lovely head neck and shoulder massage Laurel did a amazing job getting a big knot out of my right shoulder which has been painful for a few months, girls so lovely and friendly definitely recommend b back very soon Thanks so much lovely ladies xx Less

Just left Charisma after being massaged by the lovely Rose. Feeling like a new man and will be going back again 10/10 recommend.

I had a wonderful Pedicure from Rose who was not only professional but had a really nice personality. As with most people lately, I have not been able to visit for quite awhile but loved the new look of the place and all the wonderful products. Bought the lavender eye masks as well. Can't wait to go back for another treatment!... More

I had a wonderful Pedicure from Rose who was not only professional but had a really nice personality. As with most people lately, I have not been able to visit for quite awhile but loved the new look of the place and all the wonderful products. Bought the lavender eye masks as well. Can't wait to go back for another treatment! Less

Had a lovely massage today. Felt totally pampered and relaxed. Thank you. The salon looks gorgeous and I can see that a lot of thought has been put into how it looks and works for their customers. Can’t wait for my next visit.... More

Had a lovely massage today. Felt totally pampered and relaxed. Thank you. The salon looks gorgeous and I can see that a lot of thought has been put into how it looks and works for their customers. Can’t wait for my next visit. Less

Fabulous makeover of the salon , great treatments as always with Charisma's lovely staff . Enjoyed my complimentary coffee from the machine , thankyou Charisma . My nails look perfect and I left feeling relaxed .... More

Fabulous makeover of the salon , great treatments as always with Charisma's lovely staff . Enjoyed my complimentary coffee from the machine , thankyou Charisma . My nails look perfect and I left feeling relaxed . Less

Lovely and relaxing, friendly staff and excellent service, glad to have my nails done again, feel human again 😍

Visited Charisma for the first time for an eyebrow wax recently. The whole experience was amazing! The staff were so friendly and welcoming when I arrived, the salon had just had a makeover and looked amazing. I couldn’t fault the service I received and I will be a returning customer and recommend them to anyone in Norwich or surrounding areas. Thank you Charisma for my post lockdown treatment th... More

Visited Charisma for the first time for an eyebrow wax recently. The whole experience was amazing! The staff were so friendly and welcoming when I arrived, the salon had just had a makeover and looked amazing. I couldn’t fault the service I received and I will be a returning customer and recommend them to anyone in Norwich or surrounding areas. Thank you Charisma for my post lockdown treatment that was long overdue, look forward to booking in the next one! Less

I always get my nails done with Steph and I have now had 2 massage treatments with Rose and I never come out disappointed. Always lovely and such a relaxing atmosphere. Great prices too!!... More

I always get my nails done with Steph and I have now had 2 massage treatments with Rose and I never come out disappointed. Always lovely and such a relaxing atmosphere. Great prices too!! Less

This place is amazing, so well looked after, all Covid procedures in place. Always a warm welcome and the staff are all so kind & caring and you always leave with a smile on your face. Charisma is one big happy family.... More

This place is amazing, so well looked after, all Covid procedures in place. Always a warm welcome and the staff are all so kind & caring and you always leave with a smile on your face. Charisma is one big happy family. Less

Had a lovely massage the other day I think the lady was called Rose . It was a lava massage very relaxing but was then disappointed when paying to be told I had to pay a extra £5 for the cleaning of the room which I know it is hard times for all of us but felt ripped off... More

Had a lovely massage the other day I think the lady was called Rose . It was a lava massage very relaxing but was then disappointed when paying to be told I had to pay a extra £5 for the cleaning of the room which I know it is hard times for all of us but felt ripped off Less

I had a much needed full body massage today from Laurel. Highly recommended and already booked in for my next, when I'm next off work. I'm so chilled right now. Thanks 😊... More

I had a much needed full body massage today from Laurel. Highly recommended and already booked in for my next, when I'm next off work. I'm so chilled right now. Thanks 😊 Less

I honestly wouldn't go anywhere else. I love the ladies here, the treatments are always high quality and the service is the mutts nuts 👌👌x

