JJ, from Hales AC Service, came to do the annual maintenance service on my air conditioner. He did a thorough inspection and identified some maintenan...
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JJ, from Hales AC Service, came to do the annual maintenance service on my air conditioner. He did a thorough inspection and identified some maintenance work that needed to be done.
He took me outside to show and explain exactly what needed to be done on the condenser and why.
JJ is a very congenial, professional and thorough serviceman. He is definitely customer service oriented who is eager to please.. He clearly answers all of your questions and makes practical recommendations, with the customer's needs in mind.
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5
Jan 17, 2025
J.J. arrived on time, didn't rush doing our yearly maintenance inspection to our new system we purchased from Hales about a year ago. So professional...
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J.J. arrived on time, didn't rush doing our yearly maintenance inspection to our new system we purchased from Hales about a year ago. So professional and courteous. Climbed up into the attic and checked the air handler as well going outside to check the AS/Heat Pump, even check the thermostat to make sure it was functioning as expected. I have never had a more satisfying experience with a Technician or Company as I have had with Hales A/C. J.J. is a real asset to this company and will be welcomed back by name the next time service might be needed. It's nice sometimes to have your expectations exceeded and mine definitely were!
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5
Jan 17, 2025
Professional staff. George, Spencer and Jason were all responsive
to my needing Duct replacement and Repair. The work in my attic I cannot see. Howev...
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Professional staff. George, Spencer and Jason were all responsive
to my needing Duct replacement and Repair. The work in my attic I cannot see. However I know it was done in a first class way. Kasey Davis did a wonderful job of installing a new Thermostat. And did a fine job of checking my entire system.
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5
Jan 17, 2025
Friendly , efficient and quick
5
Jan 17, 2025
Hales stand behind their work
5
Jan 16, 2025
JJ was very knowledgeable.
I felt he did a great service.
5
Jan 14, 2025
Very knowledgeable and promptly informed me at each stage of the service. Very pleased with the service.
5
Jan 14, 2025
Great job. Extremely knowledgeable. Every tech has extensive experience. Well worth the price.
5
Jan 13, 2025
If you need service call Antonio Brown at Hales, best service I have ever had....going to request by name for the next service call
5
Jan 11, 2025
great person good job
5
Jan 11, 2025
Dave and his helper Barry were very friendly and professional during the whole job installing our new cooling system. Dave explained everything and an...
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Dave and his helper Barry were very friendly and professional during the whole job installing our new cooling system. Dave explained everything and answered all of our questions and did a great job of cleaning up. 5 star employees
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5
Jan 09, 2025
Very knowledgeable, polite and efficient! Excellent service! Thank u Charles!
5
Jan 08, 2025
Our technician, JJ was very professional, courteous, knowledgeable, and friendly. He explained everything that he was doing so that I could understand...
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Our technician, JJ was very professional, courteous, knowledgeable, and friendly. He explained everything that he was doing so that I could understand. We are very happy with the service he provided.
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5
Jan 06, 2025
Great job by Casey. Took the time to explain all that was being done.
5
Jan 04, 2025
I found Charles was very knowledgeable in his HVAC knowledge and quickly diagnosed and repaired the problem.
5
Jan 01, 2025
Kasey was not only a good technician, but clearly stated our options for service vs. purchasing a new unit. He was timely, polite, and easy to work wi...
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Kasey was not only a good technician, but clearly stated our options for service vs. purchasing a new unit. He was timely, polite, and easy to work with in our situation. He was a five star technician for a 3 star company.
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5
Jan 01, 2025
Great company, professional staff.
5
Dec 27, 2024
JJ was awesome this morning! He got here quick, was very friendly, extremely knowledgeable and was able to pinpoint exactly what areas needed to be fi...
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JJ was awesome this morning! He got here quick, was very friendly, extremely knowledgeable and was able to pinpoint exactly what areas needed to be fixed! Definitely a great experience today and would highly recommend to others!
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5
Dec 23, 2024
JJ ran behind schedule, but kept us fully informed and was most apologetic. He did a very thorough analysis and repaired a very critical piece on the...
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JJ ran behind schedule, but kept us fully informed and was most apologetic. He did a very thorough analysis and repaired a very critical piece on the rooftop unit.
We would welcome him back at anytime.
Antonio cleaned and sealed our a/c ducts, which were filthy after all the hurricane cleanup. He showed us before and after photos which demonstrated how badly the ducts had been impacted overtime. We really appreciate his good work.
