2026-10-22T18:38:25.894Z

I found two dead bugs on the floor near my bed and freaked out. I called the emergency number, got a robot who requested a picture, and got a text in no time from an expert who told me the bugs were not bed bugs and I should relax and go to bed. This happened at 9:00 at night. No charge. What an amazing service! Thank you!

2026-09-01T18:34:04.389Z

Immediate response and immediate inspection! Thankfully it was a false alarm, but still thoroughly impressed with the professionalism and great communication! Highly recommend!

2026-08-13T18:14:55.391Z

They need to add more stars to this review...Quick response for service...quality assurance of expectation with a since of relief to homeowners that are in need of pest control and elimination....

2026-08-07T02:51:50.607Z

Steve knows his stuff. Called him on a Sunday, he returned our calls within the hour, knew exactly our situation, asked key questions, made us offers for treatments, and did the work 2 days later. He showed up on time, took care of everything as I was traveling (hence the bed bugs…) and sent pictures during the treatment. I have rarely seen someone as Knowledgeable in their field and as nice. Highly recommended.

2026-08-05T15:14:17.764Z

Jeff came out yesterday and he was amazing. I was worried all through the night before my treatment. He arrived, talked me through it and assured me everything would be fine. Also, that I caught it very early. It is the day after and while there are no signs of any bugs today, I’m confident I’ll rest easy tonight. Thank you Jeff!!!

2026-06-18T22:32:30.814Z

I am very grateful to both Steve and Jeff for their help with the hybrid treatment of our home. We had never had bedbugs prior to this and it created a lot of stress. Steve answered my numerous questions as we prepared our home for the extermination. I am grateful to both Steve and Jeff for handling this worrisome situation on a kind professional level. Thank you gentlemen. I will recommend Richmond Bed Bug Experts to people who experience this common problem.

2026-06-10T16:02:12.988Z

This review is coming a little late but my family found bed bugs 2 nights before Christmas. We found Steve and his company on Google and had a long chat. Throughout the whole process, Steve was very patient, kind and thorough in his explanations on how everything works and the process. We were very stressed out since this had never happened to us before and he was able to help us feel less stressed about the process. He was very patient when we had to reschedule several time due to various things. We are actually using his company a second time this week. We found some bed bugs a few days ago. And already have a treatment scheduled. I would HIGHLY recommend Steve and his business to anyone and everyone who has this issue.

2026-06-01T20:26:43.644Z

Very professional, returned call immediately, scheduled appt for the same day, arrived on time. Very nice and knowledgeable, Checked everything to confirm no bed bugs. Thank God my problem was NOT Bed Bugs.but for anyone that has an issue, the first and only company I would contact are these guys, Steve and Jeff.

2026-05-15T23:18:03.365Z

Steve and Jeff were very great to work with!They came out to do the job in a timely manner from the time I called them and answered all my questions. I've been able to sleep peacefully at night again lol. Highly recommend working with this company!

2026-05-15T22:48:48.529Z

2026-05-08T13:58:39.448Z

After we experienced some mysterious bites, Richmond Bed Bug Experts came out quickly for an inspection and graciously didn’t charge me because the inspection didn’t find anything. But we discussed the possibilities and I feel so much more informed and aware of my options after the visit. Excellent service!

2026-04-30T22:43:47.709Z

Steve and Jeff were great! Both were so professional and so attentive in solving our issue. Answered all of our questions and eased our worry. Also showed up quickly to determine what was needed to get the job done quickly and properly. Would highly recommend them.

2026-04-27T13:07:09.960Z

Super informative and helpful! Thank you

2026-03-08T19:06:27.209Z

Both Steve and Jeff with Bed Bug Experts were more than accommodating. I’ve never experienced anything like what we went through and Jeff took the time to patiently explain everything. If you ever have the unfortunate experience of encountering bed bugs, I highly recommend Bed Bug Experts.

2026-03-05T21:03:43.686Z

Jeff came by and inspected my home good easy 15 minute experience to get piece of mind

2026-02-11T17:36:28.617Z

Steve was exceptional - promptly answered my inquiry, same day inspection, next day treatment! He lowered my anxiety with his attentiveness to our situation, knowledge, and professionalism. I highly recommend his services. Thank you Steve!