I've been visiting Charisma for nearly 3 years now and they have always been consistently brilliant at doing my gel nails every 3 weeks. The whole team are so so welcoming and lovely, having a chat and giggle whilst getting pampered is just the best and makes every trip so much fun. A special shout out to Hayley who goes above and beyond to make everyone feel their best and always does the mos... More

I've been visiting Charisma for nearly 3 years now and they have always been consistently brilliant at doing my gel nails every 3 weeks. The whole team are so so welcoming and lovely, having a chat and giggle whilst getting pampered is just the best and makes every trip so much fun. A special shout out to Hayley who goes above and beyond to make everyone feel their best and always does the most brilliant job with such care and eye for detail. I highly recommend Charisma, they are the no1 nail and beauty salon in the city in my opinion. lots of love x Less

Had a great massage with Rose, asked for a firm massage which it was, my shoulders and back feel so much better.

5* in every way! Amazing customer service, with very welcoming and polite staff. As well as leaving very happy with the treatment I received. I'd highly recommend this salon x... More

5* in every way! Amazing customer service, with very welcoming and polite staff. As well as leaving very happy with the treatment I received. I'd highly recommend this salon x Less

Love this place, Service excellent and all the girls are so lovely & caring. If you are feeling down when you arrive you always leave with a smile on your face.... More

Love this place, Service excellent and all the girls are so lovely & caring. If you are feeling down when you arrive you always leave with a smile on your face. Less

I had a fantastic 45min back, neck and shoulder massage with Laurel last Saturday, and my shoulders still feel amazing. This Saturday I'm booked in with Rose, having a muscle de-stress massage.... More

I had a fantastic 45min back, neck and shoulder massage with Laurel last Saturday, and my shoulders still feel amazing. This Saturday I'm booked in with Rose, having a muscle de-stress massage. Less

Amazing full body hot stone massage this afternoon with Leanne. Felt so relaxed afterwards ☺️ I will definitely be returning soon 🥰 Thank you Leanne ⭐️... More

Amazing full body hot stone massage this afternoon with Leanne. Felt so relaxed afterwards ☺️ I will definitely be returning soon 🥰 Thank you Leanne ⭐️ Less

Best experience for a massage! Professional friendly and kind staff ready to answer every question!!

Lovely place a gem right in the heart of norwich

5 Stars I have been going to Charisma for quite a few years now and have experienced many of the treatments they have to offer. The staff are all really friendly, always smiling and excellent beauticians. It’s like one big happy family. I can honestly say that it is the best beauty salon I have ever been to and would highly recommend it to all of my friends. 💕... More

5 Stars I have been going to Charisma for quite a few years now and have experienced many of the treatments they have to offer. The staff are all really friendly, always smiling and excellent beauticians. It’s like one big happy family. I can honestly say that it is the best beauty salon I have ever been to and would highly recommend it to all of my friends. 💕 Less

Had a lovely relaxing facial , Caroline is a really friendly lovely lady, my skin looks and feels amazing 🥰

Me and my mum went in today to use a voucher I had. The ladies were lovely and friendly and made us feel very welcome. Thank you for a lovely experience we will definitely be back. I can’t stop looking a mr my pretty nails xxx... More

Me and my mum went in today to use a voucher I had. The ladies were lovely and friendly and made us feel very welcome. Thank you for a lovely experience we will definitely be back. I can’t stop looking a mr my pretty nails xxx Less

Lovely relaxing and cheerful beauticians, staff so friendly and amazing pedicure and my partner had a massage which was so good. Highly recommend!!! 🥰... More

Lovely relaxing and cheerful beauticians, staff so friendly and amazing pedicure and my partner had a massage which was so good. Highly recommend!!! 🥰 Less

I needed to get my toe nails cut, but couldn't get an appointment with my chiropodist, as I hadn't booked far enough in advance. Someone suggested I try a beauty salon for a pedicure, they would likely cut my nails too. I was reluctant & anxious about going, but Charisma were great. They made me feel at ease & the Express Pedicure I had was wonderful, can’t recall the last time my feet were so ... More

I needed to get my toe nails cut, but couldn't get an appointment with my chiropodist, as I hadn't booked far enough in advance. Someone suggested I try a beauty salon for a pedicure, they would likely cut my nails too. I was reluctant & anxious about going, but Charisma were great. They made me feel at ease & the Express Pedicure I had was wonderful, can’t recall the last time my feet were so pampered. I received 20% off for a first booking, having registered on the website and this was helpful. I am so impressed with the salon that I have already booked a different treatment, the staff & customer service is great and that is really important. I think this may be the start of great new relationship! Less

Very friendly

great place to have your nails done. very friendly people.

