2026-10-08T19:06:09.840Z

If I could give ZERO stars I would. Do not ever trust your dog with this training programI paid $3400 for a board and train program to make him a service animal.It was always incredibly hard to get in touch with him, multiple excuses, he always came back worse than he was before, and the only time I got updates was when Cody had him when he was a puppy. Other than that I never got updates even when I called/texted multiple times.I eventually gave up and paid for new training, and they are doing loads better than Riverbend ever did.I must say again if you love and want the best for your dog, please do not ever send them to Riverbend training.

2026-10-06T17:07:09.000Z

This company is ran by a mighty man of God that loves dogs.

2026-10-05T00:09:20.942Z

If I could give zero stars I would. This was the worst experience we could have imagined. The owner was not responsive and communicated poorly if he communicated at all. Our dog came but with behavior that was worse and he had regressed with potty training where he goes in the house. We actually had to involve law enforcement to retrieve our dog. Such a nightmare, do not trust this company or the owner and do not send your dog to him

2026-09-09T04:09:33.215Z

DON'T WASTE YOUR TIME OR MONEY. AWFUL EXPERIENCE! Long review but very important to read!!I paid $2,900 for my dog River to complete Brandon’s 4 week board & train program. I was VERY clear about why she needed training. River is extremely reactive towards dogs and cats, which is incredibly stressful since I live in a townhome community surrounded by dogs. Brandon told me he could absolutely fix this behavior and had successfully done it before. He said River would not need more training afterward, I would get consistent updates on progress, and there would be an extensive turnover at the end. Because of River’s specific issues, Brandon also told me HE would be the one working with her specifically during the 4 weeks.That did not happened. Communication was awful. I went nearly 3 WEEKS without an update even after multiple texts and calls trying to get a response. I later learned Brandon was gone due to personal matters, River had been handled by multiple trainers, and she was then given to another trainer, for approximately the last week and a half. That was the only time I received consistent updates.After 4 WEEKS of training, River came home with the EXACT behaviors I paid to fix. She was still chasing our cat and extremely reactive toward other dogs. I continued working with her at home using what they showed me, but there was no change.I contacted Brandon + Bill because I was completely at a loss. Bill came to my home and worked with River for 1-2 hrs. Before leaving, he told me she was not trained, needed additional training, and I should look into further training elsewhere. Hearing that immediately after paying $2,900 was beyond frustrating.About 2 wks after the 4 wk training, River attacked another dog. It was awful and traumatic. I immediately contacted both trainers asking for help.After struggling AGAIN to get communication, I eventually spoke with Brandon. He apologized, acknowledged that I did not get what I paid for, and was upset that Bill told me River wasn’t trained because he had paid him to train her. Brandon asked for a second chance and offered to personally take River back and work with her himself. Despite everything, I agreed because I desperately needed help with my dog and wanted to give him the opportunity to make this right.Brandon asked me to contact him in 2 weeks because he had too many dogs and wanted to dedicate his time to River. I did exactly that, and we arranged for him to take her back the weekend before August 17.When I texted that week to confirm the pickup day, he didn’t respond. It took another message days later for him to finally respond saying he accidentally scheduled her for Monday. I gave him grace AGAIN, and we agreed on Tuesday.Tuesday came. He never showed up or contacted me.I texted him again asking if he was still coming. No response. After everything, I no longer trusted him to take my dog again and formally requested my $2,900 back.As of September 8, he has not responded or refunded my money.I gave Brandon chance after chance to make this right. I was patient and tried working with him instead of escalating this further and immediately demanding a refund or posting a negative review. I eventually felt like my patience was being taken advantage of.River also came home noticeably thinner, extremely anxious, and with patches of hair missing around her elbows. I cannot say what caused this, but combined with the experience I got, almost no communication for weeks, it makes me even more uncomfortable looking back.This isn’t just a normal service. You are handing someone an animal you love for a long period of time, trusting them to do what they promised while you aren’t there to see it.I have kept my invoices, receipts, texts, call history, photos, and documentation of every conversation + attempts to resolve this directly.I would NEVER trust Brandon with my dog again and absolutely DO NOT recommend his services.

2026-09-03T18:38:32.630Z

I tell everyone about them.. highly highly recommend! They're great!! They really care about their dogs #1 and do their absolute best and are willing to work with your dog as much as it takes to get them in the best shape for their owner!

2026-08-22T23:18:17.743Z

2026-08-22T21:43:44.569Z

We had such a wonderful experience with our trainer, Cody! From the very beginning, Cody was professional, knowledgeable, and incredibly helpful throughout the entire training process.We received video or picture updates about twice a week, which gave us peace of mind and allowed us to see how our dog was progressing. The pickup was also extremely helpful and informative. Cody took the time to explain how to handle different situations and what we could do at home to keep our dog on track with their training.Cody answered every question my partner and I had and showed us exactly how to work with our dog in the most effective way. Even after the training was finished, I’ve still been able to message Cody with questions and get guidance, which has been such a huge help.At first, I was nervous about sending my dog away for training because I had heard some negative experiences about other companies. However, this experience completely exceeded my expectations. I’m so glad we chose to work with Cody and Brandon!If we ever get another dog, I will absolutely be reaching out to Cody and Brandon again for training. I highly recommend them to anyone looking for someone who genuinely cares about helping both dogs and their owners succeed!

2026-07-31T03:09:53.759Z

Brandon goes above and beyond to ensure that all your needs are met. He is also an excellent source for service animals and therapy dogs. He is honest about whether or not your dog is capable of performing in the required tasks for service work. We are grateful for our service dog Mango