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5
Dec 20, 2024
Kasey is very personable and highly skilled. He is an excellent representative for your company.
5
Dec 20, 2024
Very nice and professional
5
Dec 20, 2024
5
Dec 20, 2024
5
Dec 19, 2024
Antonio is a rock star! Excellent work and clean up!
5
Dec 19, 2024
Kasey Davis knew exactly how to fix my AC and heat pump. I will now request him should I have any future issues. Thanks Kasey.
5
Dec 19, 2024
Aaron was efficient, cordial, communicated well to my ?'s. Thank You
5
Dec 17, 2024
Very thorough annual service
5
Dec 14, 2024
Hale's nailed it. Jeff and Scott were on time. They were very professional and informative. I plan to have them back in a few years to replace my e...
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Hale's nailed it. Jeff and Scott were on time. They were very professional and informative. I plan to have them back in a few years to replace my entire system. Keep up the good work- Happy Seminole Customer
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5
Dec 14, 2024
Brandon did an exceptional job, was very personable and answered all my questions. I highly recommend him and the company.
5
Dec 12, 2024
Kasey was outstanding very knowledgeable and sociable. Very informative.
5
Dec 12, 2024
5
Dec 11, 2024
Had my HVAC maintenance service today and couldn’t be more pleased with the performance of the technician, Aaron. He was professional, prompt and kep...
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Had my HVAC maintenance service today and couldn’t be more pleased with the performance of the technician, Aaron. He was professional, prompt and kept me informed of his progress. He explained thoroughly what problems he detected and the resolutions available. He went above and beyond by changing my air filters in the house as a courtesy. I really appreciated that. Very impressed with Hale’s ever since they installed the HVAC 3 years ago. Highly recommend.
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5
Dec 09, 2024
Antonio was wonderful! Polite and so helpful explaining exactly what he did. Would definitely recommend him and the company 😉
4
Dec 08, 2024
5
Dec 07, 2024
Excellent service and superb information
5
Dec 07, 2024
Ed was cheerful, polite and quickly diagnosed and fixed our issue!
5
Dec 06, 2024
Johnathan (JJ) is so new that his name didn't yet populate in the technician name choices at the beginning of the survey. He was fantastic! Great ass...
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Johnathan (JJ) is so new that his name didn't yet populate in the technician name choices at the beginning of the survey. He was fantastic! Great asset to your company!
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5
Dec 05, 2024
5
Dec 05, 2024
JJ was excellent! Provided great service. Explained everything. We’ll have a brand new system installed in one day—quicker than we thought possible.
5
Dec 03, 2024
I just wanted to say- you never know how good a company is until there is a problem they need to fix. We purchased a new unit over the summer and the...
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I just wanted to say- you never know how good a company is until there is a problem they need to fix. We purchased a new unit over the summer and there was a minor issue with the unit that needed attention. I called Hales on my way out of town and everything was fixed by morning with a follow up email from the office and a video sent to me by the technician. I really appreciated the turn around and thank you for coming out.
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5
Dec 03, 2024
Hired them after interviewing many. Thank you Andrew and Caitlyn
5
Dec 02, 2024
Kasey was very knowledgeable and patient with my dumb questions.
5
Nov 26, 2024
Even though he arrived after 7PM, Rocco was energetic, diligent, knowlegable, and very thoughtful. He explained everything in detail so we could under...
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Even though he arrived after 7PM, Rocco was energetic, diligent, knowlegable, and very thoughtful. He explained everything in detail so we could understand our problem and options
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5
Nov 26, 2024
Trip (?) was efficient, professional and knowledgeable.
5
Nov 13, 2024
Paul showed real professionalism. He thoroughly explained any and all questions and concerns I had. His representation of Hales was excellent. I will ...
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Paul showed real professionalism. He thoroughly explained any and all questions and concerns I had. His representation of Hales was excellent. I will definitely refer them to all that asks for an ac company..
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5
Nov 13, 2024
Paul did a fine job on our AC.
Excellent and Personable .
Angelo
5
Nov 13, 2024
My technician was excellent.
5
Nov 12, 2024
Adam was amazing! Super helpful and very thorough. Well done Hales AC!
5
Nov 11, 2024
The tech, Chris, was on time, professional and efficient. He answered any questions I had and explained what he was doing fully.
5
Nov 08, 2024
5
Nov 08, 2024
I don't remember his name but he was very good and I would like to have him service my AC all the time.