Extremely friendly accommodating staff. Would highly recommend.

Thank you so much to Leann & Suzie (I hope I got your names right?!). These two amazing ladies took me in last minute when a nearby salon ruined my natural nails with the worst experience I’ve had in Norwich, with only 4 hours before I was meant to be at my sister’s wedding venue. I absolutely love my nails and the team went above and beyond to help me! 💜💜... More

Thank you so much to Leann & Suzie (I hope I got your names right?!). These two amazing ladies took me in last minute when a nearby salon ruined my natural nails with the worst experience I’ve had in Norwich, with only 4 hours before I was meant to be at my sister’s wedding venue. I absolutely love my nails and the team went above and beyond to help me! 💜💜 Less

I took my Nanny here today to get her nails done as part of a day out to celebrate her 80th birthday. I cannot recommend the salon and the staff highly enough. Everyone was so friendly and the ladies who did our nails did a fantastic job. My Nanny had a manicure and polish and her nails looked fantastic. I had gel nails done which I was nervous about after a bad experience using a gel nail kit at... More

I took my Nanny here today to get her nails done as part of a day out to celebrate her 80th birthday. I cannot recommend the salon and the staff highly enough. Everyone was so friendly and the ladies who did our nails did a fantastic job. My Nanny had a manicure and polish and her nails looked fantastic. I had gel nails done which I was nervous about after a bad experience using a gel nail kit at home, but my lady (Rose I think) kept checking on my nails the whole time to check all was OK. It was a very hot day but they had fans on and gave us glasses of ice cold water. My nanny's thumb nail smudged ever so slightly when we went out for lunch but the salon were so good that they very kindly added another coat to her nail to cover it up. I'm already looking forward to going back and getting my nails done again. Thank you for making my nanny's day special! Less

Never a disappointment visiting Charisma!

Lovely staff! Made me feel really at ease having my first gel nails!!

Lovely place to get a pamper with lovely staff too

Amazing amazing amazing! Suzy was so lovely and saved my nails. I went to a Chinese shop and they did such a bad job I was left upset after they wouldn't correct them. Then Suzy saved the day .She was so sensitive and lovely. She made me feel loads better and made my nails look so much better than the previous shop had done. Very professional and lovely kind atmosphere. Thankyou so much X now I k... More

Amazing amazing amazing! Suzy was so lovely and saved my nails. I went to a Chinese shop and they did such a bad job I was left upset after they wouldn't correct them. Then Suzy saved the day .She was so sensitive and lovely. She made me feel loads better and made my nails look so much better than the previous shop had done. Very professional and lovely kind atmosphere. Thankyou so much X now I know where to come! Less

Just had a great treatment with Kelly, back massage destress. Thoroughly recommended!

My mum had a full body massage today with a facial and she loved it! This salon is lovely and so welcoming from the moment you get to the front door.

great staff, very warm, welcoming and chatty. Did an amazing job with my nails and even accommodated my 3 year old who just wanted to play! would definately recommend.... More

great staff, very warm, welcoming and chatty. Did an amazing job with my nails and even accommodated my 3 year old who just wanted to play! would definately recommend. Less

I had a back massage with laurel last week! It was the best massage I have ever had, such a lovely friendly girl makes you feel really welcome! 100% would recommend laurel to all my friends & family. Can’t wait to see you again next month!xx... More

I had a back massage with laurel last week! It was the best massage I have ever had, such a lovely friendly girl makes you feel really welcome! 100% would recommend laurel to all my friends & family. Can’t wait to see you again next month!xx Less

Had a fantastic neck ,back and shoulder massage, was amazing and i feel great

Friendly, excellent customer service with great staff

I had a cosy toes pamper with Gel nails, lots of colours to choose from and excellent quality of service. The cosy toes was very relaxing and had a delicious hot chocolate with cream and marshmallows and a very yummy biscuit. A lovely treat for anyone in a welcoming and relaxing environment.... More

