Savanna - Revital Health
2026-11-04T20:59:06.411Z
I would like to share my experience regarding the massage appointment duration at this clinic.When a customer books and pays for a 60-minute massage, it is reasonable to expect 60 minutes of actual massage treatment. However, during my visit, I learned that the clinic includes time spent discussing concerns, preparing for the massage, and getting onto the massage table within the 60-minute appointment.I discussed this with the massage therapist, who explained that the massage time does not necessarily begin when the actual hands-on treatment starts.Personally, I find this policy disappointing and unfair to customers. Massage treatments are expensive, and customers should receive the full value of the service they are paying for.If a 60-minute massage actually provides only around 50 minutes of hands-on treatment, this should be clearly communicated to customers before booking.I believe transparency and fairness are essential for customer satisfaction. I hope the management reviews this policy and ensures customers clearly understand what they are paying for.
I would like to share my experience regarding the massage appointment duration at this clinic.When a customer books and pays for a 60-minute massage, ... More