5
Nov 07, 2024
Charles is very personable and completed the maintenance efficiently and neatly. No mess, no bother. I appreciate his work ethic.
5
Nov 07, 2024
Casey very excellent , explained everything he was doing, hope he comes back next year
5
Nov 05, 2024
On time , honest , clean , and informative. Best ac company , been in fl 30 years highly recommended
5
Nov 05, 2024
5
Nov 05, 2024
Hales is the best! Top quality service! Charles is an expert and very thorough!
5
Nov 01, 2024
Hales Airconditioning is always my go to company when I have air conditioning needs. I’ve never been disappointed. This most recent time I had JJ an...
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Hales Airconditioning is always my go to company when I have air conditioning needs. I’ve never been disappointed. This most recent time I had JJ and I will request him from now on! He was extremely knowledgeable, didn’t try to oversell me, and was excellent at explaining the issues with my air conditioner, and what needed to be done. He even helped me move a piece of furniture and told me something I could do on my computer that allowed me to print from my phone. He is just that kind of person.
If you’re looking for an excellent company with good values and a desire to please, Hales is the company I would highly recommend and JJ is the Technician I would request.
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5
Nov 01, 2024
Hales Airconditioning is always my go to company when I have air conditioning needs. I’ve never been disappointed. This most recent time I had JJ an...
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Hales Airconditioning is always my go to company when I have air conditioning needs. I’ve never been disappointed. This most recent time I had JJ and I will request him from now on! He was extremely knowledgeable, didn’t try to oversell me, and was excellent at explaining the issues with my air conditioner, and what needed to be done. He even helped me move a piece of furniture and told me something I could do on my computer that allowed me to print from my phone. He is just that kind of person.
If you’re looking for an excellent company with good values and a desire to please, Hales is the company I would highly recommend and JJ is the Technician I would request.
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5
Oct 31, 2024
5
Oct 31, 2024
JJ was excellent! Very informative and honest. Really glad he has joined Hales
5
Oct 30, 2024
Rocco is a very knowledgeable and conscientious service technician. He is an asset to the company.
5
Oct 29, 2024
5
Oct 28, 2024
5
Oct 28, 2024
5
Oct 28, 2024
Rocco was very knowledgeable and friendly. We appreciated the time he took to explain the issues with our AC system and recommendations to solve them...
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Rocco was very knowledgeable and friendly. We appreciated the time he took to explain the issues with our AC system and recommendations to solve them.
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5
Oct 23, 2024
Super fast service!
5
Oct 23, 2024
Tech was nice, and told us what we needed without trying to upsell us.
5
Oct 18, 2024
The technician came out for a yearly maintance. Everything went well and there were no issues.
5
Oct 18, 2024
5
Oct 13, 2024
Hales has been servicing my air conditioner for years. They are prompt, courteous and honest. They came as soon as possible when called after the stor...
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Hales has been servicing my air conditioner for years. They are prompt, courteous and honest. They came as soon as possible when called after the storm and my old air is still working. Thank you Hales!
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5
Oct 12, 2024
Hales never fails. Right after hurricane Milton, I called the same day we got power back. They were here in less than 2 hours. Unbelievable. Love them...
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Hales never fails. Right after hurricane Milton, I called the same day we got power back. They were here in less than 2 hours. Unbelievable. Love them.
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5
Oct 04, 2024
very professional and knowledgeable person
5
Oct 03, 2024
Charles was my technician. He was knowledgeable and fixed my air conditioner in a timely manner. He was friendly and explained the problem to me. I wo...
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Charles was my technician. He was knowledgeable and fixed my air conditioner in a timely manner. He was friendly and explained the problem to me. I would recommend Hales and Charles anytime.
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5
Oct 02, 2024
5
Oct 02, 2024
Paul from Hale's was terrific. He was knowledgeable, personable,patient and very professional. Paul is a great asset for Hale's
5
Sep 24, 2024
Have used Hale’s for all my AC issues and they are always professional, prompt and get the job done. My technician Rocco was very thorough and explain...
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Have used Hale’s for all my AC issues and they are always professional, prompt and get the job done. My technician Rocco was very thorough and explained all the issues with my unit and options for repair. Ended up replacing unit and feel Rocco informed me of all/best options and coordinated for the service to be completed quickly.
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5
Sep 24, 2024
Hale's is the only company I use. I trust them and highly recommend them.