I had a cosy toes pamper with Gel nails, lots of colours to choose from and excellent quality of service. The cosy toes was very relaxing and had a delicious hot chocolate with cream and marshmallows and a very yummy biscuit. A lovely treat for anyone in a welcoming and relaxing environment. Less

I just had my first ever gels and Steph and the girls were amazing! Will definitely be going back!

was lucky enough to experience the 'all is calm, all is bright treatment with the lovely Laurel. I cannot recommend this treatment enough! the products used are gorgeous. I felt so relaxed and my skin felt soft, fresh and just amazing. All the staff here are always so friendly and welcoming and make you feel like part of the 'family'... More

was lucky enough to experience the 'all is calm, all is bright treatment with the lovely Laurel. I cannot recommend this treatment enough! the products used are gorgeous. I felt so relaxed and my skin felt soft, fresh and just amazing. All the staff here are always so friendly and welcoming and make you feel like part of the 'family' Less

GREAT service today and the atmosphere in the salon is so friendly :). Thanks ladies

Went in for a manicure. Warm welcome, nice friendly atmosphere, enjoyed listening to the radio. The therapist was attentive and the hand massage so relaxing. Left with lovely nails and feeling rejuvenated.... More

Went in for a manicure. Warm welcome, nice friendly atmosphere, enjoyed listening to the radio. The therapist was attentive and the hand massage so relaxing. Left with lovely nails and feeling rejuvenated. Less

I came for a manicure this morning, with Steph & i had the most amazing experience such a warm welcome & friendly atmosphere all staff were amazing & even the clients were lush! I shall certainly be back, i would highly recommend charisma to anyone wanting flawless nails, fun & super service Thankyou all!... More

I came for a manicure this morning, with Steph & i had the most amazing experience such a warm welcome & friendly atmosphere all staff were amazing & even the clients were lush! I shall certainly be back, i would highly recommend charisma to anyone wanting flawless nails, fun & super service Thankyou all! Less

Absolutely lovely shop - very friendly team and my nails and hands couldn’t feel better - would defiantly go back!!

Went for my first visit today for a gel manicure with Leanne. Absolutely love the finish and attention to detail. A very warm and friendly environment and I look forward to my next visit. Thank you!... More

Went for my first visit today for a gel manicure with Leanne. Absolutely love the finish and attention to detail. A very warm and friendly environment and I look forward to my next visit. Thank you! Less

i had the Lava Shell Massage and is highly recommended, the heat is more intense and stays longer and using the edge of the shell adds extra well being...fabulous... More

i had the Lava Shell Massage and is highly recommended, the heat is more intense and stays longer and using the edge of the shell adds extra well being...fabulous Less

had my nails infilled and gel polished by the lovely lottie.Who's leaving today.have booked my next appointment as they are very popular.give them 5 stars.... More

had my nails infilled and gel polished by the lovely lottie.Who's leaving today.have booked my next appointment as they are very popular.give them 5 stars. Less

I have been going here pretty much since they opened for back & neck massage. The staff are 1st class, well trained ladies who know their stuff. For the lady in your life this is a one stop shop for everything beautiful and treated my wife for her birthday this year to some of the wonderful treatments. Girls I would recommend you to anyone who needs either massage or beauty treatment. Look forwar... More

I have been going here pretty much since they opened for back & neck massage. The staff are 1st class, well trained ladies who know their stuff. For the lady in your life this is a one stop shop for everything beautiful and treated my wife for her birthday this year to some of the wonderful treatments. Girls I would recommend you to anyone who needs either massage or beauty treatment. Look forward to coming in next week for my next appointment Less

I have been having gel nails at Charisma for nearly five years. I know my nails are in perfect condition and I know Charlotte makes sure her products are the best available and the choice of colours are amazing. The Charisma family are a lovely set of friendly happy girls and I have watched several of them leave and have babies only to return after maternity leave to look after their clients agai... More

I have been having gel nails at Charisma for nearly five years. I know my nails are in perfect condition and I know Charlotte makes sure her products are the best available and the choice of colours are amazing. The Charisma family are a lovely set of friendly happy girls and I have watched several of them leave and have babies only to return after maternity leave to look after their clients again. There is a lovely warm welcome when you open the door and I would never go anywhere else. Less

Treated myself to the callus peel which was amazing! Left with silky smooth feet. Lovely salon with friendly and welcoming staff. Highly recommended!