2026-02-05T21:57:45.026Z

If you’re dealing with bed bugs, you know how stressful and overwhelming it can be. From the first call, Steve made it feel way more manageable.Steve and Jeff are incredibly knowledgeable and took the time to walk me through every step of the treatment process. I had a million questions (some more than once), and they never made me feel rushed or annoyed. They explained everything in a way that actually made sense and helped calm my nerves.They also got me scheduled really quickly, which made a huge difference. Professional, patient, and clearly know what they’re doing. I can’t recommend Steve and Jeff enough if you ever find yourself in this situation.

2026-01-29T12:17:53.090Z

Highly recommend! They are professional, knowledgeable, and genuinely cared about solving the issue. They were very honest and had an excellent follow-up. We would sue again.

2026-01-24T01:58:59.446Z

Awesome job Im very pleased with my service today Steve and Jeff got the job done smooth and quickly, I will highly recommend them for the best service in town

2026-01-18T15:45:19.844Z

Steve is great at what he does. He took care of our issue and was very thorough! I would recommend his company 100% he also offers a warranty so if you have issues he will take care of you! Would return in the future if ever needed and will be passing his information on to others! If you got an issue book with Steve!

2026-01-16T15:14:42.876Z

Steve was fantastic! We had a situation arise where we needed some peace of mind. He thoroughly explained all of the gory details of what we could expect and how best to identify a “situation”. He was responsive and came within hours of my call. Would 100% recommend to anyone with even a fear of a “situation”.

2025-12-31T19:39:19.068Z

I loved the service I received from my inspection . The inspector was so professional , nice and very knowledgeable when he came . He checked my bedroom and my living room for me . He took his time and didn’t rush . He did a very good good job at addressing the areas I had in concern . I was happy with my results and felt confident in his work . I would highly recommend his service anytime needed .

2025-12-11T16:55:56.134Z

This guy is awesome! Steve, the man came and did my whole house. I'm so happy and he's very kind and courteous and all around good person. I felt very comfortable with him doing my house without me in it. and really appreciated and enjoyed his service. he was very thorough and got rid of all the pests thank goodness for the bed bug experts. great job guys!!!

2025-12-09T14:57:19.287Z

Steve responded promptly for an inspection and all was well! He was very thorough and helped us check off all the what-if boxes. In that vulnerable moment, Steve could have created an issue or recommended treatment but he did no such thing.I hope this review will influence those that need to put their trust in an honest business person.May God bless you Steve!

2025-11-10T00:12:51.714Z

Excellent service. Explained treatment in detail. Very professional and available for questions. Highly recommend. 👍

2025-11-07T15:28:15.233Z

I would like to thank Steve for his outstanding customer service and support if you need it done then he's the one

2025-11-05T14:44:53.808Z

Steve was so helpful. He came out on the same day for an inspection. I had been sure I had bed bugs after getting what I thought were bites following a hotel stay. But his thorough assessment that didn’t find any evidence of bedbugs bugs led to me exploring other causes and getting into my doctor for a diagnosis. Thanks Steve for your honesty and help so I was able to be diagnosed sooner without wasting money on a home treatment I didn’t need.

2025-10-22T15:45:57.855Z

Steve was great. First- he actually answered his phone. Ours was a semi-emergency situation. So Steve made a special effort to come early and give us same day service. He gave clear and precise explanations about the different extermination procedures. He also gave meticulous attention to finding and identifying our "guests". We are grateful. Thank you Steve!

2025-10-09T15:09:03.348Z

Steve was the BEST! I called early in the morning and he asked questions about the situation. He said he would be by later that morning. His communication was spectacular! He came looked through luggage I used for travel and did a thorough inspection. Walked me through what to look and gave me instructions to follow. He said I could call him any time. I will be using Steve’s company again and I HIGHLY RECOMMEND HIM.

2025-10-07T16:49:56.090Z

Steve was very thorough, professional and friendly. He gave me good tips. I highly recommend using them. He is very honest and sincere.