5
Sep 23, 2024
We could not be more pleased with the services from Austin. Our compliments to Hales AC on having such an excellent tech, gentleman, and fine represe...
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We could not be more pleased with the services from Austin. Our compliments to Hales AC on having such an excellent tech, gentleman, and fine representative of the company. So glad we went with Hales for our new central 5 ton AC Lennox Unit and a. splitter 1 ton system for our bedroom
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5
Sep 20, 2024
Antonio was fantastic!
5
Sep 20, 2024
Love Austin definitely a real asset to Hale’s AC. Competent and caring that we were satisfied with his service. Definitely, impressed with this young ...
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Love Austin definitely a real asset to Hale’s AC. Competent and caring that we were satisfied with his service. Definitely, impressed with this young man. Hope to see him again if we need any AC. Really like Mitchell and Aaron salesmen too. They both followed up multiple times to see if we had any more questions on the quote. Really dissatisfied with Cox AC salesperson Kerry. She did not follow up and seemed uninterested in writing the deal. Go with Hale’s AC.
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5
Sep 17, 2024
5
Sep 09, 2024
5
Sep 08, 2024
Fabulous experience with Hales A/C and Derek their technician was amazing he did a great job, he was extremely knowledgeable, polite, and punctual, w...
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Fabulous experience with Hales A/C and Derek their technician was amazing he did a great job, he was extremely knowledgeable, polite, and punctual, what more could we ask for!
We highly recommend Hales AC
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5
Sep 07, 2024
Thanks so much for coming out today!!
Angelo, great person! Definitely would recommend this company!!
5
Sep 05, 2024
Technician Derek was very knowledgeable, helpful, pleasant & polite. Quickly diagnosed & remedied the issue with thermostat, & provided information t...
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Technician Derek was very knowledgeable, helpful, pleasant & polite. Quickly diagnosed & remedied the issue with thermostat, & provided information to help prevent reoccurrence. Would want him to return to service our unit.
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5
Sep 05, 2024
Honest, competent and knowledgeable.
5
Sep 04, 2024
The technician ( Sorry I didn’t see his name on the list) is knowledgeable. He found the problem, explained what caused it. He quickly fixed it. We’re...
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The technician ( Sorry I didn’t see his name on the list) is knowledgeable. He found the problem, explained what caused it. He quickly fixed it. We’re happy to have his help today. Thank you Hales AC for quick response. We appreciate it.
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5
Sep 04, 2024
Greg, Hales AC operations manager, is my hero!
I am a loyal Hales AC customer (including the purchasing of a new Lennox system last August).
Greg has ...
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Greg, Hales AC operations manager, is my hero!
I am a loyal Hales AC customer (including the purchasing of a new Lennox system last August).
Greg has been so professional and efficient in directing several warranty repairs with this new Lennox unit.
Even when the temperature in my. condo was at 90 degrees….Greg kept his “cool” and expedited the repair of my “cool”!!!
Greg exemplifies excellence in his management role.
Thank you!
Susan J.
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5
Sep 04, 2024
Christopher Maggiolo performed preventative maintenance on our split system today and did a wonderful job. We find him courteous, pleasant and the ut...
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Christopher Maggiolo performed preventative maintenance on our split system today and did a wonderful job. We find him courteous, pleasant and the utmost professional. We welcome him back anytime.
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5
Sep 03, 2024
Kevin came prepared and resolved my problem promptly.
5
Sep 02, 2024
5
Sep 02, 2024
Very fast response time, Derek very pleasant and explained everything, would definitely want him back in the future.
5
Aug 30, 2024
We are extremely happy with the service we received from the tech Derek. He is very knowledgeable, courteous and addressed our issue in a timely manne...
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We are extremely happy with the service we received from the tech Derek. He is very knowledgeable, courteous and addressed our issue in a timely manner.
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5
Aug 30, 2024
Scott discovered that there was more repair work and part replacements needed. He gave the air handler a thorough going over and determined parts ne...
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Scott discovered that there was more repair work and part replacements needed. He gave the air handler a thorough going over and determined parts needed to be replaced. He said he would send me the list and associated costs. When finished he repaired/replaced all the parts and hoses and the unit is now running and should be ok until it is repaired.
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5
Aug 29, 2024
Fantastic service
5
Aug 28, 2024
He did a great job. Explained more detail the operation of the thermostat. He's very informative. Thank you.
5
Aug 27, 2024
testing
5
Aug 26, 2024
Derek was professional and attentive and would definitely recommend a very reliable person