Fantastic staff, very professional and always polite and friendly. Would highly recommend if you fancy a pamper!

Fantastic staff, wonderful location and amazing variety of personal treatments and all at very reasonable prices. What more could you want?

Great service, I got gel nails and they are perfect. All the staff were very friendly and the salon is nice and comfortable. I've already booked again!... More

Great service, I got gel nails and they are perfect. All the staff were very friendly and the salon is nice and comfortable. I've already booked again! Less

‘CHARISMA’ Where do I start? I was introduced to charisma about four years ago off the top of my head ... I went with a friend as she had won vouchers.... when we arrived we were welcomed by all staff I was like wow this is a cool place, my massage was great we were looked after for our whole visit and I was like hey I’m coming back !! From that day to this I have continued with my massages with ... More

‘CHARISMA’ Where do I start? I was introduced to charisma about four years ago off the top of my head ... I went with a friend as she had won vouchers.... when we arrived we were welcomed by all staff I was like wow this is a cool place, my massage was great we were looked after for our whole visit and I was like hey I’m coming back !! From that day to this I have continued with my massages with the new Mrs Kelly HUGHES formerly Kelly Harrowing .... Kelly is amazing at what she does she knows me, she gave time to get to know me, now I think that’s amazing as I have never felt that it was just a massage it was more than that Kelly cares to know how I am feeling, how my days been and to find somewhere like this is just WOW. I have had various treatments within the salon and I cannot say a negative about any .... Charlotte is always looking for changes and challenges to continually better Charisma offering amazing deals ....especially At Christmas.... Charlotte built Charisma and continues to build ..... I cant rate this salon enough..... 5 ⭐️⭐️⭐️⭐️⭐️ All the way .... Less

Friendly, professional and relaxing beauty salon in the heart of Norwich. Would recommend x

Friendly, professional service will be returning and definitely recommend

Firstly, I'd like to say, the minute I walked into Charisma I felt immediately at home. The atmosphere was clam, relaxed and every welcoming. I was greeted with a warm smile and a very pleasant attendance. The staff chatted to all the clients in the salon and never made anyone feel left out. They offered a cool drink and where very efficient and prompt. Secondly, when it was my turn to have my na... More

Firstly, I'd like to say, the minute I walked into Charisma I felt immediately at home. The atmosphere was clam, relaxed and every welcoming. I was greeted with a warm smile and a very pleasant attendance. The staff chatted to all the clients in the salon and never made anyone feel left out. They offered a cool drink and where very efficient and prompt. Secondly, when it was my turn to have my nails done, everything was explained to me, and how they would remove one set and apply the gel. She helped me to choose the perfect colour which suited me to perfection. She was gentle and very friendly. I truly enjoyed my visit and I'd definitely will be going back there from now on. As I feel I've found a perfect home in my beauty walk. As this is my first time I've ever started looking after myself. So thank you to all the w/o fearful ladies at the Norwich branch. And look forward to my future walk with you. Susan Keeley Less

I've been visiting Charlotte and her team for over 5 yrs now and would highly recommended Charisma. The girls are always friendly and give you a warm welcome. There are many treatments on offer at a good value. Great job girls !... More

I've been visiting Charlotte and her team for over 5 yrs now and would highly recommended Charisma. The girls are always friendly and give you a warm welcome. There are many treatments on offer at a good value. Great job girls ! Less

I have now used Charisma Beauty & Nails for quite some time and go for a massage every so often. It is so relaxing and I'm made to feel really welcome by whoever is on reception, with an offer of a warm or cold drink. That's the way to keep clients, in my view. Love it.... More

I have now used Charisma Beauty & Nails for quite some time and go for a massage every so often. It is so relaxing and I'm made to feel really welcome by whoever is on reception, with an offer of a warm or cold drink. That's the way to keep clients, in my view. Love it. Less

