Riverbend Canine Training
2026-07-24T12:43:51.672Z
After posting this review, the owner Brandon called me and stated that he had involved legal counsel and this review was defamation 🙄I have known Brandon for over a year now, initially meeting him because I won a raffle for a free board & train. From the beginning the communication was very poor.Him being late was regular. I was often waiting 30+ minutes. I didn’t say anything, as I appreciated everything he was doing & at the end of the day he was a good dog trainer and everyone has their strengths. It seems his is working with dogs, not people. On multiple other occasions I was left with no communication of cancellation or changed plans until days following. Just ghosted.Most recently he was boarding my dog for service dog training. From the beginning I made Brandon aware that I already heavily relied on my dog for support & being separated from him was going to be very difficult for me. I wanted to make sure I was going to receive regular updates & photos, since I had not in the past. He promised he would this time around. He offered to let me see my dog on my day off each week, I asked if that would interfere with his training. He said no, that he trusted me & it would be Ok. I said I’d keep up with his training as I did want to learn how to handle my dog better.During his stay, I received two pictures. Both I had to repeatedly ask for. It was & has always been extremely hard to get ahold of Brandon. The first photo I received was what seemed to be a joke “ransom” photo. It was upsetting. I immediately asked to pick my dog up. It was not funny in that moment, & the context of the situation should have been considered. I was told he was editing a video, which I asked for and didn’t receive.recently I was to pick my dog up at 130. I have never been late, except for that day which I messaged at 1:32 to let him know I was sorry & on my way. I arrived around 1:36 & nobody was there. He was talking to someone else across the street. I sat there waiting for 30min till he left, & someone else showed up to give me my dog, claiming he had an emergency.he picked the time for us to meet up. 4pm. I showed up & asked if he was there. He said he was on his way at 403. I waited. Called at 430, no answer. Texted he was “here” at 433. I asked where & called him twice & got no answer. I got a text saying where he was in the store 20 minutes after he said he was there, and I was standing where he said he was. He was not there. He then called me & said he’d be there in 5 min. He showed up past 5pm. there was another person who was surprised to see me and said they didn’t realize we were doing a group session. I did not know this person nor did I know it was going to be a group session. Brandon is aware of the reason I need a service dog, & knows I am very uncomfortable around people I don’t know & cannot learn that way. He did not communicate someone would be there. Brandon approached & I was uncomfortable, anxious & frustrated. He did not apologize for the over an hour wait or acknowledge it. He started correcting me for not correcting my dog, but I was just frozen. This is not a situation I am comfortable in, he knew that. I expressed frustration about the hour wait & said that I understand things happen but communication is needed and we could’ve rescheduled if he had a priority to focus on. He did not acknowledge my concerns, & ended the session. The entire situation felt unprofessional. I messaged that night, & will attach the text. I was shocked at the response. Refusing a refund. It felt as though he was trying to blame me instead and flip the script. No responsibility was taken. I never asked for a discount and always paid even when he told me not to.While Brandon is maybe a skilled trainer, being a good trainer does not necessarily equate to being a good business owner. Based on my experience, I would not recommend this training.