Carolina Flooring Specialists
2026-10-15T00:51:04.587Z
Five Stars for Carolina Floor Specialist — A Company That Stands Behind Its Work!I began building my custom home in Greenville in March and finally took possession the following May. Unfortunately, the epoxy floor was not done well. I hate to say that, but it simply wasn't.When I brought my concerns to the builder, I was told, “That's as good as you're going to get in Greenville.” In other words, live with it.Well, I wasn't willing to accept that, so I went directly to the subcontractor, Carolina Floor Specialist. What a difference!Their response was immediate: “We have a lifetime warranty, and we're not happy until you're happy.”They came to my home, examined the floor, listened carefully to my concerns, and corrected the problem within a week. No excuses, no finger-pointing, and no making me feel as though my expectations were unreasonable. Just good people standing behind their work.There's a bigger lesson here for anyone building a custom home. Unfortunately, some builders seem to consider their job finished once they hand over the keys. Warranty concerns become excuses, homeowners are made to feel too particular, and subcontractors are often portrayed as the problem.But my experience has taught me something quite different. In three separate situations with my new home, I've discovered that the subcontractors genuinely wanted to do the right thing when given the opportunity.My advice? Don't be afraid to speak directly with the people who actually did the work. You may be pleasantly surprised by their integrity, professionalism, and willingness to make things right.To Carolina Floor Specialist, thank you for listening, honoring your warranty, and taking pride in your work. More importantly, thank you for helping this house finally begin to feel like my home.You have earned my respect, my gratitude, and my wholehearted recommendation.