Lovely and professional ladies who were so friendly and I love my gel nails every time :) also a bonus with the location and view of the Norwich Castle! Would 100% recommend.... More

Lovely and professional ladies who were so friendly and I love my gel nails every time :) also a bonus with the location and view of the Norwich Castle! Would 100% recommend. Less

Fantastic people, great service, good laugh and conversation can be had and they make you feel right at home, never felt so comfortable in a beauty salon, felt like I was getting my nails done in my lounge, highly recommend.... More

Fantastic people, great service, good laugh and conversation can be had and they make you feel right at home, never felt so comfortable in a beauty salon, felt like I was getting my nails done in my lounge, highly recommend. Less

I had my first appointment at charisma nails earlier this summer to get my nails done and had an amazing experience! The staff was super friendly and my nails looked great! Can't wait to go back ☺... More

I had my first appointment at charisma nails earlier this summer to get my nails done and had an amazing experience! The staff was super friendly and my nails looked great! Can't wait to go back ☺ Less

Charisma is right name for these lovely ladies. Beautiful inside and out. Has always done a good job. My daughter has a condition with her hands but these ladies have never made it an issue of which it has helped my daughter with her confidence. With a young lady it means alot to be made to feel good about yourself. To be fair only had feet and nails done but they offer alot more. But ladies are ... More

Charisma is right name for these lovely ladies. Beautiful inside and out. Has always done a good job. My daughter has a condition with her hands but these ladies have never made it an issue of which it has helped my daughter with her confidence. With a young lady it means alot to be made to feel good about yourself. To be fair only had feet and nails done but they offer alot more. But ladies are superb Less

Charisma is the best salon I have ever been too. I've been going here for about 18 months and I feel like I'm just going to have a chat with friends. They are all so welcoming and lovely and the service is always 10/10 there is nothing too big or small for them to do. It is run beautifully and every single member of staff is amazing. I love going here and enjoy my time greatly. I don't intend on ... More

Charisma is the best salon I have ever been too. I've been going here for about 18 months and I feel like I'm just going to have a chat with friends. They are all so welcoming and lovely and the service is always 10/10 there is nothing too big or small for them to do. It is run beautifully and every single member of staff is amazing. I love going here and enjoy my time greatly. I don't intend on ever leaving them! Less

Had my nails done here a couple of times. Fab service and great staff x

I have been going to Charisma for several years now and all the therapist are friendly and helpful, I'm made to feel welcomed and have always received an excellent service.... More

I have been going to Charisma for several years now and all the therapist are friendly and helpful, I'm made to feel welcomed and have always received an excellent service. Less

Over the years I've used vouchers and deals to visit a number of Norwich Salons - Charisma is by far my favourite. I only visit Charisma now as I feel so comfortable there and I know I will receive a warm welcome from the team and fantastic service. I see Kellie for massage and Steph for nails, but I can confidently say all of the Charisma team are just lovely - from watching them look after and ... More

Over the years I've used vouchers and deals to visit a number of Norwich Salons - Charisma is by far my favourite. I only visit Charisma now as I feel so comfortable there and I know I will receive a warm welcome from the team and fantastic service. I see Kellie for massage and Steph for nails, but I can confidently say all of the Charisma team are just lovely - from watching them look after and communicate with their clients. Charisma also regularly have special offers on - which are great opportunities to try new treatments! Less

Absolutely love visiting the salon! The girls here always make you feel very welcome. The only Salon I will use 😃

Such a welcoming and organised salon, very professional and always accommodating. The staff here cannot help you enough and offer some great advise! 100% recommend this place to anyone wanting any beauty treatments... More

Such a welcoming and organised salon, very professional and always accommodating. The staff here cannot help you enough and offer some great advise! 100% recommend this place to anyone wanting any beauty treatments Less

Incredible treatments provided by the most welcoming, friendly and skilled ladies. In all my years of receiving treatments from Charisma, never once have I felt unwelcome or unsatisfied. I’m not sure any other beauty salon can compare! ❤️ Highly recommended!... More

Incredible treatments provided by the most welcoming, friendly and skilled ladies. In all my years of receiving treatments from Charisma, never once have I felt unwelcome or unsatisfied. I’m not sure any other beauty salon can compare! ❤️ Highly recommended! Less

Always a great experience seeing Kellie at Charisma. Love having a relaxing massage and looking forward to trying reflexology.

