New York Optical
2026-06-07T20:19:09.557Z
I had to share my experience at NY Optical with Dr. O'Connell because it completely changed my perspective on eye exams. I'm new to the capital region and I am used to fast in and out in NYC so when I scheduled my appointment, I honestly thought the process was going to be simple: walk in, get a quick exam, receive my prescription, pick out some glasses, and be on my way. Instead, I received one of the most thorough and personalized healthcare experiences I've ever had. Dr. O'Connell took the time to explain my eyes, my vision, and my prescription in a way that no one ever has before. For the first time, I actually understand what my prescription means and how it affects my vision. What stood out even more was how she treated me as a person, not just a patient. I was feeling very anxious going into the appointment, but her sense of humor is absolutely off the charts. She had me laughing from start to finish and made the entire experience comfortable and enjoyable. Her attention to detail, genuine care, and ability to connect with patients are exceptional. I walked out feeling heard, seen, educated, and confident that my vision was being protected. I also have to give credit to the staff. Every person I interacted with was friendly, welcoming, and professional. It was obvious that this is a healthy workplace where the entire team shares the same goal: making patients feel comfortable and leaving a lasting positive impression. The positive energy throughout the office was noticeable from the moment I walked in. If you're looking for an eye doctor who is knowledgeable, thorough, compassionate, and genuinely fun to be around, I highly recommend Dr. O'Connell and the team at NY Optical.