Always a welcoming atmosphere as soon as you step foot through the door. All the girls are so lovely and take good care of you through out your treatments. The best salon in the city centre!!... More

Always a welcoming atmosphere as soon as you step foot through the door. All the girls are so lovely and take good care of you through out your treatments. The best salon in the city centre!! Less

Love coming to Charisma to pamper myself. The girls are always so friendly and polite!

The friendliest salon in Norwich

Absolutely love going to charisma! All the staff are super friendly & I always come away happy. Highly recommend 😃

I have been going to Charisma for years now and would never go anywhere else! The salon has a lovely relaxed and friendly atmosphere and I am always made to feel welcome every time I go in. All the staff seem genuinely happy to work there which, as a customer, is evident and just adds to my experience. I can't recommend this place highly enough!... More

I have been going to Charisma for years now and would never go anywhere else! The salon has a lovely relaxed and friendly atmosphere and I am always made to feel welcome every time I go in. All the staff seem genuinely happy to work there which, as a customer, is evident and just adds to my experience. I can't recommend this place highly enough! Less

I have had 3 different treatments at Charisma and each one has been amazing! The ladies are so lovely and professional and it’s definitely a place to visit if you want to be surrounded by happy positive people who do their best to make their clients feel fabulous!... More

I have had 3 different treatments at Charisma and each one has been amazing! The ladies are so lovely and professional and it’s definitely a place to visit if you want to be surrounded by happy positive people who do their best to make their clients feel fabulous! Less

Love my monthly visits to Charisma where Laurel always does a fantastic job and makes me feel so relaxed. Lovely atmosphere inside Charisma which makes a nice change when in a salon. Highly recommend :)... More

Love my monthly visits to Charisma where Laurel always does a fantastic job and makes me feel so relaxed. Lovely atmosphere inside Charisma which makes a nice change when in a salon. Highly recommend :) Less

I came in just before I went on holiday and had my legs waxed by laurel,I felt so comfortable while having them done! Lovely girl close friend of mine. 100% would recommend! Legs lasted up to 5 weeks... More

I came in just before I went on holiday and had my legs waxed by laurel,I felt so comfortable while having them done! Lovely girl close friend of mine. 100% would recommend! Legs lasted up to 5 weeks Less

I went to have my ebrows done by laurel and didn't have to wait long as got there early and she done a very good job.

I’ve been getting my nails done at Charisma for the past 5 years and I’m always really pleased with the results. The staff are always very welcoming and friendly too!... More

I’ve been getting my nails done at Charisma for the past 5 years and I’m always really pleased with the results. The staff are always very welcoming and friendly too! Less

Reflexology with Kellie is the most relaxing thing ever! I was dubious about of benefits, but it really eased the tension in my shoulder too. Also have have my nails done many times and they’re all brilliant, there’s such a lovely atmosphere in the salon, it’s like visiting a friendly family for a lovely afternoon treat!... More

Reflexology with Kellie is the most relaxing thing ever! I was dubious about of benefits, but it really eased the tension in my shoulder too. Also have have my nails done many times and they’re all brilliant, there’s such a lovely atmosphere in the salon, it’s like visiting a friendly family for a lovely afternoon treat! Less

Lottie done my eyelashes and eyebrows - I love them! Such a friendly environment. 100% recommend xxx

I have been a regular visitor to Charisma and since having children been more of a 'special occasion' visitor, however whenever I go into the salon Charlotte and the team are always welcoming, friendly and put you at ease making you feel relaxed from the very start. Their knowledge and training is always kept up to date with the industry changes and I know I am always going to get the best treat... More

I have been a regular visitor to Charisma and since having children been more of a 'special occasion' visitor, however whenever I go into the salon Charlotte and the team are always welcoming, friendly and put you at ease making you feel relaxed from the very start. Their knowledge and training is always kept up to date with the industry changes and I know I am always going to get the best treatment and advice. I always recommend Charisma to friends and family. Less